IPsoft Amelia vs. Luma

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amelia
Score 9.0 out of 10
N/A
IPsoft headquartered in New York offers Amelia, the company's artificial intelligence conversational bot for customer communication.N/A
Luma
Score 8.8 out of 10
N/A
Serviceaide headquartered in San Jose offers Luma, an AI virtual assistant designed for customer support.N/A
Pricing
IPsoft AmeliaLuma
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AmeliaLuma
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
IPsoft AmeliaLuma
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
IPsoft AmeliaLuma
Small Businesses
ZoomInfo Chat
ZoomInfo Chat
Score 9.0 out of 10
ZoomInfo Chat
ZoomInfo Chat
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
IPsoft AmeliaLuma
Likelihood to Recommend
-
(0 ratings)
8.5
(5 ratings)
User Testimonials
IPsoft AmeliaLuma
Likelihood to Recommend
IPsoft
No answers on this topic
Serviceaide
I can fast chat, share files, share screens, present, and collaborate on any work through a streamlined interface. it is very easy to use and accessible worldwide for meetings despite long distances between users, You can use it to meet people virtually using video and audio, making it easy to connect with people across borders. It saves a lot of time and is effective for both discussion and work meetings.
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Pros
IPsoft
No answers on this topic
Serviceaide
  • It provides quick replies to the customer with chat it has AI which determines and replies to frequently asked questions.
  • Without stating the whole sentence it understands what the user is going to express it helps to get a better approach in terms of communication stability.
  • The best part is effective and satisfactory support given by he service owners.
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Cons
IPsoft
No answers on this topic
Serviceaide
  • more accessibility
  • mprovement in the Spanish language
  • a friendlier system
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Alternatives Considered
IPsoft
No answers on this topic
Serviceaide
1. Cheaper 2. More user friendly for both the organisers and attendees 3. Better design
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Return on Investment
IPsoft
No answers on this topic
Serviceaide
  • It is a somewhat complex tool to use where the learning curve can be high, but in the long run, customer service agents feel that the work is lighter. They are able to attend and prioritize customer calls making all customers feel satisfied with our services.
  • The purchase of this software is an investment that is undoubtedly worthwhile because, in the medium and long term, the sales department will work better and will be much more productive.
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ScreenShots