ITRS Geneos vs. Spiceworks Help Desk
ITRS Geneos vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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ITRS Geneos | N/A | ITRS Geneos is an IT infrastructure, application, and transaction flow monitoring solution. It is targeted towards the financial industry and its data transaction and performance monitoring needs. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
ITRS Geneos | Spiceworks Help Desk | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ITRS Geneos | Spiceworks Help Desk | |
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Small Businesses | Auvik Score 8.4 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | IBM Instana Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | IBM Instana Score 8.9 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ITRS Geneos | Spiceworks Help Desk | |
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Likelihood to Recommend | 8.0 (2 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 9.0 (1 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
ITRS Geneos | Spiceworks Help Desk | |
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Likelihood to Recommend | ITRS | Spiceworks Ziff Davis |
Pros | ITRS | Spiceworks Ziff Davis |
Cons | ITRS | Spiceworks Ziff Davis |
Likelihood to Renew | ITRS No answers on this topic | Spiceworks Ziff Davis |
Usability | ITRS No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | ITRS No answers on this topic | Spiceworks Ziff Davis |
Support Rating | ITRS | Spiceworks Ziff Davis |
Implementation Rating | ITRS No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | ITRS | Spiceworks Ziff Davis |
Return on Investment | ITRS | Spiceworks Ziff Davis |
ScreenShots |