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ITRS Geneos vs. Splunk IT Service Intelligence (ITSI)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    ITRS Geneos

    Score4 out of 10
    N/AITRS Geneos is an IT infrastructure, application, and transaction flow monitoring solution. It is targeted towards the financial industry and its data transaction and performance monitoring needs.N/A

    Splunk IT Service Intelligence (ITSI)

    Score10 out of 10
    N/ASplunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.N/A
    Pricing
    ITRS GeneosSplunk IT Service Intelligence (ITSI)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    ITRS GeneosSplunk IT Service Intelligence (ITSI)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    ITRS GeneosSplunk IT Service Intelligence (ITSI)
    Considered Both Products
    ITRS
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    24 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    19 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    24 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    83%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    20 Answers
    Best Alternatives
    ITRS GeneosSplunk IT Service Intelligence (ITSI)
    Small Businesses
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    Medium-sized Companies
    Icinga
    Score9 out of 10
    No answers on this topic
    Enterprises
    HPE OneView
    Score6 out of 10
    DX Spectrum
    Score7 out of 10
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    User Ratings
    ITRS GeneosSplunk IT Service Intelligence (ITSI)
    Likelihood to Recommend
    8.0
    (2 ratings)
    10.0
    (28 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.2
    (2 ratings)
    Usability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    9.0
    (1 ratings)
    8.9
    (2 ratings)
    User Testimonials
    ITRS GeneosSplunk IT Service Intelligence (ITSI)
    Likelihood to Recommend
    ITRS
    ITRS Geneos is well suited in any situation where uptime is mission critical.
    Incentivized
    Read full review
    Cisco
    Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
    Read full review
    Pros
    ITRS
    • ITRS Geneos has many built-in plugins to integrate with other widely used tools like Control-M.
    • Apart from being the monitoring tool, it provides different features like capacity planning and log analytics.
    • ITRS Geneos' new UI is quick, responsive and user-friendly.
    Incentivized
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    Cisco
    • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
    • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
    • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
    Incentivized
    Read full review
    Cons
    ITRS
    • The only problem I really had was the adjustment abilities of the GUI, otherwise it was a great product.
    Incentivized
    Read full review
    Cisco
    • ITSI really needs a robust splunk log ingestion infrastructure at its core
    • ITSI requires a great engineering team to build out the automated discovery and topology
    • Unless you use an API to build the topology, the view can quickly become static
    Incentivized
    Read full review
    Likelihood to Renew
    ITRS
    No answers on this topic
    Cisco
    We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
    Read full review
    Usability
    ITRS
    No answers on this topic
    Cisco
    Splunk IT Service Intelligence (ITSI) is a platform with extended functionality and provides various functionalities which can be utilized to improve the efficiency and accuracy in analyzing the data and detecting the attacks.
    Read full review
    Support Rating
    ITRS
    ITRS Geneos support is well managed by its wide variety of options like live chat, query submissions, 24/7 on-call support, self help and of course well-documented details about its features and troubleshooting methods. ITRS Geneos is being used by many big size organizations because it is a stable product with a good pool of knowledge available about it.
    Incentivized
    Read full review
    Cisco
    During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
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    Alternatives Considered
    ITRS
    Every tool that competes in the market with ITRS Geneos has its own capabilities and shortcomings. For our project, ITRS Geneos stands out since it is a stable product with a long history of serving large organizations with huge number of components to monitor. ITRS Geneos has upgraded itself to a new and better GUI interface and has offered integration with different tools.
    Incentivized
    Read full review
    Cisco
    Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
    Incentivized
    Read full review
    Return on Investment
    ITRS
    • Prevented losses in trades
    • Efficient server maintenance
    • Preventative server maintenance
    Incentivized
    Read full review
    Cisco
    • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
    • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
    • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
    Read full review
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