Splunk ITSI in Practice
April 05, 2022
Splunk ITSI in Practice
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Splunk IT Service Intelligence (ITSI)
We are using Splunk IT Service Intelligence (ITSI) as the centerpiece of our Observability strategy for multiple product lines that provide interactive television services. It helps us to ensure the proper functionality of our services and the surrounding ecosystem as well as reducing mean time to service restoration when outages occur. Our Splunk ITSI system observes telemetry from our data center and clouds infrastructures as well as telemetry collected from our customer media consumption endpoint software on set-top boxes, IPTV streamers, mobile devices and web browsers.
- Modeling low-level machine, device, and network metrics into high-level ecosystem services
- Powerful adaptive thresholds for detecting Service and KPI anomalous behavior
- Powerful toolbox for canned and customized event analytics pipeline providing true AI operations
- Direct access to (integration with) all of the numerous and varied Splunk ecosystem data sources and types
- Better integrations with "infrastructure as code" workflows via tools like Terraform
- More support for adaptive thresholding with numerous and changing dynamic entities
- Better ability to surface details of unhappy or anomalous KPIs and entities that contributed to episode production
- Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
- Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
- Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
Splunk ITSI provides a holistic methodology for collecting and utilizing telemetry data that most other "basic" monitoring technologies and products in this space do not. By allowing us to model our ecosystem's components and services, Splunk ITSI observes and reports at a level that matches our product domain, not our technology stack. We can observe the features, capabilities, and services that we deliver, not just the machines and networks. Additionally, it can act as a toolbox, allowing easy configuration and expansion to integrate with custom data sources (in our case, custom IoT device telemetry from millions of client endpoints).
Do you think Splunk IT Service Intelligence (ITSI) delivers good value for the price?
Yes
Are you happy with Splunk IT Service Intelligence (ITSI)'s feature set?
Yes
Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?
Yes
Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?
Yes
Would you buy Splunk IT Service Intelligence (ITSI) again?
Yes
Using Splunk IT Service Intelligence (ITSI)
30 - Engineering, Network Operations, Service Delivery
10 - DevOps engineering, Splunk administration
- Detect outages in delivered services
- Minimize noise and false positives in outage detection
- Provide helpful context during incidents to minimize time to restore services
- Monthly reports showing component and service level SLO
- Predictive analytics: detect upcoming outages before they occur