Overall Satisfaction with Splunk IT Service Intelligence (ITSI)
Splunk is being used by our infrastructure monitoring team to review events from different sets of infrastructure devices such as Networks, Servers, Storage, Databases and Security devices. Splunk is helping out our IT team by collecting the events from multiple data sources and aggregating all of them in a single glass pane.
- Powerful AI engine.
- Data collection methods.
- Ease of administration.
- Distributed architecture.
- Monitoring capabilities within in itself.
- AIOPS forecasting.
- Quick identification of the issue by correlation.
- Reducing MTTR by implementing correlation.
- Administration and maintenance efforts has been increased drastically.
Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
Since Splunk is capable of receiving data and events stream from almost all sorts of IT infrastructure tools our IT team is getting a lot of help through correlation, grouping of alerts and data events. This is eventually reducing the MTTR and time to identify the root cause analysis. Almost all of our monitoring tools are integrated with Splunk ITSI.
Although Splunk has a powerful machine-learning engine with its own proprietary algorithm, there is room for improvement. However within its current state Splunk has no match with other AI-enabled products. We are using Splunk ML feature for predicting the number of events that we are going to receive in the next day, week and month. Also we are not able to see actionable vs non-actionable alerts.
Because of its unique capabilities we are getting benefits in below forms:
- Reduced MTTR.
- Root cause analysis.
- Maximize performance.
- Reduced mean time to identify issues.
Do you think Splunk IT Service Intelligence (ITSI) delivers good value for the price?
Are you happy with Splunk IT Service Intelligence (ITSI)'s feature set?
Did Splunk IT Service Intelligence (ITSI) live up to sales and marketing promises?
Did implementation of Splunk IT Service Intelligence (ITSI) go as expected?
Would you buy Splunk IT Service Intelligence (ITSI) again?
Splunk IT Service Intelligence (ITSI) is well suited for environments that have multiple data sources and need visibility in their activities like health status and need to be streamlined in a common stream of data events. Splunk ITSI is less appropriate if you wish to use this as an elementary layer tool.