Likelihood to Recommend There is no direct replacement for the on-prem Ivanti [Unified Endpoint Manager (formerly LANDESK Management Suite)] solution. Ivanti has a companion product called Neurons, but that is in additional cost, and requires configuration with your on-prem [Unified Endpoint Manager] instance to perform basic functions. If cloud-based is a requirement for your organization, this is likely a dealbreaker. You can implement [Unified Endpoint Manager] in a cloud instance such as AWS, but the support for this appears limited. If on-prem is not an issue for you, this is a great tool for device management. It has robust features, impressive inventory, massive customization options, and excellent vendor support. If Patch Management is a problem in your company right now, this is the first product I would evaluate.
Read full review Once we had got 20k plus users to blacklist. The data was too big. We wanted the results within some hours. When we used SDM and did all in one shot. It hardly took 2 hours. The same we presented to the clients in our weekly call. Got appreciation as well for that. Yes, just to summarize, even though we have huge datas, this helps us to fetch the results too easily. Thanks.
Read full review Pros Patch(Security) is done really well. You can use roll out projects or built-in automation as well as the use of groups and scopes to design pilot and other use cases. It takes a solid inventory of what you have of your endpoints and can do an agentless scan as well if you need to collect data that way as well. Provisioning is rather simple and even allows you to use other products' software for the image or the built-in if you wish to do so. Software distribution works well and has a lot flexibility built into the module. Read full review It handles software and the applications in all the platforms. It is very much useful for us when we have got many projects. We also blacklist the applications that creates any risk when triggered incident for us. It is a very convenient for us to handle as it gives an excellent security, even if we run any queries in the background. Read full review Cons Setup - Boy it is a pain to configure everything correctly. Be aware that you'll probably be giving an AD service account some God rights to get everything working....and security just loves that.... Cost - Boy you have to pay for everything. I suppose it lets you buy into just what you want but having repeated items go through procurement is a pain if your procurement branch is a pain. Read full review At times whitelisting the applications creates a problem, now it has been improved more. No editable option once the data saved. License issue has been occurred initially. Even though license was there, we couldn't use it properly. Slow it recovered. Read full review Likelihood to Renew We are happy with the product but the support and development process is far superior to any other company we have worked with. Having a good support structure is very important in today's marketplace of products that do so many things and have so many robust options and capabilities. We are very satisfied with our contract, pricing, support and product execution.
Read full review Usability Items are logically laid out and most are easy to find. The more advanced stuff can be trickier, but it is still not hard to find. There are a lot of options though, so remembering where some settings are, especially if you do not alter them often, can take a minute, but you will get to them fairly qiickly.
Read full review Support Rating TRM\TAM support has been generally very good. Getting reported bug fixes, design changes, UX problems resolved has been a pain. It is often difficult to get problems escalated beyond the TRM\TAM level. Support is fantastic when you can get it, getting it can often require more work than it should, and that is probably our biggest issue.
Read full review Alternatives Considered It's been many years since I did a full evaluation of other products but at the time we purchased it, the main competitors were Microsoft's SMS and Alteris. SMS just looked horribly ugly and complicated (which fit in very well with Microsoft's other server tools) and Alteris looked okay but had a piecemeal approach where even a basic deployment meant purchasing a half dozen or more components. LANDesk had one bundle for all the tools we were looking for and had a great interface for presenting the data.
Read full review As I said, we can do the task in bulk which is the added advantage in this. At times alerts gets triggered in multiple like 1000 plus. We can't do it manually as it kills time. But by using this, we can do it on bulk within hours. So likewise, we also did in the same way. We can pull reports also from this (excel files). We showcased to clients wherein we got the appreciation also. Really liked. Thanks team!
Read full review Return on Investment In a college environment, the remote control access is very helpful in resolving issues w/o running around campus. Very nice to push software to multiple devices at once. Software portal is useful in allowing users to get what they need without the need for a tech. Read full review Pros: blacklist the applications that creates any risk when triggered incident for us. Cons: unable to whitelist as it is creating bug It is a very convenient for us to handle as it gives an excellent security, even if we run any queries in the background. Cons : NA Read full review ScreenShots