Jamf Now vs. Scalefusion

Anywhere with under 100 Apple devices, I would recommend this service. It was always so simple to add a device you recently purchased to your inventory and be able to check in on it anytime. If they had more than 100, I would recommend Jamf Pro, the enterprise version of this software.

Incentivized

There a few things I wish I knew before committing to this software. 1. If you plan to track locations of devices then it drains battery life of phones quickly, I had to reduce the location ping to every 15 minutes to mitigate the poor battery performance. 2. The built in mapping on the Scalefusion site is not very useful, you can only map one device at a time. I had to write an app to map all the devices onto one map. I offered to sell them my map, they did not reply and have since copied it, so now they have group mapping but it is not as good as mine. (no satellite view options and does not use google maps)

• Resetting passwords remotely..
• Locking or wiping a device.
• Pushing new apps out to all or one iPad.
• Controlling what apps are installed on the iPads.

• Working on cloud. No physical device needed.
• Supports big number of devices.

Incentivized

• I would like to see some more advanced functions for the iOS supervised mode. Maybe pushing iOS updates? Right now we can only see if it requires an update, but can't schedule an update time, etc.
• I would like to see Jamf Now work with Apple to allow apps with in-app purchases that can be used with Jamf Now. Right now some apps don't have two versions available in the app store (a full version, and a free version with in-app purchases), so the single version free app with in-app purchases can't be used across our enterprise environment. :(
• They could do with a better lost device activation lock. Currently, you can only lock a device from being erased and re-setup if you associate an icloud account with it and turn it on to find the lost device.

Incentivized

• battery life of phones is dramatically affected if location is used

We need this type of software, Scalefusion although clunky, it does function. And their prices are good compared to the competition. Note I have not tried the competitions software, just looked at their prices.

Installation is easy. There is a steep learning curve of what the software can and cannot do. It is also quite comprehensive, so the is much to absorb. The user interface is not intuitive, many setting are buried very deep.

No body is perfect and occasionally, but rare, it take a little bit to get a reply on the chat, but overall as compared to other chat sessions it is pretty responsive and fairly quick. They allow you to upload a screen shot if that helps and to reply with solutions via email so I have it as a reference in writing for future problems.

The support is quite good, usually you can get a response answer within an hour, however many issues take quite a while to resolve.

Ease of use, price point, support, features - are all the reasons why we chose Jamf Now.

Incentivized

• Low Cost: 2-3 dollars a device for a month was cheaper than the time spent repairing the Mac server.

Incentivized

• Once we set up our device through Scalefusion we manage our devices from end to end. That's why it's cost friendly and easy to manage our environment.

Incentivized