Jamf Protect vs. Trend Micro Smart Protection Suite, with XGen

Jamf Protect will always have day 1 support for new OS updates, which is an amazing feature. The reporting could use a bit more work and the actions it captures are far beyond anything we would need, but it does that really well too. There are plenty of scenarios where I will gladly recommend this to other institutions. There are not many where I wouldn't. Maybe only if you have a hybrid environment, where licensing another endpoint protection may be beneficial to the budget.

Incentivized

The best [way] for Trend Micro [Smart Protection Suite, with XGen] to stand out, would be to install it throughout the network, both computers and servers[.] I recommend this solution for both small companies and very large companies since currently the security of our data is very critical and many times the costs that they lead to when suffering from an attack are too high. [A] system like this is worth investing in.

• Security--it scans processes for 'bad stuff'
• Notifies admins of any issues or potential issues; entirely customizable and we create many custom notifications and groups.
• Integrates with Jamf Pro
• Monitor CIS benchmarks via a clean and nice looking dashboard

Incentivized

• Real time threat intelligence using updates from global threat intelligence network.
• Advanced built-in threat detection and response capabilities.
• Ability to detect advanced malware, behavior and communications.
• Flexibility to deploy with on-premise or cloud or hybrid.
• Single management console to manage all layers of security.

Incentivized

• The cloud GUI. It can be confusing at times.

Incentivized

• Documentation is something that can be improved here.
• Licensing is overly complex and needs to be improved for different features/variations.
• Install is difficult.

Incentivized

I have only had to contact technical support once, which in itself shows what a good product this is, and I received spot-on advice from the person I contacted.

Incentivized

Jamf Protect is much lighter on system usage. It also has exclusive access to the threat protection baked into macOS. This lets Jamf Protect leverage the great work Apple is doing, and gives admins a way to extend that as well as view reports. Webroot was often missing things that were threats. SentinelOne was a bit more resource heavy. Solarwinds...err..."N-Able"...do I really need to say anything?

Incentivized

Everything I've used and installed before and since has been easier to implement and support. TM had attractive pricing, however, that was negated by the overall experience.

• Positive: It allowed us to deploy machines that were not deployable before due to compliance issues.
• Positive: Easy to implement in the shortest amount of time needed.
• Negative: Could be costly if you have a big environment

Incentivized

• We have stopped multiple infections of ransomware from spreading.
• Lost some productivity when database crashed
• Updates tend to slow system down

Incentivized