TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    JetRails

    Score9.8 out of 10
    Mid-Size Companies (51-1,000 employees)
    JetRails headquartered in Des Plaines is a managed hosting at scale provider supporting Drupal, WordPress, as well as ecommerce solutions (Magento, WooCommerce, BigCommerce).N/A
    Pricing
    JetRails
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    JetRails
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    JetRails
    Considered Both Products
    JetRails
    Chose JetRails
    We used HostGator in the past when our website was still small and fairly new. Easy to set up, but nowhere near the level of complexity, details, and help from actual human beings that JetRails provides.
    Incentivized
    Chose JetRails
    Magento hosting
    Incentivized
    Chose JetRails
    JetRails works well in conjunction with a wide variety of hosting solutions.
    Incentivized
    Chose JetRails
    We've worked with Nexcess and Alpha Hosting and considered Rackspace and others but am glad we chose Jetrails
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Best Alternatives
    JetRails
    Small Businesses
    Flywheel
    Score4.9 out of 10
    Medium-sized Companies
    WP Engine
    Score7.4 out of 10
    Enterprises
    No answers on this topic
    All AlternativesView all alternatives
    User Ratings
    JetRails
    Likelihood to Recommend
    9.8
    (4 ratings)
    Usability
    9.8
    (4 ratings)
    Support Rating
    9.8
    (4 ratings)
    User Testimonials
    JetRails
    Likelihood to Recommend
    JetRails
    JetRails is perfect for our small online company. We do not have our own in-house web team, so having a company like JetRails that clearly cares about the success of our website and is patient and understanding of our limitations on technical knowledge is incredibly valuable. We originally started out on HostGator and the help and customer service was 0; we were left on our own. Working with JetRails is the opposite; it provides peace of mind and assurance.
    Read full review
    Pros
    JetRails
    • Hosting.
    • Magento hosting.
    • Big Commerce hosting.
    Read full review
    Cons
    JetRails
    • Expanded offering for Wordpress
    Read full review
    Usability
    JetRails
    JetRails staff is very, very, very knowledgeable.
    Read full review
    Support Rating
    JetRails
    10/10 hands-down! Support is very fast to respond to tickets. We have an account manager who keeps me informed and is easy to work with. We also have a customer support representative who reaches out and checks in on us from time to time. I am serious when I say that they act like they are part of our company and our team, and not just a vendor. That level of support and confidence is hard to come by these days.
    Read full review
    Alternatives Considered
    JetRails
    JetRails works well in conjunction with a wide variety of hosting solutions.
    Read full review
    Return on Investment
    JetRails
    • Saved us time
    • Saved us money
    Read full review
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