JetRails Reviews & Ratings 2024

Overview

What is JetRails?

JetRails headquartered in Des Plaines is a managed hosting at scale provider supporting Drupal, WordPress, as well as ecommerce solutions (Magento, WooCommerce, BigCommerce).

Scalability, Awesome People and Customer Support That is Bar-None

Rating: 10 out of 10

November 14, 2020

Vetted ReviewVerified User

Our Web Development team recommended us to JetRails for hosting our online Magento retail store and website. Our website is very customized and incurs seasonal fluctuations. J...

Liz OeDell

Program Manager - Other

Consumer Relations

Image3D

3 years of experience

JetRails is your hosting partner, not just a server box on the rack!

Rating: 10 out of 10

November 10, 2020

Vetted ReviewVerified User

My software firm has been working with JetRails for many years now. We send all our good clients there because we know they'll be taken care of. JetRails specializes on Magent...

Alex Povolotski, ロニン

Executive - Information Technology

Head of Project Management, payments projects

Software Company

3 years of experience

There are many hosting companies, and only one hosting company that we believe is best.

Rating: 10 out of 10

November 10, 2020

Vetted ReviewVerified User

Our organization uses JetRails extensively for our clients. Their understanding of how to optimize hosting technology is second to none, furthermore the personal touch and rea...

Shane Harper

C-Level Executive - Corporate

CEO

Collins Harper

6 years of experience

Fantastic experience working with JetRails

Rating: 10 out of 10

November 9, 2020

Vetted ReviewVerified User

JetRails provides us with a dedicated server for our Magento site as well as a hosting solution for other websites. They help us maximize up time and loading time.

Seth Rand

C-Level Executive - Corporate

Co-Founder & CEO

Wizard Digital Marketing

2 years of experience

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Pricing

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JetRails

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Unavailable

What is JetRails?

JetRails headquartered in Des Plaines is a managed hosting at scale provider supporting Drupal, WordPress, as well as ecommerce solutions (Magento, WooCommerce, BigCommerce).

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

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What is Pantheon?

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is JetRails?

JetRails provides fully-managed and highly-optimized web hosting for mission-critical applications. By leveraging proactive maintenance and monitoring, JetRails boasts delivering improvement in the areas of security, speed, scalability, and stability. Whether one uses a popular eCommerce platform like Magento, a common CMS platform like Drupal or WordPress, or a completely custom app, JetRails will architect and configure a single-tenant hosting environment. That includes tailored dedicated servers as well as autoscaling AWS cloud instances.

The JetRails team takes a holistic approach by configuring and monitoring every layer of a hosting environment, from web application firewalls, intrusion detection systems, and malware scanners, to content delivery networks, off-server backups, DNS records, and caching layers. Industry partners include popular providers like Cloudflare, Sucuri, and Sansec.

Support helps users size out the right hosting environment, and provide a dedicated account manager to hit all the required metrics, including for compliance needs.

JetRails Integrations

JetRails Competitors

JetRails Technical Details

Deployment Types	On-premise
Operating Systems	Linux
Mobile Application	No
Supported Languages	English

Frequently Asked Questions

JetRails headquartered in Des Plaines is a managed hosting at scale provider supporting Drupal, WordPress, as well as ecommerce solutions (Magento, WooCommerce, BigCommerce).

Rackspace Managed Hosting and WordPress VIP are common alternatives for JetRails.

Reviewers rate Usability and Support Rating highest, with a score of 9.8.

The most common users of JetRails are from Small Businesses (1-50 employees).

JetRails Customer Size Distribution

Consumers	0%
Small Businesses (1-50 employees)	15%
Mid-Size Companies (51-500 employees)	55%
Enterprises (more than 500 employees)	30%

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Reviews and Ratings

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Reviews

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Scalability, Awesome People and Customer Support That is Bar-None

Rating: 10 out of 10

November 14, 2020

Liz OeDell

Consumer Relations

Image3D (Retail, 11-50 employees)

Vetted Review

Verified User

3 years of experience

Use Cases and Deployment Scope

Our Web Development team recommended us to JetRails for hosting our online Magento retail store and website. Our website is very customized and incurs seasonal fluctuations. JetRails ticks all the boxes for us in terms of options, budget, and, most importantly, customer service! The team over there is very responsive, I always get responses back quickly, and I even recognize the same technicians by name when they respond to my tickets. They have even gone out of their way to reach out to me when the holidays are near to make sure I am feeling good about the website. I really feel like they are part of our team and not just a vendor. I am not a technical person, I just happen to be the employee at our tiny company who is a liaison for the website stuff and it helps me sleep better at night knowing the bases are covered!

Pros and Cons

Lightning-fast responses! I get answers to my questions, help when needed, easy instructions, and if I take a while to respond, they continue to check-in, and don't forget about me!
Ability to upsize and downsize when needed for our seasonal business. During the holidays we are able to add more support for the website, and then take it back down during the offseason. Transition is always easy and painless and I get updates from our account manager often to know what is going on.

Likelihood to Recommend

JetRails is perfect for our small online company. We do not have our own in-house web team, so having a company like JetRails that clearly cares about the success of our website and is patient and understanding of our limitations on technical knowledge is incredibly valuable. We originally started out on HostGator and the help and customer service was 0; we were left on our own. Working with JetRails is the opposite; it provides peace of mind and assurance.

Return on Investment

Positive ROI in the sense that it allows us to scale up our website so that in times when traffic is very high we are not losing customers based on bad site performance.

Alternatives Considered

HostGator

We used HostGator in the past when our website was still small and fairly new. Easy to set up, but nowhere near the level of complexity, details, and help from actual human beings that JetRails provides.

Usability

Incredibly easy to use because I don't really have to think about it much. The most I ever use is submitting tickets when I have questions and that process is very easy, I can either go to their site or send a direct email. They do everything else for me and work with our web development team.

Support Rating

10/10 hands-down! Support is very fast to respond to tickets. We have an account manager who keeps me informed and is easy to work with. We also have a customer support representative who reaches out and checks in on us from time to time. I am serious when I say that they act like they are part of our company and our team, and not just a vendor. That level of support and confidence is hard to come by these days.

JetRails is your hosting partner, not just a server box on the rack!

Rating: 10 out of 10

November 10, 2020

Alex Povolotski, ロニン

Head of Project Management, payments projects

Software Company (Information Technology & Services, 11-50 employees)

Vetted Review

Verified User

3 years of experience

View profile

Use Cases and Deployment Scope

My software firm has been working with JetRails for many years now. We send all our good clients there because we know they'll be taken care of. JetRails specializes on Magento hosting and they do it very, very, very well! Complex hosting solutions with scalability for the holiday rush--that's what our Magento clients want and JetRails delivers.

Pros and Cons

Magento hosting
Scalability for holiday rush
Outstanding customer support
Very technically knowledgeable people

Likelihood to Recommend

Consider JetRails a hosting partner, not just a server box on the rack.

Return on Investment

Jetrails make things possible.
Jetrails help troubleshoot bugs.
Response time is awesome! Not just an emailed response but problem resolution. They get things done!

Alternatives Considered

Magento hosting

Usability

JetRails staff is very, very, very knowledgeable.

Support Rating

JetRails staff is super knowledgeable and technical and very responsive.

Other Software Used

Magento Open Source, Magento Migration Service, Magento Commerce, part of Adobe Commerce Cloud

There are many hosting companies, and only one hosting company that we believe is best.

Rating: 10 out of 10

November 10, 2020

Shane Harper

CEO

Collins Harper (Information Technology & Services, 51-200 employees)

Vetted Review

Verified User

6 years of experience

View profile

Use Cases and Deployment Scope

Our organization uses JetRails extensively for our clients. Their understanding of how to optimize hosting technology is second to none, furthermore the personal touch and real relationships we have with their team are unapparelled. Review JetRails' extensive podcasts on hosting to learn more about their expertise, and why they are the best in the industry for hosting.

Pros and Cons

Hosting.
Magento hosting.
Big Commerce hosting.

Likelihood to Recommend

Hosting is a complicated thing to get right, JetRails is well suited at understanding a client's business case and technology needs in order to match them with the right solution at the right price. Finding a great hosting partner is very difficult, as in most cases one gets treated like a number or just another customer. The JetRails team takes a personal interest in the success of their clients and in the success of JetRails as a whole.

Return on Investment

Removal of difficult hosting conversations with customers.
Improved up time.
Improved stability in high seasons like holidays.

Alternatives Considered

Cloudflare

JetRails works well in conjunction with a wide variety of hosting solutions.

Usability

The usability of JetRails comes down to the team, the people at JetRails are entirely the reason we continue to work with them and focus on the future with them. The people are insightful and interested in our and our clients' success. Sure the fact they use cutting edge technology helps, but it wouldn't mean much without the personal touch to match the specifications to the clients' needs perfectly.

Support Rating

JetRails support is optimal, and the reason that we no longer host client sites ourselves. It's not great having to help people at odd hours such as the middle of the night or on weekends, and I continue to be impressed with JetRails team's ability to help people during what would otherwise be off hours for our team.

Other Software Used

Cloudflare, Google Ads (formerly AdWords), Facebook for Business

Fantastic experience working with JetRails

Rating: 10 out of 10

November 09, 2020

Seth Rand

Co-Founder & CEO

Wizard Digital Marketing (Marketing & Advertising, 11-50 employees)

Vetted Review

Verified User

2 years of experience

View profile

Use Cases and Deployment Scope

JetRails provides us with a dedicated server for our Magento site as well as a hosting solution for other websites. They help us maximize up time and loading time.

Pros and Cons

Technical expertise
Personalized approach to the sales process
Excellent Customer Service
Magento Experts

Likelihood to Recommend

JetRails has been great to work with from their technical expertise on web hosting, CDN, SSL, and Magento along with personalized approach to the sales process and fantastic customer service since we signed up.

Return on Investment

Saved us time
Saved us money

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