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JetRails

Score9.8 out of 10

4 Reviews and Ratings

What is JetRails?

JetRails headquartered in Des Plaines is a managed hosting at scale provider supporting Drupal, WordPress, as well as ecommerce solutions (Magento, WooCommerce, BigCommerce).

Scalability, Awesome People and Customer Support That is Bar-None

Pros

  • Lightning-fast responses! I get answers to my questions, help when needed, easy instructions, and if I take a while to respond, they continue to check-in, and don't forget about me!
  • Ability to upsize and downsize when needed for our seasonal business. During the holidays we are able to add more support for the website, and then take it back down during the offseason. Transition is always easy and painless and I get updates from our account manager often to know what is going on.

Cons

  • None: Everything I have ever needed has been addressed and resolved and our company needs are met.

Return on Investment

  • Positive ROI in the sense that it allows us to scale up our website so that in times when traffic is very high we are not losing customers based on bad site performance.

Alternatives Considered

HostGator

Usability

There are many hosting companies, and only one hosting company that we believe is best.

Pros

  • Hosting.
  • Magento hosting.
  • Big Commerce hosting.

Cons

  • JetRails could benefit from additional growth.

Return on Investment

  • Removal of difficult hosting conversations with customers.
  • Improved up time.
  • Improved stability in high seasons like holidays.

Alternatives Considered

Cloudflare

Usability

Other Software Used

Cloudflare, Google Ads (formerly AdWords), Facebook for Business

Fantastic experience working with JetRails

Pros

  • Technical expertise
  • Personalized approach to the sales process
  • Excellent Customer Service
  • Magento Experts

Cons

  • Expanded offering for Wordpress

Return on Investment

  • Saved us time
  • Saved us money

Usability

Other Software Used

Proposify, Zoho Campaigns, Basecamp

JetRails is your hosting partner, not just a server box on the rack!

Pros

  • Magento hosting
  • Scalability for holiday rush
  • Outstanding customer support
  • Very technically knowledgeable people

Cons

  • JetRails is perfect the way it is. It runs circles around other hosting companies. It's a hosting partner, not just a server box on the rack.

Return on Investment

  • Jetrails make things possible.
  • Jetrails help troubleshoot bugs.
  • Response time is awesome! Not just an emailed response but problem resolution. They get things done!

Usability

Other Software Used

Magento Open Source, Magento Migration Service, Magento Commerce, part of Adobe Commerce Cloud