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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    JivoChat

    Score9 out of 10
    N/AJivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.N/A

    RudderStack

    Score2 out of 10
    N/ARudderStack’s agentic customer data platform (CDP) collects, unifies, and activates customer data through an integrated platform that uses an organization's data warehouse as its system of record. Governance tools enforce data quality and compliance within data pipelines, helping downstream systems receive activation-ready data. RudderStack’s artificial intelligence (AI) capabilities support how teams manage and apply customer data. Using RudderStack, data and business teams can access…

    $600

    per month

    Pricing
    JivoChatRudderStack
    Editions & Modules
    No answers on this topic
    Starter
    $600
    per month
    Growth
    Custom
    Enterprise
    Custom
    Offerings
    Pricing Offerings
    JivoChatRudderStack
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    JivoChatRudderStack
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of JivoChat and RudderStack
    Feature
    JivoChat
    8.7
    1 Ratings
    0% above category average
    RudderStack
    -
    Ratings
    Chat history and transcripts9.01 Ratings00 Ratings
    Chat reporting9.01 Ratings00 Ratings
    Chat and web analytics8.01 Ratings00 Ratings
    Best Alternatives
    JivoChatRudderStack
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    Olark
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    Zoho SalesIQ
    Score9.7 out of 10
    Treasure AI
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    Enterprises
    Genesys DX (discontinued)
    Score10 out of 10
    Treasure AI
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    All AlternativesView all alternativesView all alternatives
    User Ratings
    JivoChatRudderStack
    Likelihood to Recommend
    9.0
    (4 ratings)
    9.1
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    JivoChatRudderStack
    Likelihood to Recommend
    JivoChat
    JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
    Incentivized
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    Rudderstack
    Rudderstack is a great platform for capturing events from various systems and tying them all together in once place. This allows you to have a holistic view of your customer and reach them through various downstream platforms. It also enables the activation of data from your data warehouse into other platforms.
    Incentivized
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    Pros
    JivoChat
    • Provides ease of connecting with customers on real time basis
    • Helps us in managing inbound traffic coming to our website
    • Avoids hassle free experience of sharing pics and docs in chat itself
    • Reduces time spent on calls and emails
    Incentivized
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    Rudderstack
    • Event streams
    • Reverse ETL
    • Identity resolution
    Incentivized
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    Cons
    JivoChat
    • There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
    • The quality of the internet should be good enough for its accurate working.
    Incentivized
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    Rudderstack
    • Alerting
    • Destination catalog
    Incentivized
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    Usability
    JivoChat
    It is user friendly and has almost all features required in a chat application.
    Incentivized
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    Rudderstack
    No answers on this topic
    Alternatives Considered
    JivoChat
    Because is a tool that we can easily use and the team learn to use in a little time. It's easy to implement for the team and the necessity of the organization. We only use one meeting to teach others the tools of JivoChat and how to install in their equipment.
    Incentivized
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    Rudderstack
    Rudderstack offers a similar core product as Segment but differentiates itself with better reverse ETL and data warehouse integrations. They are also significantly less expensive than Segment. While Segment has more downstream destinations than Rudderstack this didn't negatively impact our use case
    Incentivized
    Read full review
    Return on Investment
    JivoChat
    • Increased Efficiency during the short period of our testing
    • Not having to manage or give access to many different communication channels to our team members
    • Faster responses for clients and prospective clients
    Incentivized
    Read full review
    Rudderstack
    • Significant savings in developer resources
    • Faster moving product insights
    Incentivized
    Read full review
    ScreenShots

    JivoChat Screenshots

    Screenshot of Communication in One PlaceScreenshot of Best customer experienceScreenshot of Team & Ticket