TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    JivoChat

    Score9 out of 10
    N/AJivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.N/A

    TelebuPop

    N/AN/ATelebuPop is a machine learning & AI-based conversational marketing platform that helps users connect with their visitors, prospects and leads in a human way. Features Chatbot & Group Chat Automate conversation flow with bots, talk to groups and transfer chats easily Lead Capture Forms Instantly capture emails, phone numbers etc of visitors, prospects & leads in a few steps Internal…N/A
    Pricing
    JivoChatTelebuPop
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    JivoChatTelebuPop
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    JivoChatTelebuPop
    Chat Analytics and Reports
    Comparison of Chat Analytics and Reports features of JivoChat and TelebuPop
    Feature
    JivoChat
    8.7
    1 Ratings
    0% above category average
    TelebuPop
    -
    Ratings
    Chat history and transcripts9.01 Ratings00 Ratings
    Chat reporting9.01 Ratings00 Ratings
    Chat and web analytics8.01 Ratings00 Ratings
    Best Alternatives
    JivoChatTelebuPop
    Small Businesses
    Olark
    Score10 out of 10
    Olark
    Score10 out of 10
    Medium-sized Companies
    Zoho SalesIQ
    Score9.7 out of 10
    Zoho SalesIQ
    Score9.7 out of 10
    Enterprises
    Genesys DX (discontinued)
    Score10 out of 10
    Genesys DX (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    JivoChatTelebuPop
    Likelihood to Recommend
    9.0
    (4 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    JivoChatTelebuPop
    Likelihood to Recommend
    JivoChat
    JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
    Incentivized
    Read full review
    Telebu Communications
    No answers on this topic
    Pros
    JivoChat
    • Provides ease of connecting with customers on real time basis
    • Helps us in managing inbound traffic coming to our website
    • Avoids hassle free experience of sharing pics and docs in chat itself
    • Reduces time spent on calls and emails
    Incentivized
    Read full review
    Telebu Communications
    No answers on this topic
    Cons
    JivoChat
    • There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
    • The quality of the internet should be good enough for its accurate working.
    Incentivized
    Read full review
    Telebu Communications
    No answers on this topic
    Usability
    JivoChat
    It is user friendly and has almost all features required in a chat application.
    Incentivized
    Read full review
    Telebu Communications
    No answers on this topic
    Alternatives Considered
    JivoChat
    Because is a tool that we can easily use and the team learn to use in a little time. It's easy to implement for the team and the necessity of the organization. We only use one meeting to teach others the tools of JivoChat and how to install in their equipment.
    Incentivized
    Read full review
    Telebu Communications
    No answers on this topic
    Return on Investment
    JivoChat
    • Increased Efficiency during the short period of our testing
    • Not having to manage or give access to many different communication channels to our team members
    • Faster responses for clients and prospective clients
    Incentivized
    Read full review
    Telebu Communications
    No answers on this topic
    ScreenShots

    JivoChat Screenshots

    Screenshot of Communication in One PlaceScreenshot of Best customer experienceScreenshot of Team & Ticket