JivoChat vs. Zoho TeamInbox

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
JivoChat
Score 9.0 out of 10
N/A
JivoChat is a combined live chat, VoIP, and business messenging service that integrates with email, Facebook, or other tools via API to provide a means to conduct omnichannel communication with customers.N/A
Zoho TeamInbox
Score 0.0 out of 10
N/A
From Zoho Mail, a solution to create common inboxes for teams and give them the comfort of working in a transparent workspace.
$6
per month per user
Pricing
JivoChatZoho TeamInbox
Editions & Modules
No answers on this topic
Starter
$6
per month per user
Professional
$9
per month per user
Offerings
Pricing Offerings
JivoChatZoho TeamInbox
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual pricing. $4 for each additional channel over plan limit.
More Pricing Information
Community Pulse
JivoChatZoho TeamInbox
Features
JivoChatZoho TeamInbox
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
JivoChat
8.7
1 Ratings
0% above category average
Zoho TeamInbox
-
Ratings
Chat history and transcripts9.01 Ratings00 Ratings
Chat reporting9.01 Ratings00 Ratings
Chat and web analytics8.01 Ratings00 Ratings
Best Alternatives
JivoChatZoho TeamInbox
Small Businesses
Gist
Gist
Score 9.5 out of 10
Zoho Mail
Zoho Mail
Score 9.4 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Front
Front
Score 9.1 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Front
Front
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
JivoChatZoho TeamInbox
Likelihood to Recommend
9.0
(4 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
JivoChatZoho TeamInbox
Likelihood to Recommend
JivoChat
JivoChat makes it really easy to communicate with customers. It is best for small and medium sales and customer support teams. The team members can even communicate between each other, so it has a use case outside of client facing communication. It has convenient (yet minimal) CRM features. It's a bit overkill for individual website owners, but definitely one of the best Chat Apps out there for teams.
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Zoho
No answers on this topic
Pros
JivoChat
  • Provides ease of connecting with customers on real time basis
  • Helps us in managing inbound traffic coming to our website
  • Avoids hassle free experience of sharing pics and docs in chat itself
  • Reduces time spent on calls and emails
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Zoho
No answers on this topic
Cons
JivoChat
  • There is a negligible number of candidates at the same time so, this application must use a large number of applicants if possible.
  • The quality of the internet should be good enough for its accurate working.
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Zoho
No answers on this topic
Usability
JivoChat
It is user friendly and has almost all features required in a chat application.
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Zoho
No answers on this topic
Alternatives Considered
JivoChat
Because is a tool that we can easily use and the team learn to use in a little time. It's easy to implement for the team and the necessity of the organization. We only use one meeting to teach others the tools of JivoChat and how to install in their equipment.
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Zoho
No answers on this topic
Return on Investment
JivoChat
  • Increased Efficiency during the short period of our testing
  • Not having to manage or give access to many different communication channels to our team members
  • Faster responses for clients and prospective clients
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Zoho
No answers on this topic
ScreenShots

JivoChat Screenshots

Screenshot of Communication in One PlaceScreenshot of Best customer experienceScreenshot of Team & Ticket