JMP Pro vs. Mattersight Predictive Behavioral Routing (discontinued)

JMP Pro is perfectly suited for statistical analysis but users should have some statistical knowledge before using it since there may be some terms/functions in the software that are not widely used in other fields. No prior coding experience is needed to use JMP Pro. However, most people doing data processing would prefer to code their analysis.

Incentivized

Mattersight Predictive Behavioral Routing (PBR) would be very well suited for larger call/contact center environments. The overall benefit grows when there are many agents that handle similar call types. Additionally, the PBR database continues to grow. However, depending on the organization, getting the most of the benefits from the system requires the database to have phone numbers that are likely to call in to the center. Therefore, it would be beneficial for them to collect the calls that are being received so the phone numbers of future calls are in the database.

Incentivized

• Several types of segmentation models
• Conjoint design
• VERY user-friendly

Incentivized

• Routes callers to agents who have best fit for their personality (thereby increasing revenue and revenue retained).
• Contains governors to minimize the impact on agents and customers during busy periods.
• Ease of integration into our existing infrastructure.
• Sales/support teams from Mattersight are fantastic.

Incentivized

• JMP Pro is a really powerful tool for doing statistical analysis. Although the click environment does not require coding experience, new learners will still need to take a long time to know the parameters in the function before performing any analysis.
• The output from JMP Pro analysis (regression analysis) is not always easy to understand, especially when the parameters are programmed differently with the other similar software.

Incentivized

• ISG could use more in depth reporting that is available on demand.

It's much more user-friendly and has a wider statistical toolset.

Incentivized

The sales team was knowledgeable; easy to work with; their list of clients was impressive, and the cost was right. The free trial was essential to us testing the product.

Incentivized

• It helped me put together meteorological data from different locations to show which area is the optimal location for wind energy.

Incentivized

• Positive ROI
• Still assessing customer satisfaction
• Still assessing employee satisfaction