JumpCloud vs. SAP Identity Management

JumpCloud is least suited in situations where you have few devices, but lots of users. JumpCloud heavily focuses on the "One-User-One-Device" type of use, and does lack some of the features things like Active Directory is better suited for when having multiple users accessing one machine. Their Powershell APIs are fantastic and getting only more powerful. Lots of features are hidden behind these APIs, so admins not as familiar with Powershell would have more issues leveraging these tools. BYOD deployments are amazing, especially for macOS devices that are using Apple Business Manager and can leverage Zero Touch deployments. It is especially good at handling mixed systems, whereas other options, such as Jamf, are really suiting only for macOS, or Intune is more suited for Windows; JumpCloud managed to handle both systems well.

SAP Identity Management manages organization identities centrally with a great amount of flexibility and efficiency. Compared to the conventional SAP solution of central user administration (CUA), SAP IDM (version 7.2/8.0) delivers a great number of benefits like: 1. Availability of connectors for non-SAP application identity management,

2. Modular/granular access management in the form of context-based business role definition.

3. It can be integrated with the SAP HR system for making entire user identity management automatic.

Incentivized

• User Management - The ability to control our users and set password/polices is made easy in the JC console
• Device Management - Using JC each user is assigned to their own device with only the rights to do their job - When elevated rights are required, this is done simply via the JC console for the period of time required
• SSO - Using JC's SAML SSO integrations we are building out our SSO offering and this is making for a much simpler daily user experience

Incentivized

• In my previous organization, to achieve the granularity of access based on organization restrictions, we implemented enabler role-based security roles. Provisioning the enabler roles through the SAP GRC was a great challenge (realistically improbable). Here came the SAP IDM to our rescue. It has a peculiar feature of context-based business role provisioning feature.
• Customized context & its association with security roles & user HR attributes, give us unique ability to achieve granularity of access provisioning.
• SAP IDM integrates with the SAP HR system and identity management becomes automatic.

Incentivized

• SSO via OpenID - Opening up their SSO from just SAML to including OpenID (OAuth) would allow us to make more use of the service and to also incorporate it into some internal testing suites
• Time Limited User Elevation - The ability to time limit a users elevation of privileges would be a great addition
• Extending device management to include LPA - Least Privilege Access is becoming a bigger ask from our external auditors - Being able to do this via JC would be amazing

Incentivized

• SAP Identity management should come up with connectors for almost all not SAP applications, which will enable the use of SAP IDM as a one-stop solution for organizations' identity management.

Incentivized

It's simple. I like how JumpCloud keeps things simple. Similar to Apple's ecosystem, they give you what you want with some extra features and bells and whistles but it doesn't take a large instruction manual to use it. They have the support system and KB articles to back up their product and learn about a feature and how to implement it

Incentivized

I have rarely contacted support. When I have, the responses were within expected time frames, and easy to access. Community support is incredible, both from the JumpCloud representatives, and the user base community at large. The support pages on the website also are typically very well written and strike a nice balance between having the technical information needed, and also being easy to understand for the small business types that might not have as much of a technical background as an IT Admin.

As IDM heavily relies on JAVA/SQL as a development language, finding skills resources sometimes becomes challenging. But SAP has strong support available for this product which makes it reliable for long term use within an organization.

Incentivized

Being responsible for choosing the product after a POC and pilot we found the process to be simple and effective

Incentivized

Incentivized

SAP IDM offers a great deal of benefits/features compared to conventional access provisioning with SAP.

1. Conventional SAP user administration solution like CUA has great limitations. e.g. only SAP systems can be managed. Low-performance issues, unreliable access provisioning, and risk analysis were missing.

2. SAP IDM integrates with SAP GRC solution to perform the reliable risk analysis before access provisioning. Its context feature allows granular access provisioning.

Incentivized

Some features would make more sense for us to be bundled by machine, instead of the user. We have fewer machines, and multiple users log into one machine, so doing something like paying per user for services like Patch Management are difficult to warrant the cost. I also feel a more complete package that includes common addon features; Patch Management and Password Manager, would be an improvement. It would also be nice if we could change packages, addons, and other billing services via self-service instead of reaching out to our account manager.

services and professional team and support teams are good

Incentivized

• Very easily add, or disable employee logins
• Reduce "password fatigue" by being able to reduce password expiration requirements, and having single sign on
• Higher security and visibility of security issues
• Reduced onboarding time from days to minutes
• Enabled easy reassignment of user accounts to another user via groups when employees leave
• Quick securing of terminated users, or otherwise compromised accounts
• Reduced user disablement time from previous manual methods requiring days, to literal minutes

• SAP IDM has the huge potential to minimize risks arising out of disorganized identity management within an organization. As all identities are managed centrally, there is very little room for manipulation of an identity.
• As this solution has the ability to integrate with SAP GRC, risk analysis becomes mandatory before any access provisioning takes place.
• As the solution is automatic, hiring to employee exits is managed with a minimal margin of error.

Incentivized