Item: JumpCloud
Rating: 10
Author: Ricky Jordan

Use Cases and Deployment Scope

We use JumpCloud as our Tech Stack foundation. It starts with linking with our HRIS to build the user base and then manages our users via the directory which then links to our Tech App Stack to grant access via SSO. We also use it as our MDM for device management for handheld and computer devices. We use it as our security platform to secure and meet compliance. This is also used to manage and support our users and their devices.

Pros and Cons

sso
mdm
security
mfa
directory
radius

remote desktop
password management
software deployment
software patching
mobile admin dashboard/app

Return on Investment

Positive - Budget Friendly tech stack foundation
Positive - Budget friendly directory via cloud
Positive - Budget friendly device management
Positive - Trustworthiness in the product AND their team

Support Rating

We have their premium support. Not only is the support great, but our SAM / Account manager directs any questions or updates to the proper channels and gets us the needed info and solution quickly. Due to this, we find JumpCloud to exceed our expectations and puts us at ease that our Foundation Tech Solution is VERY reliable.

Key Insights

Do you think JumpCloud delivers good value for the price?

Yes

Are you happy with JumpCloud's feature set?

Yes

Did JumpCloud live up to sales and marketing promises?

Yes

Did implementation of JumpCloud go as expected?

Yes

Would you buy JumpCloud again?

Yes

Usability

It's simple. I like how JumpCloud keeps things simple. Similar to Apple's ecosystem, they give you what you want with some extra features and bells and whistles but it doesn't take a large instruction manual to use it. They have the support system and KB articles to back up their product and learn about a feature and how to implement it

Contract Terms and Pricing Model

No, we are very happy.

Likelihood to Recommend

JumpCloud is something that i would re-deploy again. It's a simple product that packs a lot of punch for user creation, app/account access, device management, security and more

Due to JumpCloud growing rapidly, they are releasing and refining features and the needs are constantly changing. Due to this, some of the new features are works in progress yet strong and impactful, but might be missing some key features

On the plus, JumpCloud has a great ear and listens to their clients and makes the needed improvements in ample time.

The ideal Tech Stack Foundation solution that offers lots of bang for your buck, and ease of use

Overall Satisfaction with JumpCloud