1. Home
  2. Identity Management Solutions
  3. JumpCloud Reviews
  4. User Review of JumpCloud
JumpCloud - Why you should consider "jumping one cloud" to JumpCloud
March 27, 2023

JumpCloud - Why you should consider "jumping one cloud" to JumpCloud

Dave Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with JumpCloud

Within Datactics we leverage JumpCloud as our main Directory Service - Linked up to our Office 365 tenant the platform makes user management simple, allowing us to control our user accounts and provision access as required - We also use JC to manage our use endpoints, each having the JC Agent installed this has made Windows & Linux system management easy to do for the entire team - We also use JC for SSO making user provisioning across other services a breeze and being able to control access from a single pain on glass is great.

When we first evaluated JC our use case was a simple one of user/device management - Out of all the vendors we looked at JumpCloud ticked all the boxes - Since implementation we have continued to grow with JC and hope to continue doing so in the future.

Day to day now I would say that JC is one of the most commonly used platforms across the companies estate.
  • User Management - The ability to control our users and set password/polices is made easy in the JC console
  • Device Management - Using JC each user is assigned to their own device with only the rights to do their job - When elevated rights are required, this is done simply via the JC console for the period of time required
  • SSO - Using JC's SAML SSO integrations we are building out our SSO offering and this is making for a much simpler daily user experience
  • SSO via OpenID - Opening up their SSO from just SAML to including OpenID (OAuth) would allow us to make more use of the service and to also incorporate it into some internal testing suites
  • Time Limited User Elevation - The ability to time limit a users elevation of privileges would be a great addition
  • Extending device management to include LPA - Least Privilege Access is becoming a bigger ask from our external auditors - Being able to do this via JC would be amazing
  • High return on investment as JC has played a vital part in obtaining and keeping a number of company certifications
  • Giving the DevOps & Security team time back by allowing for simple admin tasks to be done even quicker has probably added more value than we can count
  • ROI for system and user reporting has been invaluable as we keep on top of security
As a small company, we have opted not to pay for a TAM or to take the increased support offering - Being a UK customer then has limited the cross over time we have with standard support (they work US hours) - This has never caused a major issue but has led to some calls taking longer to resolve - It should also be note that at times we have needed to go over the heads of First Line support pulling in our account manager and others to resolve a number of longer standing issues

It should be noted however that once escalated our calls have all been dealt with in a timely manner and always to a successful outcome

Do you think JumpCloud delivers good value for the price?

Yes

Are you happy with JumpCloud's feature set?

Yes

Did JumpCloud live up to sales and marketing promises?

Yes

Did implementation of JumpCloud go as expected?

Yes

Would you buy JumpCloud again?

Yes

As I have mentioned throughout this review the ease of use and single pain of glass for user and device management alone makes the product usable - Taking all other services into consideration this only goes further
As a team we evaluated and championed JC after a intense POC - The value for money at the time we singed our initial contract was significant for us and as we have added features and grown in size (doubled since pilot) the costs savings have continued
For companies like us requiring a single pain of glass for user and device administration which is cloud agnostic JC is a great fit - The ease of use and simple setup make the offering each to use for IT and non-IT people alike - Extending the platform and using offerings such as SSO, Patch Management, Mobile Device Management will only further add to the platforms value. Cost is also another factor, for smaller companies the ability to pick and choose modules will mean great cost savings and only paying for what you need.

For anyone who is committed to one cloud vendor (O365, Google) then their experience may be limited however I would still say that JC offers more value for money, giving access to premium features that other big players charge a fortune for.

JumpCloud Feature Ratings

Identity Management
9.0
ID-Management Access Control
9
ID Management Single-Sign On (SSO)
8
Multi-Factor Authentication
10
Password Management
Not Rated
Account Provisioning and De-provisioning
9
ID Management Workflow Automation
Not Rated
ID Risk Management
Not Rated

Using JumpCloud

72 - We have 72 users on the platform - Of those, 4 are admins working within the DevOps & Security depatment
  • User Management
  • Device Management
  • SSO
  • Patch Management (coming to us soon)
  • Automation of device tasks
  • Automation of user tracking
  • If SSO starts to support OpenID we would hope to use the platform for in house testing again our own suite of software

Evaluating JumpCloud and Competitors

JumpCloud Implementation

Being responsible for choosing the product after a POC and pilot we found the process to be simple and effective
  • Implemented in-house
Yes - Pilot and then rolled out in user groups
Change management was minimal
  • N/A

JumpCloud Support

ProsCons
Quick Resolution
Good followup
Kept well informed
Support cares about my success
Problems left unsolved
Need to explain problems multiple times
No - This was part of cost saving
We had a lengthy issue with MFA and devices (specifically support for Linux) - Raising this with JC the issue was quickly resolved once escalated

Using JumpCloud

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • User Management
  • Device Management
  • SSO has some limitations
Yes, but I don't use it