JustCall vs. KrispCall

In my opinion, if you have high volumes of inbound calls with many clients, I'd avoid using JustCall. I think it is far better suited for outbound calls (i.e. sales) or for small teams. I would also recommend using JustCall for 1:1 dialing, rather than a single phone number managed by a team. Their IVR setup and tracking down what happens when a call goes through IVR can be quite difficult to figure out what actually happened.

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It's well suited for sales and support environments where you need to give live coaching or real time feedback to your team members. It also helps when you have to take some strategic decisions, specifically if you are working in. support environments to identify trends, spikes in call volume, etc, and the virtual receptionist is a great help, too when the call volume is higher. For me in sales it helps with live monitoring, auto-transcript of calls, call tagging etc.

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• JustCall.io has a wonderful Chrome extension that plays nice with most other apps and extensions and enables things like a power dialer and click to call functionality to be launched from anywhere, even without being logged into the platform.
• Just Call.io has the ability to launch and sync SMS messaging from within the Pipedrive app, adding another touchpoint to the sales cycle easily.
• The platform developers are very open to other integrations and use cases and actively solicit feedback from their user community.
• They are also very responsive to questions and support requests.

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• Ability to do live monitoring of calls whenever I need to provide real time feedback to my team members as it also ensures smooth interaction
• Liked the option of auto-transcription whenever I am in a hurry and need just basic transcript of what happened on the call
• Call Analytics is also great for you to help identify trends, and get some granular data points for making some strategic decisions

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• for data export we will export only 60 days range if its 200 days means its good for export
• nothing much to improve everything is good

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• Integration with Salesforce isn't there, which I believe every software must have these days.
• No bulk SMS feature

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I think the UI/UX needs to be simplified and reorganized. It was hard to find settings, understand what they did, and then replicate those across phone numbers. They need better bulk actions, better analytics and, frankly, more stability in the system. The negative impacts to our business overall make it such that I cannot recommend JustCall

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It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.

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I am not a decision maker who decides whether to buy a software or not but yes Krispcall has a lot of advantages compared to other vendors in the similar lines and one of them is it being cost efficent.

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• Positive impact as it has helped the business with a better communication.
• I wish the latest messages would be on top!

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• seamless process for live feedback and monitoring
• helpful in strategic decision making
• reduce the burden of listening to the calls, as at times auto-transcript does the job for you

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info