JustCall vs. Ringostat

JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution. The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.

Ringostat is a perfect all-in-one solution for companies that have more than 20,000 visits on their website per month. This service can help with: - call tracking service and tracking sources of your calls. - organizing virtual PBX with the voice menu and workspace for managers. - providing analytics of manager's efficiency in working with calls.

• Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
• Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
• Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.

• Calltracking service. You can track sources of your calls (ads campaigns), also you can set up calls as goals in Google Analytics.
• Virtual PBX service. You can set up your own call center with voice menu for different schemes of routing calls.
• Works with your CRM. You can get all the info about your client from the CRM right before the call.
• Integrates with different services. You have ready integrations for Google Analytics and amoCRM.
• Rich API. You can build your custom solution with simple API.
• Productivity reports. You have all analytics about work of your managers and track their personal efficiency.

• Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
• Pricing seems to have increased, which affected the benefit we originally found in the service
• Increased functionality, such as bulk SMS Messaging and power-dialer

• Lacking of full support for end-to-end analytics.
• Price. It might be expensive for small companies with a not so huge amount of traffic.

It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.

We chose this service because of these reasons: 1. It's an all-in-one solution for virtual PBX and call tracking. 2. The ability to fully track the personal efficiency of our managers. 3. It's a complete solution, our manager could call from the browser without installing apps, also service provided full info about the client before calling. 4. All calls can be recorded, so we had all the history of calls to check out the work of our managers. 5. Has a trial period to check out if this solution could satisfy our needs.

• Overall, JustCall showed us the value of having an integrated tool to allow the execution of SMS messaging from within Pipedrive. It definitely allowed us to add in additional touchpoint that some decision makers and prospects felt more comfortable using.
• Despite the tight integration with Pipedrive, the totality of the solution added more overhead in financial and configuration/personnel terms than we were looking for. Since we had established a great set up for our phone systems already, adding another one just to access SMS didn't make sense.
• SMS from inside Pipedrive was the only function we were looking for. Just Call does this, and does it really well. But since we had our phones and VOIP already providing this outside of Pipedrive, it was ultimately not suitable. It became an expense for which there was not really a clear justification for in terms of ROI.

• We determined what are the sources of our leads, and which ads worked more effectively to provide them.
• Our company didn't need to buy a separate virtual PBX service.
• We completely eliminated the problem with missed calls.