Powerful call tracking and virtual PBX service
June 22, 2019
Powerful call tracking and virtual PBX service
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Ringostat
We used Ringostat as a call tracking and analytics service to track sources of our calls. It's a very powerful tool not only to track your call source, but also a full solution to organize your own virtual PBX and call center with ready to use workspace for managers. You can also listen to calls, receive day-by-day analytics of your managers and receive notifications about missed calls. We used this service for one of our projects, and it's worked well. It was definitely easy to integrate, you don't need to buy telephone numbers on external services, and you also have a trial period to test if it fits your business needs.
Pros
- Calltracking service. You can track sources of your calls (ads campaigns), also you can set up calls as goals in Google Analytics.
- Virtual PBX service. You can set up your own call center with voice menu for different schemes of routing calls.
- Works with your CRM. You can get all the info about your client from the CRM right before the call.
- Integrates with different services. You have ready integrations for Google Analytics and amoCRM.
- Rich API. You can build your custom solution with simple API.
- Productivity reports. You have all analytics about work of your managers and track their personal efficiency.
Cons
- Lacking of full support for end-to-end analytics.
- Price. It might be expensive for small companies with a not so huge amount of traffic.
- We determined what are the sources of our leads, and which ads worked more effectively to provide them.
- Our company didn't need to buy a separate virtual PBX service.
- We completely eliminated the problem with missed calls.
We chose this service because of these reasons:
1. It's an all-in-one solution for virtual PBX and call tracking.
2. The ability to fully track the personal efficiency of our managers.
3. It's a complete solution, our manager could call from the browser without installing apps, also service provided full info about the client before calling.
4. All calls can be recorded, so we had all the history of calls to check out the work of our managers.
5. Has a trial period to check out if this solution could satisfy our needs.
1. It's an all-in-one solution for virtual PBX and call tracking.
2. The ability to fully track the personal efficiency of our managers.
3. It's a complete solution, our manager could call from the browser without installing apps, also service provided full info about the client before calling.
4. All calls can be recorded, so we had all the history of calls to check out the work of our managers.
5. Has a trial period to check out if this solution could satisfy our needs.
Comments
Please log in to join the conversation