JustCall vs. Zoiper

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
JustCall
Score 7.4 out of 10
Small Businesses (1-50 employees)
JustCall is a customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven SMS…
$78
per month for 2 users (minimum)
Zoiper
Score 5.3 out of 10
N/A
Zoiper is a softphone, SDK and OTT application supplier, supporting the businesses of Service Providers, call centers, VoIP integrators, mobile operators, and businesses requiring immediate VoIP capabilities and compatibility implementation through service-independent softphone applications. Zoiper offers encryption for text, voice and video communications with TLS/SRTP and ZRTP, and runs in a variety of operating systems. The vendor states Zoiper does not rely on Java, Flash or .NET but…
$49.95
one-time fee
Pricing
JustCallZoiper
Editions & Modules
AI Communication Suite - Team
$39
per month per user (2 minimum)
AI Communication Suite - Pro
$69
per month per user (2 minimum)
AI Communication Suite - Pro Plus
$109
per month per user (2 minimum)
Sales Suite - SalesPro
Custom Pricing
per year
AI Communication Suite - Business
Custom Pricing
(10 user minimum)
No answers on this topic
Offerings
Pricing Offerings
JustCallZoiper
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsOutbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on the web-app or mobile app than to receive it over cellular network. Up to a 29% discount for an annual subscription.
More Pricing Information
Community Pulse
JustCallZoiper
Features
JustCallZoiper
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
JustCall
5.0
7 Ratings
46% below category average
Zoiper
3.0
1 Ratings
91% below category average
Multi-level Interactive Voice Response (IVR)3.77 Ratings00 Ratings
Call reports5.27 Ratings4.01 Ratings
Directory of employee names6.05 Ratings00 Ratings
Hosted PBX00 Ratings2.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
JustCall
6.3
7 Ratings
28% below category average
Zoiper
5.4
2 Ratings
43% below category average
Answering rules6.07 Ratings8.02 Ratings
Call recording6.06 Ratings8.52 Ratings
Call park7.66 Ratings3.01 Ratings
Call screening6.06 Ratings00 Ratings
Message alerts6.06 Ratings2.01 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
JustCall
6.0
6 Ratings
28% below category average
Zoiper
5.0
1 Ratings
46% below category average
Audio conferencing6.06 Ratings5.01 Ratings
Video conferencing00 Ratings5.01 Ratings
Video screen sharing00 Ratings5.01 Ratings
Instant messaging00 Ratings5.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
JustCall
6.0
6 Ratings
29% below category average
Zoiper
6.0
1 Ratings
29% below category average
Mobile app for iOS6.05 Ratings00 Ratings
Mobile app for Android6.06 Ratings6.01 Ratings
User Ratings
JustCallZoiper
Likelihood to Recommend
5.9
(7 ratings)
5.3
(2 ratings)
Usability
4.0
(1 ratings)
3.8
(2 ratings)
User Testimonials
JustCallZoiper
Likelihood to Recommend
SaaS Labs
In my opinion, if you have high volumes of inbound calls with many clients, I'd avoid using JustCall. I think it is far better suited for outbound calls (i.e. sales) or for small teams. I would also recommend using JustCall for 1:1 dialing, rather than a single phone number managed by a team. Their IVR setup and tracking down what happens when a call goes through IVR can be quite difficult to figure out what actually happened.
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Zoiper.com
The best way to use it is to make calls to the customer's numbers or to receive calls from them. I think the oddest way to use it is to make calls to your colleagues.
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Pros
SaaS Labs
  • JustCall.io has a wonderful Chrome extension that plays nice with most other apps and extensions and enables things like a power dialer and click to call functionality to be launched from anywhere, even without being logged into the platform.
  • Just Call.io has the ability to launch and sync SMS messaging from within the Pipedrive app, adding another touchpoint to the sales cycle easily.
  • The platform developers are very open to other integrations and use cases and actively solicit feedback from their user community.
  • They are also very responsive to questions and support requests.
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Zoiper.com
  • make calls
  • call count
  • caller ID
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Cons
SaaS Labs
  • for data export we will export only 60 days range if its 200 days means its good for export
  • nothing much to improve everything is good
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Zoiper.com
  • Ring volume slider
  • A feature to change a ring sound
  • Sound quality
  • Volume equalizer
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Usability
SaaS Labs
I think the UI/UX needs to be simplified and reorganized. It was hard to find settings, understand what they did, and then replicate those across phone numbers. They need better bulk actions, better analytics and, frankly, more stability in the system. The negative impacts to our business overall make it such that I cannot recommend JustCall
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Zoiper.com
i give it this rating because i rarely use it, and when we use it its just for simple calling
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Alternatives Considered
SaaS Labs
It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.
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Zoiper.com
We just find Zoiper to be the most easiest to use for our needs. It doesn't compare to any other app/program.
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Return on Investment
SaaS Labs
  • Positive impact as it has helped the business with a better communication.
  • I wish the latest messages would be on top!
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Zoiper.com
  • its not what im looking for
  • i need more
  • keep it for simple calling
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ScreenShots

JustCall Screenshots

Screenshot of Agent AvailabilityScreenshot of SMS AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Tone Analysis