KACE Asset Management Appliance vs. TrackMySubs

The KACE Management Appliance does many different things, but does not do them as well as other products. It is an all-in-one system for Asset tracking, software management, ticketing system, Contact management, and reporting. If you require basic functionality for these, then this product will meet your needs. But when you begin needing advanced/granular functions from the appliance, it will fall short.

Incentivized

It is well suited to a tiny business that is trying to carefully be aware of when cash flow is going out or small business to be able to check the subscriptions they have all at once to see if they can combine/cancel/negotiate any of them to free up cashflow. It's also very suited to home use for this reason. It's less suited to a bigger business where the decisions are made across the company/lots of users.

Incentivized

• Gives you real time data to systems on my network.
• I can get information on all applications running on devices on my network.
• I can get information on what systems are not currently patched and up to date with MS and Virus definitions!

Incentivized

• Gives customizable reminders by email at the times that suit you - And can be more than one.
• Can track how much you save on certain subscriptions (i.e. the ones you have a discount on etc).
• Can track lifetime deals to find the services you use easily.
• Use the Go and Explore features to access the websites easily (or find new helpful subscriptions!).

Incentivized

• The UI is clunky and could use a redesign
• Support is good but sometimes it's hard to get someone right away or a response in a timely manner
• expand some support beyond dell and others to include something like Microsoft Surfaces, etc.
• KB articles need a refresh, there are a lot of older things out there that don't apply anymore.

Incentivized

• Can be slightly complex to set up if you don't know all the details you need/which option to use.
• Somewhat unintuitive GUI.
• Be able to add more details immediately when you set up the new addition, rather than needing to wait until it's added.

Incentivized

The appliance and software does its job, as it's intended to. There aren't many other bells and whistles. integrates well with MFA (okta), integrates well with KACES SDA. The modules it has will suit most needs. If you have the money in the budge, i'd suggest going with professional services to help with the setup/integration. There are some parts that are cumbersome and may require support. Save yourself the headache

Incentivized

We were not able to get SCCM to stabilize and work, it would continually fail to add computers to groups and fail to install programs/updates to computers in a defined group. Continually, user community forums kept recommending to replace it with another solution. JIRA is a much more efficient ticketing system, and we migrated the ticketing system from KACE to JIRA.

Incentivized

• Original investment was very substantial but I believe will be well worth it in the long run!
• DAM gives us a great view of what happening and whats on out network as far as PC, Laptops and Servers.
• The reporting function will help with budget proposals to BOS for County Budgets and giving exact numbers of systems and software and devices on the County Domain

Incentivized

• It's meant I don't have fee's for not having enough money in the acct.
• I've been able to cancel subscriptions that I don't use.
• I can track lifetime deals so that I can make use of the ones that I have rather than purchasing something else.

Incentivized