KACE Systems Management Appliance (SMA) vs. Vyapin Management Suite

I think it has added value for any organization. It reduced our Tech Support cost by: -Supporting users anywhere -Reducing users downtime as well keep them informed with the status of their tickets -Managing software and hardware actively -Processing automation -deploy mass software installs, patching or updates - Provide approved software's to users to install without IT help

Incentivized

Best use scenarios are:- Easy migration function of the Vyapin Office 365 Export- Migrate and Manage Office 365 mailbox and folder permissions - Office 365 User Provisioning and Deprovisioning – Assign, Remove & Recycle O365 User licenses effectively - Automation: Office 365 Management without using PowerShell -Security overview of user permissions, memberships and Onedrive.

Incentivized

• Inventory: KACE provides a ton of hardware and software inventory information that is easy to search, filter, and export. This is critical when we need to find the answers to questions about how many of such and such we have in our fleet.
• Patch Management: We were using WSUS before and it was altogether too cumbersome. KACE has given us the power, flexibility, and verification we need to feel comfortable our patches are up-to-date.
• Service Queue: We made KACE our help desk system and it does everything we need it to do. Great improvement over our old system.

Incentivized

• Manage User and Group properties in Bulk in Azure AD
• Automated reports for all actions performed using the application
• Ability to create email accounts, business skype and assign security to Office 365 accounts.

Incentivized

• The KACE SMA needs a better way to handle different roles in the software so certain users can access or administrate certain parts of the software, but not the entire software installation.
• The KACE SMA could improve the ticketing process of projects. The aspects of the title and some information do not always flow down from the parent ticket to its child tickets.
• The KACE SMA could improve the UI of the software with the addition of different CSS color schemes.

Incentivized

• Although already good enough, more UI improvements with help would make the suite even better
• Some performance issues during migrations

Incentivized

Overall, the software is simple to understand and use. That said, most vendors have been slowly updating their user interfaces to HTML5 so that they have a clean updated look and feel. This is where KACE falls short in that the UI is great for a packaged software 10 years ago. This isn't a major limitation as the software is really meant primarily for technology users.

Incentivized

KACE does exactly what you need it to do, it maintains your computer environment. You can set patch schedules, inventory computers, setup software catalogs; basically everything you need to ensure the computers on your network are being actively managed. This is all with little need for constant configuration or updating the setup.

Incentivized

We have selected this software because it rolls several different systems into one. We have a helpdesk system with this and an asset and inventory management system as well. We pay one price for the whole system instead of paying multiple companies different amounts that would have totaled more than we pay for the single system.

Incentivized

The selection was done by the client after a competetive price offer. There are many other alternatives in the market for Vyapin Office 365 Management Suite like Datto's offerings however ease of use, speed, and general User Interface was the reeason I prefered it over the other competitors. Price and other agreements usually play an important role when selecting these options

Incentivized

• KACE has saved us from having to spend several days of employee hours in crafting DVDs and duplicating them (100+ DVDs)
• KACE has saved us on the postage required to send out those DVDs for every update (monthly) to all of our customers electronically

Incentivized

• Unified and standardized accounts with security policies assigned according to the group to which the user belongs.
• Smooth and easy migration

Incentivized