What users are saying about
4 Ratings
4 Ratings
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Score 7.4 out of 100
9 Ratings
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Score 6.8 out of 100

Feature Set Ratings

    Online Storefront

    KalioCommerce

    Feature Set Not Supported
    N/A
    8.2

    Kibo eCommerce

    82%
    Kibo eCommerce ranks higher in 9/9 features

    Product catalog & listings

    N/A
    0 Ratings
    8.1
    81%
    6 Ratings

    Product management

    N/A
    0 Ratings
    8.1
    81%
    6 Ratings

    Bulk product upload

    N/A
    0 Ratings
    7.5
    75%
    5 Ratings

    Branding

    N/A
    0 Ratings
    8.1
    81%
    6 Ratings

    Mobile storefront

    N/A
    0 Ratings
    8.3
    83%
    6 Ratings

    Product variations

    N/A
    0 Ratings
    8.5
    85%
    5 Ratings

    Website integration

    N/A
    0 Ratings
    7.9
    79%
    4 Ratings

    Visual customization

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    CMS

    N/A
    0 Ratings
    8.6
    86%
    4 Ratings

    Online Shopping Cart

    KalioCommerce

    Feature Set Not Supported
    N/A
    9.0

    Kibo eCommerce

    90%
    Kibo eCommerce ranks higher in 1/1 features

    Checkout user experience

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Online Payment System

    KalioCommerce

    Feature Set Not Supported
    N/A
    8.4

    Kibo eCommerce

    84%
    Kibo eCommerce ranks higher in 1/1 features

    eCommerce security

    N/A
    0 Ratings
    8.4
    84%
    6 Ratings

    eCommerce Marketing

    KalioCommerce

    Feature Set Not Supported
    N/A
    7.7

    Kibo eCommerce

    77%
    Kibo eCommerce ranks higher in 2/2 features

    Promotions & discounts

    N/A
    0 Ratings
    8.3
    83%
    6 Ratings

    SEO

    N/A
    0 Ratings
    7.0
    70%
    2 Ratings

    eCommerce Business Management

    KalioCommerce

    Feature Set Not Supported
    N/A
    7.6

    Kibo eCommerce

    76%
    Kibo eCommerce ranks higher in 5/5 features

    Multi-site management

    N/A
    0 Ratings
    8.1
    81%
    6 Ratings

    Order processing

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Inventory management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Shipping

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Custom functionality

    N/A
    0 Ratings
    3.0
    30%
    1 Rating

    Attribute Ratings

    • KalioCommerce is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.1

    KalioCommerce

    81%
    3 Ratings
    7.9

    Kibo eCommerce

    79%
    6 Ratings

    Likelihood to Renew

    9.3

    KalioCommerce

    93%
    3 Ratings

    Kibo eCommerce

    N/A
    0 Ratings

    Availability

    9.1

    KalioCommerce

    91%
    2 Ratings

    Kibo eCommerce

    N/A
    0 Ratings

    Support Rating

    KalioCommerce

    N/A
    0 Ratings
    1.0

    Kibo eCommerce

    10%
    2 Ratings

    Online Training

    6.0

    KalioCommerce

    60%
    1 Rating

    Kibo eCommerce

    N/A
    0 Ratings

    Implementation Rating

    KalioCommerce

    N/A
    0 Ratings
    1.0

    Kibo eCommerce

    10%
    2 Ratings

    Likelihood to Recommend

    KalioCommerce

    KalioCommerce is a good choice for mid market companies. IT support required would depend on your particular implementation, of course, but in our case our ecommerce team working with Kalio is able to deal with 95% of the work
    Read full review

    Kibo Software, Inc.

    The platform has flexibility at its core and we have made full use of that capability. Even if Kibo [eCommerce] hasn't been ready to provide features and functions we need, we have the opportunity to build them ourselves. The platform started as Mozu and while it was relatively well-developed for DTC, it lacked a lot of basic B2B functionality. As a result, when we were ready to move into that arena, we built a lot for ourselves (including a multi-level account system and a tool to manage it). Keep in mind, too, that Kibo eCommerce is part of a larger suite of tools. The company has purchased a mobile Point-of-Sale system, Baynote, Certona, Monetate, and an OMS. If you need a full-scale solution, they can offer a lot. As I mentioned previously, their support and documentation need shoring up. They're not terrible, but they hinder (rather than help) when it comes to fulfilling the platform's promise of letting the customers be self-service in building out their capabilities.
    Read full review

    Pros

    KalioCommerce

    • They make it easy to create pages for each product.
    • They have a variety of customization options to tailor to the needs of your website.
    • Changes can be made from one part of the site, to the entire site, with ease.
    Read full review

    Kibo Software, Inc.

    • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
    • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
    Read full review

    Cons

    KalioCommerce

    • Because Kalio has a growing client base, I find them a bit understaffed. The speed at which our company was growing, we needed to lean on them more, but they weren't always able to deliver because of the sheer volume of requests compared to their staff.
    • It's difficult to physically write code within the space they have provided. I find that I have to copy and paste the code into a different text editor to read it better.
    Read full review

    Kibo Software, Inc.

    • Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
    • Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
    • Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.
    Read full review

    Pricing Details

    KalioCommerce

    Starting Price

    Editions & Modules

    KalioCommerce editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Kibo eCommerce

      Starting Price

      Editions & Modules

      Kibo eCommerce editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        KalioCommerce

        KalioCommerce is not simply a software solution, it's an entire organization focused on helping our business grow and improve. They are an extension of my eCommerce team, and their insights and support help us move quicker in an ever changing field. That, in combination with a platform that has proven to be flexible, dependable and intuitive makes renewing a no-brainer.
        Read full review

        Kibo Software, Inc.

        No answers on this topic

        Support Rating

        KalioCommerce

        No answers on this topic

        Kibo Software, Inc.

        One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
        Read full review

        Implementation Rating

        KalioCommerce

        No answers on this topic

        Kibo Software, Inc.

        At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
        Read full review

        Alternatives Considered

        KalioCommerce

        Having used Magento and Joomla in the past to manage websites, the KalioCommerce platform allows access to much deeper levels of the platform to better customize it for our needs. In addition, the platform is much more robust, able to handle complex, huge product catalogs, and is more flexible in terms of integration with other tools and services.
        Read full review

        Kibo Software, Inc.

        We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements
        Read full review

        Return on Investment

        KalioCommerce

        • Increased employee efficiency
        • Better customer service.
        • Easier, hassle-free product management.
        Read full review

        Kibo Software, Inc.

        • Kibo has always delivered rapid & exceptional support to our organization
        • Kibo has been cost-competitive when considering other vendors
        • The platform continues to add value without requiring substantial additional investments
        Read full review

        Screenshots

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