KalioCommerce vs. Kibo eCommerce

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
KalioCommerce
Score 7.4 out of 10
Mid-Size Companies (51-1,000 employees)
KalioCommerce is an enterprise eCommerce platform that powers Internet Retailer Top 1000 B2C & B2B brands. According to the vendor, online retailers get the flexibility to build uniquely branded sites with sophisticated business needs, and transform ideas into revenue faster with the platform’s data-driven administration console and cloud architecture. Key customers include Discount Ramps, Hale Groves, AllHeart Medical Supplies, Touch of Class, Arthur Beren Shoes,…N/A
Kibo eCommerce
Score 7.5 out of 10
N/A
Kibo Software offers Kibo eCommerce (formerly Mozu), designed to support retailers with online offer creation and deployment, content publishing and landing pages, and many tools and widgets out of the box with a retail-oriented ecommerce solution. Mozu was acquired by Kibo Software from Volusion in October 2016.N/A
Pricing
KalioCommerceKibo eCommerce
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
KalioCommerceKibo eCommerce
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Features
KalioCommerceKibo eCommerce
Online Storefront
Comparison of Online Storefront features of Product A and Product B
KalioCommerce
-
Ratings
Kibo eCommerce
8.2
6 Ratings
7% above category average
Product catalog & listings00 Ratings8.36 Ratings
Product management00 Ratings8.26 Ratings
Bulk product upload00 Ratings7.65 Ratings
Branding00 Ratings8.26 Ratings
Mobile storefront00 Ratings8.56 Ratings
Product variations00 Ratings8.55 Ratings
Website integration00 Ratings8.04 Ratings
Visual customization00 Ratings8.16 Ratings
CMS00 Ratings8.74 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
KalioCommerce
-
Ratings
Kibo eCommerce
9.0
2 Ratings
17% above category average
Checkout user experience00 Ratings9.02 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
KalioCommerce
-
Ratings
Kibo eCommerce
8.4
6 Ratings
1% above category average
eCommerce security00 Ratings8.46 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
KalioCommerce
-
Ratings
Kibo eCommerce
7.7
6 Ratings
3% above category average
Promotions & discounts00 Ratings8.56 Ratings
SEO00 Ratings7.02 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
KalioCommerce
-
Ratings
Kibo eCommerce
7.6
6 Ratings
3% below category average
Multi-site management00 Ratings8.26 Ratings
Order processing00 Ratings9.02 Ratings
Inventory management00 Ratings9.01 Ratings
Shipping00 Ratings9.01 Ratings
Custom functionality00 Ratings3.01 Ratings
Best Alternatives
KalioCommerceKibo eCommerce
Small Businesses
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Score 8.9 out of 10
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Shopify Plus
Score 8.9 out of 10
Medium-sized Companies
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
Enterprises
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
IBM Digital Commerce
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Score 9.0 out of 10
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User Ratings
KalioCommerceKibo eCommerce
Likelihood to Recommend
8.1
(3 ratings)
7.9
(6 ratings)
Likelihood to Renew
9.3
(3 ratings)
-
(0 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
1.0
(1 ratings)
Online Training
6.0
(1 ratings)
-
(0 ratings)
Implementation Rating
-
(0 ratings)
1.0
(1 ratings)
User Testimonials
KalioCommerceKibo eCommerce
Likelihood to Recommend
KalioCommerce
KalioCommerce is a good choice for mid market companies. IT support required would depend on your particular implementation, of course, but in our case our ecommerce team working with Kalio is able to deal with 95% of the work
Read full review
Kibo Software, Inc.
The platform has flexibility at its core and we have made full use of that capability. Even if Kibo [eCommerce] hasn't been ready to provide features and functions we need, we have the opportunity to build them ourselves. The platform started as Mozu and while it was relatively well-developed for DTC, it lacked a lot of basic B2B functionality. As a result, when we were ready to move into that arena, we built a lot for ourselves (including a multi-level account system and a tool to manage it). Keep in mind, too, that Kibo eCommerce is part of a larger suite of tools. The company has purchased a mobile Point-of-Sale system, Baynote, Certona, Monetate, and an OMS. If you need a full-scale solution, they can offer a lot. As I mentioned previously, their support and documentation need shoring up. They're not terrible, but they hinder (rather than help) when it comes to fulfilling the platform's promise of letting the customers be self-service in building out their capabilities.
Read full review
Pros
KalioCommerce
  • They make it easy to create pages for each product.
  • They have a variety of customization options to tailor to the needs of your website.
  • Changes can be made from one part of the site, to the entire site, with ease.
Read full review
Kibo Software, Inc.
  • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
  • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
Read full review
Cons
KalioCommerce
  • Because Kalio has a growing client base, I find them a bit understaffed. The speed at which our company was growing, we needed to lean on them more, but they weren't always able to deliver because of the sheer volume of requests compared to their staff.
  • It's difficult to physically write code within the space they have provided. I find that I have to copy and paste the code into a different text editor to read it better.
Read full review
Kibo Software, Inc.
  • Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
  • Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
  • Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.
Read full review
Likelihood to Renew
KalioCommerce
KalioCommerce is not simply a software solution, it's an entire organization focused on helping our business grow and improve. They are an extension of my eCommerce team, and their insights and support help us move quicker in an ever changing field. That, in combination with a platform that has proven to be flexible, dependable and intuitive makes renewing a no-brainer.
Read full review
Kibo Software, Inc.
No answers on this topic
Support Rating
KalioCommerce
No answers on this topic
Kibo Software, Inc.
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
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Implementation Rating
KalioCommerce
No answers on this topic
Kibo Software, Inc.
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Read full review
Alternatives Considered
KalioCommerce
Having used Magento and Joomla in the past to manage websites, the KalioCommerce platform allows access to much deeper levels of the platform to better customize it for our needs. In addition, the platform is much more robust, able to handle complex, huge product catalogs, and is more flexible in terms of integration with other tools and services.
Read full review
Kibo Software, Inc.
We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements
Read full review
Return on Investment
KalioCommerce
  • Increased employee efficiency
  • Better customer service.
  • Easier, hassle-free product management.
Read full review
Kibo Software, Inc.
  • Kibo has always delivered rapid & exceptional support to our organization
  • Kibo has been cost-competitive when considering other vendors
  • The platform continues to add value without requiring substantial additional investments
Read full review
ScreenShots

Kibo eCommerce Screenshots

Screenshot of User Friendly Tooling:
Empower non-technical teams to manage the look & feel of the digital storefront with drag-&-drop functionality, preview environments, & intuitive content management tools.Screenshot of Mobile-First Architecture:
Deliver consistent online experiences with natively responsive sites on a single code base