What users are saying about
4 Ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Likelihood to Recommend

KalioCommerce

KalioCommerce is a good choice for mid market companies. IT support required would depend on your particular implementation, of course, but in our case our ecommerce team working with Kalio is able to deal with 95% of the work
Monique Trulson | TrustRadius Reviewer

Kibo eCommerce

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
Mickey Luongo | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

KalioCommerce
Kibo eCommerce
8.4
Product catalog & listings
KalioCommerce
Kibo eCommerce
8.0
Product management
KalioCommerce
Kibo eCommerce
7.0
Bulk product upload
KalioCommerce
Kibo eCommerce
9.0
Branding
KalioCommerce
Kibo eCommerce
9.0
Mobile storefront
KalioCommerce
Kibo eCommerce
9.0
Product variations
KalioCommerce
Kibo eCommerce
8.0
Website integration
KalioCommerce
Kibo eCommerce
9.0
Visual customization
KalioCommerce
Kibo eCommerce
9.0
CMS
KalioCommerce
Kibo eCommerce
8.0

Online Shopping Cart

KalioCommerce
Kibo eCommerce
9.0
Checkout user experience
KalioCommerce
Kibo eCommerce
9.0

Online Payment System

KalioCommerce
Kibo eCommerce
9.0
eCommerce security
KalioCommerce
Kibo eCommerce
9.0

eCommerce Marketing

KalioCommerce
Kibo eCommerce
7.0
Promotions & discounts
KalioCommerce
Kibo eCommerce
7.0
SEO
KalioCommerce
Kibo eCommerce
7.0

eCommerce Business Management

KalioCommerce
Kibo eCommerce
8.0
Multi-site management
KalioCommerce
Kibo eCommerce
10.0
Order processing
KalioCommerce
Kibo eCommerce
9.0
Inventory management
KalioCommerce
Kibo eCommerce
9.0
Shipping
KalioCommerce
Kibo eCommerce
9.0
Custom functionality
KalioCommerce
Kibo eCommerce
3.0

Pros

KalioCommerce

  • They make it easy to create pages for each product.
  • They have a variety of customization options to tailor to the needs of your website.
  • Changes can be made from one part of the site, to the entire site, with ease.
Devin Gray | TrustRadius Reviewer

Kibo eCommerce

  • Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
  • Native responsive design in the latest version is great.
  • Dynamic product categories is a big win.
Anonymous | TrustRadius Reviewer

Cons

KalioCommerce

  • Because Kalio has a growing client base, I find them a bit understaffed. The speed at which our company was growing, we needed to lean on them more, but they weren't always able to deliver because of the sheer volume of requests compared to their staff.
  • It's difficult to physically write code within the space they have provided. I find that I have to copy and paste the code into a different text editor to read it better.
Libu Chacko | TrustRadius Reviewer

Kibo eCommerce

  • Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
  • Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
  • The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
  • Mozu management doesn't care about clients.
  • Mozu is not SEO friendly. It does not follow SEO best practices.
  • The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
  • Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
  • Data migration for products is exceeding difficult. Order data can not be migrated at all.
Mickey Luongo | TrustRadius Reviewer

Likelihood to Renew

KalioCommerce

KalioCommerce 9.3
Based on 3 answers
KalioCommerce is not simply a software solution, it's an entire organization focused on helping our business grow and improve. They are an extension of my eCommerce team, and their insights and support help us move quicker in an ever changing field. That, in combination with a platform that has proven to be flexible, dependable and intuitive makes renewing a no-brainer.
Monique Trulson | TrustRadius Reviewer

Kibo eCommerce

No score
No answers yet
No answers on this topic

Support Rating

KalioCommerce

No score
No answers yet
No answers on this topic

Kibo eCommerce

Kibo eCommerce 1.0
Based on 1 answer
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Mickey Luongo | TrustRadius Reviewer

Implementation Rating

KalioCommerce

No score
No answers yet
No answers on this topic

Kibo eCommerce

Kibo eCommerce 1.0
Based on 1 answer
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Mickey Luongo | TrustRadius Reviewer

Alternatives Considered

KalioCommerce

Having used Magento and Joomla in the past to manage websites, the KalioCommerce platform allows access to much deeper levels of the platform to better customize it for our needs. In addition, the platform is much more robust, able to handle complex, huge product catalogs, and is more flexible in terms of integration with other tools and services.
Monique Trulson | TrustRadius Reviewer

Kibo eCommerce

Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements
Mickey Luongo | TrustRadius Reviewer

Return on Investment

KalioCommerce

  • Increased employee efficiency
  • Better customer service.
  • Easier, hassle-free product management.
Devin Gray | TrustRadius Reviewer

Kibo eCommerce

  • Supporting our eCommerce business for 11 years (first as MarketLive, now as Kibo).
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

KalioCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Kibo eCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

KalioCommerce
8.1
Kibo eCommerce
8.0

Likelihood to Renew

KalioCommerce
9.3
Kibo eCommerce

Reliability and Availability

KalioCommerce
9.1
Kibo eCommerce

Support Rating

KalioCommerce
Kibo eCommerce
1.0

Online Training

KalioCommerce
6.0
Kibo eCommerce

Implementation Rating

KalioCommerce
Kibo eCommerce
1.0

Add comparison