What users are saying about
16 Ratings
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Score 8.8 out of 100
3 Ratings
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Score 8 out of 100

Likelihood to Recommend

Kanban Tool

Kanban is well suited for a fast-paced working environment for larger teams who want continuous communication with users. Kanban is good for rapid development and daily meetings for updates and statuses. Kanban is less suited for smaller teams or groups who don't require collaboration and constant communication with involved users. Kanban is time-consuming and it takes additional effort outside of your regular work to maintain and manage the tool.
Anonymous | TrustRadius Reviewer

Replicon Polaris PSA

It is perfect for inputing time sheets, time offs and expenses. It is hosted on the cloud, so accessible from anywhere, and even from mobile. It should nonetheless do just that, as it is not suited to track the work that you are doing or details about it. It is completely useless in that case.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Kanban Tool
8.4
Replicon Polaris PSA
Task Management
Kanban Tool
9.0
Replicon Polaris PSA
Resource Management
Kanban Tool
8.7
Replicon Polaris PSA
Gantt Charts
Kanban Tool
8.6
Replicon Polaris PSA
Scheduling
Kanban Tool
8.3
Replicon Polaris PSA
Workflow Automation
Kanban Tool
5.7
Replicon Polaris PSA
Team Collaboration
Kanban Tool
8.1
Replicon Polaris PSA
Support for Agile Methodology
Kanban Tool
9.6
Replicon Polaris PSA
Support for Waterfall Methodology
Kanban Tool
9.3
Replicon Polaris PSA
Document Management
Kanban Tool
8.6
Replicon Polaris PSA
Email integration
Kanban Tool
7.9
Replicon Polaris PSA
Mobile Access
Kanban Tool
8.0
Replicon Polaris PSA
Timesheet Tracking
Kanban Tool
8.2
Replicon Polaris PSA
Change request and Case Management
Kanban Tool
8.9
Replicon Polaris PSA
Budget and Expense Management
Kanban Tool
8.2
Replicon Polaris PSA

Professional Services Automation

Kanban Tool
9.8
Replicon Polaris PSA
Quotes/estimates
Kanban Tool
10.0
Replicon Polaris PSA
Invoicing
Kanban Tool
10.0
Replicon Polaris PSA
Project & financial reporting
Kanban Tool
10.0
Replicon Polaris PSA
Integration with accounting software
Kanban Tool
9.0
Replicon Polaris PSA

Pros

Kanban Tool

  • It provides a good basic overview of where tasks are on a timeline (particularly helpful for a pull-based approach).
  • It provides a good collaborative space to have multiple folks commenting on multiple tasks.
  • It does a good job of managing very basic visual elements of an agile development cycle.
Chris Carpenter | TrustRadius Reviewer

Replicon Polaris PSA

  • Many of our staff members work on multiple projects. Replicon PSM is ideal for managers to track all staff hours just by running a simple report.
  • It's so easy use & maintain.
  • Support team is really impressive, seem to know their product.
  • Reporting is a breeze.
Rose Hill | TrustRadius Reviewer

Cons

Kanban Tool

  • Some of the boards we have could do with more than 22 card colors, although it is enough for most projects.
  • Really looking forward to the iOS application, which is said to be coming in 2015.
Anonymous | TrustRadius Reviewer

Replicon Polaris PSA

  • Though the technical support staff are always very nice, sometimes they don't seem to understand exactly what the issue is based on our explanation. There have been several times when I've ended up solving the issue on my own without their assistance, despite numerous emails and phone calls. Could be a language barrier issue, perhaps they could receive more training in how companies are actually using the software on a daily basis.
  • Employee time sheets have to be approved by project managers and supervisors prior to my final approval. However, when viewing the time sheets in list form, there is no way for me to tell whether a time sheet has been approved by everyone else. I have to manually open each one and hover over the approver link. It would be helpful if there was a column in the list showing which approvers still need to approve it.
  • There have been a few times when time sheets were accidentally deleted by approvers. In order to retrieve them, we've had to contact Replicon support and have a backup instance of the information created. It would be great if perhaps there was some sort of archive or recently deleted section that could be accessed right away without having to go through Replicon support, a folder or something that would hold on to recently deleted files for a few days or a week just in case they needed to be retrieved.
  • Some of our projects have more than one project manager. Replicon currently allows for co-managers to be assigned to a project, but this status does not seem to include that co-manager in the approval of time sheets and expenses. We have had to manually create an approval path to include that second manager. It would be nice if co-managers would automatically be included in those approval paths.
Meredith Buckley | TrustRadius Reviewer

Likelihood to Renew

Kanban Tool

Kanban Tool 9.1
Based on 2 answers
We are more likely than not to renew our use of Kanban. Even with its limits, it still is a good product that fulfills our needs.
Anonymous | TrustRadius Reviewer

Replicon Polaris PSA

No score
No answers yet
No answers on this topic

Usability

Kanban Tool

Kanban Tool 6.0
Based on 4 answers
Again, this is a strong tool for software teams using Agile that are distributed across multiple geographies. It can be good for co-located teams too, but there are better platforms on the market like JIRA that provide a more built-out story.
Chris Carpenter | TrustRadius Reviewer

Replicon Polaris PSA

No score
No answers yet
No answers on this topic

Support Rating

Kanban Tool

Kanban Tool 7.4
Based on 5 answers
This is the best tool I had a chance to work with- since I started to use it I saved a lot of time and I made my work go smoothly.
Anonymous | TrustRadius Reviewer

Replicon Polaris PSA

No score
No answers yet
No answers on this topic

Alternatives Considered

Kanban Tool

Kanban is superior to Scrum and AGILE because it can visually organize all your projects and data into one board. Kanban integrates with JIRA which digs deeper into the project data when it is needed. By integrating Kanban with JIRA, you don't need any other tool for project management that is effective for both the business and the development teams. Kanban is recommended for any user groups who wish to increase their efficiency to deliver products, transparency for all users and on-time productivity.
Anonymous | TrustRadius Reviewer

Replicon Polaris PSA

We used to track time on JIRA on the tickets. This was good enough for time tracking, but didn't integrate efficiently with accounting software, so accountants had to replicate manually the data from JIRA to their software in order to bill clients. Using Replicon made things much easier for them.
Anonymous | TrustRadius Reviewer

Return on Investment

Kanban Tool

  • We have been able to track projects much more efficiently
  • We have had less missed deadlines as we can see where a project is in the workflow
Care Bach Gerland | TrustRadius Reviewer

Replicon Polaris PSA

  • Improvement in tracking employee hours & time off.
  • Improvement in assigning employee to projects.
  • Improvement for the account managers to track what is happening to their projects.
Rose Hill | TrustRadius Reviewer

Screenshots

Pricing Details

Kanban Tool

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Replicon Polaris PSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Kanban Tool
8.9
Replicon Polaris PSA
8.0

Likelihood to Renew

Kanban Tool
9.1
Replicon Polaris PSA

Usability

Kanban Tool
6.0
Replicon Polaris PSA

Support Rating

Kanban Tool
7.4
Replicon Polaris PSA

Implementation Rating

Kanban Tool
8.2
Replicon Polaris PSA

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