Simple and straightforward
April 03, 2015

Simple and straightforward

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kanban Tool

Kanban Tool is used as a bug and task tracking system. We use several dashboards. Each dashboard is used for a project/software. In one way or the other the card is a placer for a bug or task to be carried out through the life cycle of the software. Kanban is used across the whole organization. It helps track bugs and tasks as needed.

Pros

  • Ability to add 'cards' which track bugs, tasks, etc.
  • User can change the look of the cards (colors). Can change priority, Who the card is assigned to, Card Type, and many other customizations.
  • User is able to add attachments and links to a card.
  • User is able to add comments and track card history.

Cons

  • Search functionality needs some improvement.
  • Would be nice: ability to send a notification to selected people when a card is created/opened.
  • Unable to sort cards - change their order visually.
  • More teams are able to input cards using this tool
  • Visual of bugs available in each slot
Kanban Tool is sufficient for tracking bugs.

Kanban Tool Feature Ratings

Project Management
8.0
Task Management
10
Resource Management
5
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
10
Team Collaboration
7
Support for Agile Methodology
9
Support for Waterfall Methodology
Not Rated
Document Management
Not Rated
Email integration
7
Mobile Access
Not Rated
Timesheet Tracking
Not Rated
Change request and Case Management
Not Rated
Budget and Expense Management
Not Rated
Professional Services Automation ()
Not Rated

Using Kanban Tool

13 - HR, QA, Dev, Customer Service, and Management.
  • Cards
  • Bugs
  • Customer Service Complaints
We are more likely than not to renew our use of Kanban. Even with its limits, it still is a good product that fulfills our needs.

Kanban Tool Support

Haven't directly worked with support but the couple of issues that I had were promptly responded to and functionality adjusted for our use.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I don't work directly with the product support. My comments, concerns, questions, etc. go through another person. But they are promptly responded to.

Using Kanban Tool

It's good but has room for growth!
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Adding a card
  • Adding a comment and sending a notification
  • Assigning the card to appropriate person
  • Assigning priority level to card
  • Attaching links and images to card
  • Search function

Comments

  • Laura D. Chancey | TrustRadius Reviewer
    Laura D. Chancey
    commented 9 years ago
    I pretty much agree with this review. Really like Kanban Tool. My team enjoy working with this. I can recommend this product to every team coordinator. Work is so much more efficient!

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