Kayako is a help desk and customer support platform that helps businesses automate workflows, improve agent productivity, and deliver personalized customer experiences across email, chat, and social media.
$79
per month
Zoho DataPrep
Score 10.0 out of 10
N/A
Zoho DataPrep is an ETL platform with advanced data preparation capabilities that help move, cleanse, transform and enrich data quality.
$0
per month for processing 20,000 rows per month
Pricing
Kayako
Zoho DataPrep
Editions & Modules
Kayako One
$79
per month
Enterprise
Contact Sales
Standard
$50
per month 3 users
Enterprise
Contact Sales
Starts from 100 Million scales to billions of rows per month & 10 users
Offerings
Pricing Offerings
Kayako
Zoho DataPrep
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
Optional
Additional Details
—
20% discount for annual pricing.
More Pricing Information
Community Pulse
Kayako
Zoho DataPrep
Features
Kayako
Zoho DataPrep
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Kayako
2.0
11 Ratings
122% below category average
Zoho DataPrep
-
Ratings
Organize and prioritize service tickets
1.011 Ratings
00 Ratings
Expert directory
1.05 Ratings
00 Ratings
Subscription-based notifications
1.08 Ratings
00 Ratings
ITSM collaboration and documentation
1.07 Ratings
00 Ratings
Ticket creation and submission
7.011 Ratings
00 Ratings
Ticket response
1.011 Ratings
00 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Kayako
1.0
9 Ratings
156% below category average
Zoho DataPrep
-
Ratings
External knowledge base
1.09 Ratings
00 Ratings
Internal knowledge base
1.08 Ratings
00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
When it works, It's without a doubt a great help desk solution. It is perfect for our usage, and have rolled it out company-wide. It's great if you have multiple departments. We have it set up so most items come through a single desk that then hands out tickets to their proper department. There may be cheaper options for smaller organizations but for one that is as service-driven as ours, we really think Kayako is a great fit.
Scenarios where it works well: 1. Preparing reports like CRM, Marketing, and sales for monthly reports. 2. Cleaning CSV files with inconsistent format 3. Removing of duplicates and finding error values 4. Enabling non-technical people to manage data preparation without coding. Scenarios where it is less appropriate: 1. Processing real time data and large scale data needs 2. Deep customization at code level 3. At advanced predictive modeling
Gives a very good report on an individual level of what is being done for a customer or corporate issue.
Easy to understand who has what, what the tickets are about, how long they have been opened and how many times the customer/employee have gone back and forth with each other.
Departments need a bit of work. Even though you can have multiple departments, the only changes that can be made are globally. If you want independent queues within the departments, you have to do a lot of work that can be very confusing.
Survey system is not up to speed. Kayako really needs to add Net Promoter Score into their system. Also, if a staff user removes their name from an incident ticket, it removes them from the survey so you really can't even get a good estimate of how well your staff is in the eyes of the customer.
Very difficult to implement when you already have a customer base. Setting them up in organizations is difficult. Also, the sign-up for new customers is quirky. If you send an email to Kayako, it will say you are not an authorized user, however, it will store your email address. If you try to send an email a second time, it will go through. This is one of many reasons why we decided to move from Kayako to Oracle Service Cloud.
We are grandfathered in on their old Software-assurance pricing and our continued use costs us only a few hundred dollars a year (excluding hosting expenses)
Our team's processes are now heavily ingrained in the system
We have not been shown a more compelling option that is more cost-effective while still offering all the features we've come to expect
I would rate Zoho DataPrep a 10/10 for its usability because I feel it is very easy and intuitive platform and even non-technical people can access it easily without coding knowledge. Also, its workflow builder is very straightforward, once we create any data pipeline then we can reuse it easily.
Three years in we are about as happy with Kayako as we could be. We've had several employee's leave and on-boarding new hires was easier than it has ever been as things are uniform and consistent across the entire application.
We were using Spiceworks for a few years before switching to Kayako but found that it wasn't as customizable or as user friendly for our customers. The SNMP scanning and inventory features with Spiceworks was nice but we needed more of a Help Desk that would allow us to scale our services to more companies.
Zoho DataPrep is much easier to use and quick to set up. It user interface is very user friendly, even people with no technical knowledge can use it easily to transform the data. It creates the repeatable workflows easily and more cost-effective for small to mid-size teams. We selected it because it aligns with our business needs and goals perfectly like fast, easy, and efficient for everyday use.
Tickets were definitely responded to faster once we implemented the audible alarm that would go off when new tickets came into the queue. This was possible because of the API.
Since the system was email based we could set our monitoring software up to generate tickets automatically via email for customers when it found something out of the ordinary.
