Keybe vs. Nutshell CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Keybe
Score 0.0 out of 10
Small Businesses (1-50 employees)
Keybe is an AI Ecosystem Platform that aims to boost sales-forces performance. It starts by integrating a brand’s conversational channels so teams can answer all chats into a single tab. It’s also possible to connect as many agents (users) as required simultaneously. This way, once a person gets in touch with a business, it's created automatically in KB:’s CRM. A specific feature that allows the user to control the whole customer journey without acquiring other software. Create…
$0
per month per user
Nutshell
Score 9.0 out of 10
N/A
Nutshell offers a CRM with contact management, calendar sync, click-to-call, and collaboration features.
$19
per month per user
Pricing
KeybeNutshell CRM
Editions & Modules
essential
$0
per month per user
Pro
$29.95
per month per user
Premium
$299
per month per user
Foundation
$19
per month per user
Growth
$32
per month per user
Pro
$49
per month per user
Business
$67
per month per user
Enterprise
$89
per month per user
Offerings
Pricing Offerings
KeybeNutshell
Free Trial
NoYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup Fee$299 one-time fee per installationNo setup fee
Additional DetailsYou can get an approximate monthly cost in our main page - prices.15% discount for annual pricing.
More Pricing Information
Community Pulse
KeybeNutshell CRM
Considered Both Products
Keybe

No answer on this topic

Nutshell
Chose Nutshell
Unsatisfactory team experience there, lack of customization, days without a response, no cross-team communication, generally poor experience and subpar customer service, also self-serve, lack of team effort. Change attributes to their program regularly. I would steer clear. …
Chose Nutshell
QuickBooks is great for accounting needs, but Nutshell is a better CRM. It's more customizable allowing us to ensure our sales process is smooth and the same each time a customer uses our services.
Chose Nutshell
We came from using Big Contacts, which was a simpler CRM program that we just simply outgrew. We entertained a few other CRM programs before deciding on Nutshell back in 2017. We did a demo with SalesForce and it was more advanced than what we needed. I honestly can't quite …
Chose Nutshell
When I first started with BCI, they were using ACT!. It was hard to navigate and there were a lot of spots for duplicate information that made it hard to know if you were in the right spot or not. Then if you had trouble, you would spend 3 hours on the phone with customer …
Chose Nutshell
My understanding is HubSpot CRM is cheap and strength is in marketing/blogs, etc. Nutshell CRM is easy to use and powerful tracking reports.
Chose Nutshell
Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled …
Chose Nutshell
We used Salesforce trial, but that was way too costly. We started using Nutshell CRM out of necessity, just to get organized and it seemed easy to use. We now use InfoFlo, simply because it is computer-based, unlimited installs, and a one-time cost.
Chose Nutshell
Nutshell is just as good as these others (for small-medium companies), is much easier to use, and offers more easy-to-use flexibility, and customization that would require an FT admin on these other tools.
Chose Nutshell
We transitioned from GoldMine to Nutshell about 4 years ago, and in fairness to GoldMine, we were using an older version of their software. It was installed locally and didn't have any remote accessibility, so doing anything from the road was a challenge, to say the least. We …
Chose Nutshell
We have used Dynamics CRM for many years. While the tool was indeed powerful, we found ourselves longing for something that has a lower "friction" to just getting things done.
Chose Nutshell
I did not select Nutshell CRM. My employer has that information, but as far as I feel, Nutshell has better uses than Zoho CRM and can be used just as effectively in B2B relations. We only use Nutshell for candidate data, so business contacts are not mixed.
Features
KeybeNutshell CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Keybe
-
Ratings
Nutshell CRM
9.1
Ratings
14% above category average
Customer data management / contact management00 Ratings8.70 Ratings
Workflow management00 Ratings10.00 Ratings
Territory management00 Ratings10.00 Ratings
Opportunity management00 Ratings10.00 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.00 Ratings
Contract management00 Ratings10.00 Ratings
Quote & order management00 Ratings9.30 Ratings
Interaction tracking00 Ratings7.00 Ratings
Channel / partner relationship management00 Ratings10.00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Keybe
-
Ratings
Nutshell CRM
10.0
Ratings
26% above category average
Case management00 Ratings10.00 Ratings
Call center management00 Ratings10.00 Ratings
Help desk management00 Ratings10.00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Keybe
-
Ratings
Nutshell CRM
8.3
Ratings
6% above category average
Lead management00 Ratings9.70 Ratings
Email marketing00 Ratings7.00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Keybe
-
Ratings
Nutshell CRM
9.9
Ratings
25% above category average
Task management00 Ratings9.60 Ratings
Billing and invoicing management00 Ratings10.00 Ratings
Reporting00 Ratings10.00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Keybe
-
Ratings
Nutshell CRM
10.0
Ratings
25% above category average
Forecasting00 Ratings10.00 Ratings
Pipeline visualization00 Ratings10.00 Ratings
Customizable reports00 Ratings10.00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Keybe
-
Ratings
Nutshell CRM
9.8
Ratings
24% above category average
Custom fields00 Ratings9.30 Ratings
Custom objects00 Ratings10.00 Ratings
Scripting environment00 Ratings10.00 Ratings
API for custom integration00 Ratings10.00 Ratings
Security
Comparison of Security features of Product A and Product B
Keybe
-
Ratings
Nutshell CRM
10.0
Ratings
17% above category average
Single sign-on capability00 Ratings10.00 Ratings
Role-based user permissions00 Ratings10.00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Keybe
-
Ratings
Nutshell CRM
9.5
Ratings
23% above category average
Social data00 Ratings9.00 Ratings
Social engagement00 Ratings10.00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Keybe
-
Ratings
Nutshell CRM
10.0
Ratings
28% above category average
Marketing automation00 Ratings10.00 Ratings
Compensation management00 Ratings10.00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Keybe
-
Ratings
Nutshell CRM
8.7
Ratings
12% above category average
Mobile access00 Ratings8.70 Ratings
Best Alternatives
KeybeNutshell CRM
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
LocaliQ
LocaliQ
Score 8.7 out of 10
Creatio
Creatio
Score 9.3 out of 10
Enterprises
LeadSquared
LeadSquared
Score 7.6 out of 10
Creatio
Creatio
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
KeybeNutshell CRM
Likelihood to Recommend
-
(0 ratings)
9.6
(0 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(0 ratings)
Usability
-
(0 ratings)
8.4
(0 ratings)
Support Rating
-
(0 ratings)
9.5
(0 ratings)
Implementation Rating
-
(0 ratings)
8.0
(0 ratings)
User Testimonials
KeybeNutshell CRM
Likelihood to Recommend
No answers on this topic
Nutshell is very customizable making it a good fit for smaller companies with out huge budgets for these services. I would think in a larger scale business, you would want a system that is specifically designed for the particular industry.
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Pros
No answers on this topic
  • Nutshell is great with reminders from calls, emails, meetings, and activities it helps you track all of the necessary every day must-do activities.
  • The best thing about Nutshell CRM is that multiple team members can refer to it whether they are in the office or on the road. Nutshell is great on a PC, Mac, or pretty much any mobile device.
  • One of the many things that I personally like about Nutshell is how user-friendly it is. Once you work with it for a day or two everything is super easy to manage.
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Cons
No answers on this topic
  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
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Likelihood to Renew
No answers on this topic
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
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Usability
No answers on this topic
Extremely easy to use and they help you throughout the process. I find it not challenging, an effective utility to help us prioritize and engage efficiently at a reasonable price point. We enjoy working with the team there and they're easy to access. I've already recommended it to two colleagues
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Support Rating
No answers on this topic
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
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Implementation Rating
No answers on this topic
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
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Alternatives Considered
No answers on this topic
I did not select Nutshell CRM. My employer has that information, but as far as I feel, Nutshell has better uses than Zoho CRM and can be used just as effectively in B2B relations. We only use Nutshell for candidate data, so business contacts are not mixed.
Read full review
Return on Investment
No answers on this topic
  • Tracking - Nutshell allows us to track how many leads or coming for our prospecting or inactive account calling efforts, it has been great for showing results to our management team
  • Organization - Nutshell gives us the opportunity to easily access account or contact history and make connections with the customers we interact with
Read full review
ScreenShots

Keybe Screenshots

Screenshot of Answer all your business’ chats from a single tab with KB: Chats.Screenshot of No more lost contacts. Start saving people's information automatically with KB: Contacts.Screenshot of Boost your sales-forces performance creating opportunities with KB: CRMScreenshot of Automate operative tasks and repetitive answers training your own no-code Artificial IntelligenceScreenshot of Keep and eye on your sales-forces performance with real time reports and make smart decisions based on data.

Nutshell Screenshots

Screenshot of Nutshell's dashboard, mobile app, and sales metrics.Screenshot of the interface to build custom pipelines.Screenshot of where to measure contact engagement with Nutshell Marketing emails, forms, website traffic, and landing pages.Screenshot of the interface to engage with website visitors and leads throughout the buying journey via multiple channels using Nutshell Engagement. Channels include SMS, AI webchat, WhatsApp, Facebook Messenger, and Instagram DMs.Screenshot of Quotes & Invoices, where users can create, send, and monitor custom quotes and invoices without leaving Nutshell.