What users are saying about
6 Ratings
6 Ratings
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Score 6 out of 101

Likelihood to Recommend

KeySurvey

It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
Zee Gimon profile photo

Feature Rating Comparison

Survey Format & Appearance

KeySurvey
8.8
Survey templates
KeySurvey
9.1
Themes
KeySurvey
8.2
Custom logo/branding
KeySurvey
9.1

Survey Content

KeySurvey
8.8
Changes to live survey
KeySurvey
8.2
Question design help
KeySurvey
9.1
Multiple question types
KeySurvey
9.1

Survey Logic

KeySurvey
9.1
Survey logic flexibility
KeySurvey
9.1

Survey Reporting & Analytics

KeySurvey
9.1
Response tracking
KeySurvey
9.1
Data export
KeySurvey
9.1
Standard reports
KeySurvey
9.1
Custom reports
KeySurvey
9.1
Analytics
KeySurvey
9.1

Survey Administration & Security

KeySurvey
8.6
Access controls
KeySurvey
9.1
Compliance
KeySurvey
8.2

Survey Distribution

KeySurvey
8.2
Respondent restrictions
KeySurvey
8.2

Pros

KeySurvey

  • One of the features we have heavily relied upon - being able to implement a complicated question logic into the survey to make it tailored for our clients. For example, if they have had paid online or at the event, they would get a set of questions that were related to their personal experience (instead of having to skip a bunch of questions)
  • We also used the multilingual support because we sometimes needed to do it in two languages and the data was collected in one place (instead of having two separate surveys and manually collecting the information after the survey is complete)
  • There are numerous question format options which were convenient for different reasons
  • We also used KeySurvey for our employee evaluation where the managers, team members, and employees could fill out the forms for the employee review process.
Zee Gimon profile photo

Cons

KeySurvey

  • I used the KeySurvey more than other team members, so for me it was easy, but I have been told by some teammates that it wasn't the easiest tool to understand at first (perhaps too many options?).
  • It can be pricey, but the features make up for that.
Zee Gimon profile photo

Likelihood to Renew

KeySurvey

KeySurvey 8.5
Based on 2 answers
This decision is out of my hands.
Nancy Melton profile photo

Support

KeySurvey

KeySurvey 9.1
Based on 1 answer
We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
Zee Gimon profile photo

Alternatives Considered

KeySurvey

In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
Zee Gimon profile photo

Return on Investment

KeySurvey

  • Improved process for internal services.
  • Better customer service
Nancy Melton profile photo

Pricing Details

KeySurvey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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