What users are saying about
6 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6 out of 100

Likelihood to Recommend

KeySurvey

It's a convenient tool for questionnaires, surveys, and other reasons when you need to get people's feedback. We really enjoyed using this instrument, even though it can be a bit overwhelming at times. Also, it might take some time to create a survey if you have complicated business logic implemented, but that would take some time using any kind of instruments.
Zee Gimon | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

KeySurvey
8.8
Survey templates
KeySurvey
9.1
Themes
KeySurvey
8.2
Custom logo/branding
KeySurvey
9.1

Survey Content

KeySurvey
8.8
Changes to live survey
KeySurvey
8.2
Question design help
KeySurvey
9.1
Multiple question types
KeySurvey
9.1

Survey Logic

KeySurvey
9.1
Survey logic flexibility
KeySurvey
9.1

Survey Reporting & Analytics

KeySurvey
9.1
Response tracking
KeySurvey
9.1
Data export
KeySurvey
9.1
Standard reports
KeySurvey
9.1
Custom reports
KeySurvey
9.1
Analytics
KeySurvey
9.1

Survey Administration & Security

KeySurvey
8.6
Access controls
KeySurvey
9.1
Compliance
KeySurvey
8.2

Survey Distribution

KeySurvey
8.2
Respondent restrictions
KeySurvey
8.2

Pros

KeySurvey

  • Ease of use for distributing email to large quantities of recepients.
  • Exporting data for data evaluation and manipulation.
  • Customizing the types of questions and response scoring.
Nancy Melton | TrustRadius Reviewer

Cons

KeySurvey

  • Based on our usage we didn't face issues using KeySurvey
Anonymous | TrustRadius Reviewer

Likelihood to Renew

KeySurvey

KeySurvey 8.5
Based on 2 answers
This decision is out of my hands.
Nancy Melton | TrustRadius Reviewer

Support Rating

KeySurvey

KeySurvey 9.1
Based on 1 answer
We have had several moments when we needed the support (mostly it was when we were working on creating business logic for the survey and sometimes things didn't work as we expected them to). The KeySurvey support team was very friendly and helpful via chat and in case they couldn't solve the issue right at that moment, they always came back to us with a solution to our issue
Zee Gimon | TrustRadius Reviewer

Alternatives Considered

KeySurvey

In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
Zee Gimon | TrustRadius Reviewer

Return on Investment

KeySurvey

  • Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.
  • Improved customer service based on clients feedback
  • The emails delivery report complimented our emails reports from other tools, so we used it for email db management!
Anonymous | TrustRadius Reviewer

Pricing Details

KeySurvey

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Add comparison