Simple, professional and reliable
February 28, 2014
Simple, professional and reliable
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction
We used Keysurvey to contact clients who submitted cases with our company to measure their level of satisfaction with the service provided and to gather inputs and suggestions for improvement. All surveys were created and managed by the Marketing department and the results were shared with the stakeholders and occasionaly across the organization.
- Easy to create a survey from scratch or edit an existing one.
- Great analysis of survey results
- Easy to use tool for emails delivery
- Fast delivery!
- Based on our usage we didn't face issues using KeySurvey
- Gathering client insights that they felt comforable writing about online after the service was delivered and they had time to evaluate it.
- Improved customer service based on clients feedback
- The emails delivery report complimented our emails reports from other tools, so we used it for email db management!