KeySurvey - Satisfied User
March 04, 2014

KeySurvey - Satisfied User

Nancy Melton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction

KeySurvey was used by various departments within TEKsystems. In my capacity it was used to gather feedback from our external and internal customers as well as internal and contract technicians. Our external customers provded feedback on their satisfaction with TEKsystems and their experience with project delivery. Internal customers provided feedback on the service provided for a specific department. Internal and contract technicians regarding their experience and satisfaction with their interaction with the project management team(s). We were very successful in gathering data required to improve process in project delivery and employee relations.
  • Ease of use for distributing email to large quantities of recepients.
  • Exporting data for data evaluation and manipulation.
  • Customizing the types of questions and response scoring.
  • The interface for customizing the visual layout could be easier to use.
  • Improved process for internal services.
  • Better customer service
This decision is out of my hands.
I frequently worked with large numbers of survey recipients and the features that allowed me to cut and paste large lists of email addresses and features for checking email accuracy was helpful in speeding up the process of distribution. Also being able to customize and store various email templates in the tool saved time for repeated surveys.