Perfect for enterprise companies
July 14, 2018
Perfect for enterprise companies
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with KeySurvey
We have used the WorldAPP's KeySurvey for various purposes:
- Getting feedback from our customers after an event to make sure they have enjoyed what we have prepared for them.
- Using KeySurvey to get our members to vote for the board of directors.
- Asking for general feedback about various issues.
- One of the features we have heavily relied upon - being able to implement a complicated question logic into the survey to make it tailored for our clients. For example, if they have had paid online or at the event, they would get a set of questions that were related to their personal experience (instead of having to skip a bunch of questions)
- We also used the multilingual support because we sometimes needed to do it in two languages and the data was collected in one place (instead of having two separate surveys and manually collecting the information after the survey is complete)
- There are numerous question format options which were convenient for different reasons
- We also used KeySurvey for our employee evaluation where the managers, team members, and employees could fill out the forms for the employee review process.
- I used the KeySurvey more than other team members, so for me it was easy, but I have been told by some teammates that it wasn't the easiest tool to understand at first (perhaps too many options?).
- It can be pricey, but the features make up for that.
- We used it for the voting process for the board of directors and it was the most convenient way to do it (especially since the report has a timestamp and it was important for us since there was a strict deadline).
- We could find out what our client liked or disliked during our meetings, events, or any other actions.
In terms of a business logic implementation, I think KeySurvey had the most extensive features. Granted, I haven't used a paid version of SurveyMonkey, but for our purposes, the customization KeySurvey offered us (implementing our corporate colors, fonts, and logos) was one of the best features and it looked professional. Also, the name "KeySurvey" kind of sounds better and more business-like for clients from enterprise companies.
KeySurvey Feature Ratings
KeySurvey Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |