Khoros CX Insights vs. SurveyLab
Khoros CX Insights vs. SurveyLab
Product | Rating | Most Used By | Product Summary | Starting Price |
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Khoros CX Insights | N/A | Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand. | N/A | |
SurveyLab | N/A | SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms. The product has been in the market for 10 years. The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides white-label opition and integrations with other tools, via API, which means a wide variety of… | N/A |
Khoros CX Insights | SurveyLab | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Khoros CX Insights | SurveyLab | |
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Top Pros |
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Top Cons |
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Survey Format & Appearance |
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Survey Content |
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Survey Logic |
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Survey Reporting & Analytics |
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Survey Administration & Security |
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Survey Distribution |
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Khoros CX Insights | SurveyLab | |
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Small Businesses | Sogolytics Score 9.0 out of 10 | Square 9 Softworks Score 9.8 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Square 9 Softworks Score 9.8 out of 10 |
Enterprises | Verint Voice of the Customer Score 9.5 out of 10 | Verint Voice of the Customer Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Khoros CX Insights | SurveyLab | |
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Likelihood to Recommend | 7.3 (1 ratings) | 9.1 (1 ratings) |
Khoros CX Insights | SurveyLab | |
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Likelihood to Recommend | Khoros (Formerly Spredfast + Lithium)
| 7 Points Ltd.
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Pros | Khoros (Formerly Spredfast + Lithium) No answers on this topic | 7 Points Ltd.
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Cons | Khoros (Formerly Spredfast + Lithium)
| 7 Points Ltd.
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Alternatives Considered | Khoros (Formerly Spredfast + Lithium)
| 7 Points Ltd. |
Return on Investment | Khoros (Formerly Spredfast + Lithium) No answers on this topic | 7 Points Ltd.
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ScreenShots | Khoros CX Insights Screenshots | SurveyLab Screenshots |