Khoros CX Insights vs. SurveyLab

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Khoros CX Insights
Score 8.6 out of 10
N/A
Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand.N/A
SurveyLab
Score 9.7 out of 10
N/A
SurveyLab is a professional survey tool that can be used in the multiple areas that include: Customer Experience Managerment, HR (incl. 360 Feedback), Market Research, online tests and forms. The product has been in the market for 10 years. The vendor says their distinguishing feature is providing dedicated customer support and on-demand development for clients. The system also provides white-label opition and integrations with other tools, via API, which means a wide variety of…N/A
Pricing
Khoros CX InsightsSurveyLab
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Khoros CX InsightsSurveyLab
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Khoros CX InsightsSurveyLab
Top Pros
Top Cons

No answers on this topic

Features
Khoros CX InsightsSurveyLab
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Khoros CX Insights
-
Ratings
SurveyLab
8.5
1 Ratings
9% above category average
Survey templates00 Ratings7.31 Ratings
Themes00 Ratings9.11 Ratings
Custom logo/branding00 Ratings9.11 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Khoros CX Insights
-
Ratings
SurveyLab
8.8
1 Ratings
2% above category average
Changes to live survey00 Ratings9.11 Ratings
Question design help00 Ratings8.21 Ratings
Multiple question types00 Ratings9.11 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Khoros CX Insights
-
Ratings
SurveyLab
9.1
1 Ratings
9% above category average
Survey logic flexibility00 Ratings9.11 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Khoros CX Insights
-
Ratings
SurveyLab
8.5
1 Ratings
3% above category average
Response tracking00 Ratings7.31 Ratings
Data export00 Ratings8.21 Ratings
Standard reports00 Ratings9.11 Ratings
Custom reports00 Ratings9.11 Ratings
Analytics00 Ratings9.11 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Khoros CX Insights
-
Ratings
SurveyLab
8.6
1 Ratings
2% above category average
Access controls00 Ratings8.21 Ratings
Compliance00 Ratings9.11 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Khoros CX Insights
-
Ratings
SurveyLab
9.1
1 Ratings
11% above category average
Vendor-offered crowdsourcing00 Ratings9.11 Ratings
Respondent restrictions00 Ratings9.11 Ratings
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User Ratings
Khoros CX InsightsSurveyLab
Likelihood to Recommend
7.3
(1 ratings)
9.1
(1 ratings)
User Testimonials
Khoros CX InsightsSurveyLab
Likelihood to Recommend
Khoros (Formerly Spredfast + Lithium)
There are many ways in which to see information and this is great, the issue is the quality of the information. We are lacking sources. Everything is biased to Twitter and this does not portray a reasonable amount of information to make decisions.
Read full review
7 Points Ltd.
MySurveyLab is best to use to measure satisfaction, both employee satisfaction and customer satisfaction.
Read full review
Pros
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
7 Points Ltd.
  • They have great support that always will help you.
  • MySurveyLab is very flexible. Some things can be done in several ways.
  • They have a very good analytics module with trends, dashboards and data segments. This can give you another view of your data.
  • Collectors add flexibility to surveys. You can collect surveys from a few different source at once
  • They have a mobile application that can collect responses offline(!)
Read full review
Cons
Khoros (Formerly Spredfast + Lithium)
  • Getting info from LinkedIn.
  • Getting info from web pages.
  • Getting info from newspapers and other articles.
  • Getting info from more platforms.
Read full review
7 Points Ltd.
  • Summary export in Excel could be nicer.
  • Tags in the left menu could be more intuitive.
Read full review
Alternatives Considered
Khoros (Formerly Spredfast + Lithium)
Khoros is missing to analyze more sources for information. Search bar is great.
Read full review
7 Points Ltd.
Read full review
Return on Investment
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
7 Points Ltd.
  • With MySurveyLab we were able to react immediately when customers were not happy, and this reduced churn a lot
Read full review
ScreenShots

Khoros CX Insights Screenshots

Screenshot of An omnichannel customer experienceScreenshot of CX InsightsScreenshot of Discovery Topbox AI

SurveyLab Screenshots

Screenshot of Dashboard ViewScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of