Khoros CX Insights vs. UserReplay

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Khoros CX Insights
Score 8.6 out of 10
N/A
Khoros CX Insights (formerly Topbox, acquired by Khoros January 2021) offers Enterprise Conversation Analytics software as a solution to aggregate conversational data from every customer interaction for deep analysis. The vendor states everywhere customers talk to or about a company, the solution is listening with AI-backed natural language processing to deliver a unified view of any customer’s experience with a brand.N/A
UserReplay
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
UserReplay, from UK-headquartered software company User Replay with offices in France and the US, offers a customer experience management tool dedicated to usability testing of websites, web forms, and web applications.N/A
Pricing
Khoros CX InsightsUserReplay
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Khoros CX InsightsUserReplay
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
Khoros CX InsightsUserReplay
Top Pros
Top Cons
Best Alternatives
Khoros CX InsightsUserReplay
Small Businesses
Sogolytics
Sogolytics
Score 8.8 out of 10
Smartlook
Smartlook
Score 8.4 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Siteimprove
Siteimprove
Score 8.7 out of 10
Enterprises
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
Contentsquare
Contentsquare
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Khoros CX InsightsUserReplay
Likelihood to Recommend
7.3
(1 ratings)
9.0
(1 ratings)
User Testimonials
Khoros CX InsightsUserReplay
Likelihood to Recommend
Khoros (Formerly Spredfast + Lithium)
There are many ways in which to see information and this is great, the issue is the quality of the information. We are lacking sources. Everything is biased to Twitter and this does not portray a reasonable amount of information to make decisions.
Read full review
UserReplay
Great for online businesses who are well established and want to refine their UX/site performance.
Read full review
Pros
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
UserReplay
  • Identifying an issue and quickly understanding what the financial impact is
  • Seeing how users use and interact with your site, by device
  • Reporting on custom events
  • Quickly finding a session and replaying it, to watch it back.
Read full review
Cons
Khoros (Formerly Spredfast + Lithium)
  • Getting info from LinkedIn.
  • Getting info from web pages.
  • Getting info from newspapers and other articles.
  • Getting info from more platforms.
Read full review
UserReplay
  • Having confidence in the reports/numbers it pulls
  • No function to email out weekly/monthly reports.
  • Insights are sometimes difficult to extract
Read full review
Alternatives Considered
Khoros (Formerly Spredfast + Lithium)
Khoros is missing to analyze more sources for information. Search bar is great.
Read full review
UserReplay
Very well, a similar but different system
Read full review
Return on Investment
Khoros (Formerly Spredfast + Lithium)
No answers on this topic
UserReplay
  • Confirmed our low basket abandonment
Read full review
ScreenShots

Khoros CX Insights Screenshots

Screenshot of An omnichannel customer experienceScreenshot of CX InsightsScreenshot of Discovery Topbox AI

UserReplay Screenshots

Screenshot of The real-time dashboard provides a single view where you can get instant visibility of alarming trends. In addition, UserReplay will send you email alerts when KPIs fall outside of their normal range.Screenshot of When conversion issues are discovered, the next question will be “what is the impact of this issue on our business?” UserReplay’s unique monetization analysis provides immediate insight into the real financial impact of issues and allows easy prioritization of resolutions.