TrustRadius
Volusion is an cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates and tools to customize look and appearance, and more.https://dudodiprj2sv7.cloudfront.net/product-logos/Vl/Rg/5AXFNKHKFHQ3.PNGVolusion LLCVolusion Scam2019-02-08T22:03:33.237ZVolusion is being used across the whole organization as our company website. The only way we accept orders is through our website. We utilize it for e-commerce as well as retail channels.,Volusion is a company with a great sales force.,NOT user-friendly. Reporting tools virtually non-existent. VERY manual—no shortcuts ever for editing things.
HORRIBLE customer service. Will wait on "Priority" Tech Support call line for an hour to talk to anyone. Completely UNHELPFUL/NOT KNOWLEDGEABLE tech support. ZERO accountability/transparency. We can't even get a hold of our "Designated Account Rep."
Ever changing coding issues. We'll fix a problem one day and it'll return the next for no rhyme or reason. Even their own "engineers" can't make changes to hard-coded pages—it's ridiculous.,1,The end result of having our website on Volusion has negatively impacted ROI dramatically. It's a constant time and money suck. And it has turned away countless potential conversions due to its issues/lack of transparency.,BigCommerce,QuickBooks Enterprise Solutions, Acctivate,$10 to $50 million,Both,12,6,Receiving & Processing Orders,N/A,By getting rid of it entirely.,1,Yes,Price
Positive Sales Experience with the Vendor,STEER CLEAR OF VOLUSION AND ITS SALESMEN & WOMEN WHO DON'T CARE ABOUT YOUR BUSINESS!,Yes,1,When they were trying to get us to sign up we had more contact with someone from the company than we have in the 3 years since signing up.Haley OwensI'd look elsewhere...2018-12-20T00:11:16.743ZVolusion is what we use for our web store. Being that we are an online retailer, that is a very significant function for our business. Bottom line - does it work for day-to-day business operations? Yes. Does it do it well with minimal errors? No, I'd say not. I'm personally not satisfied with Volusion. I think its features are limited and the reports that you can run aren't the most useful. We also experience total website failures, including gateway errors, painful slowdowns, and other errors. To their credit, Volusion always springs back into action in due time. But I've seen it take them four or five hours to fix errors where the site was moving so slowly it took customers 20+ minutes to check out. No way of knowing how much business that cost us. We've looked into moving platforms and the only reason we haven't is the grand nature of doing such a thing.,Customer service is pretty good.
Layout is intuitive.
Decent range of capabilities for small business.,The site slowing down on such a regular basis is devastating to an online retail company.
Easy to outgrow Volusion and its feature sets.
No ability to create item-by-item discounts for certain customers.
No ability to stop customers with tiered pricing from using coupon codes.
Lacking in analytical features.,2,Hard to say. I feel like it makes us money because we force it to. The aforementioned issues would be enough for me to move platforms if I had the power.,,$10 to $50 million,BothVerified UserVolusion - The Small Business Gold Mine2018-04-20T21:13:05.084ZVolusion is being used by everyone who is client facing across multiple departments. We integrate with various e-commerce platforms and assist our clients in using that e-commerce data to inform their email marketing. Thus anyone who works with one of our clients who is using Volusion becomes a Volusion user. My experience branches the client success manager side of things as well as the engineering side.,Friendly and informative user interface
Easy access to aggregate data and exports
Great for small businesses who need a few more tools than most basic e-commerce platforms offer,API calls use the previous call as a reference, even if you weren't the one we made the previous call. Can lead to data gaps, so you often have to set a manual date range to look back to make sure you aren't missing any data.
Not as customizable as most ecommerce platforms
Not as many integration options as most platforms,7,Volusion is an integral part of our client operations, without it several of our clients and users would not be generating the kind of retail sales they wanted.
Most of our use of Volusion is in partnership with a client, so its affect on our ROI is that our integration with it can generate client revenue for us as well.,Magento, Magento Community Edition, Shopify, Shopify Plus, NetSuite, NetSuite CRM+, 3dcart, Miva Merchant and Salesforce Commerce Cloud,Not available,BothMichael HueyReview Of Volusion From Both A Store Owner And Marketer's Experience2015-10-23T20:38:46.488ZMy wife and I own a few ecommerce stores on Volusion for our home decor business. I also have clients on the platform that range from electronics to high-end machinery. It is great for product database management, order management and even content management for basic uses. It also integrates with a variety of other third party platforms for marketing, fulfillment and other retail needs.,Templates are pre-built for a good end user experience. I've gone through the process of building custom sites as well as tweaking both free and paid templates that Volusion's design team provides.
Their support team didn't use to be as helpful, but in recent years have answered nearly all questions I've had. Their support section within the database provides detailed walkthrus as well.
Order processing is easy once you've been trained on the system. We got to a point where nearly the entire process was automated from initial purchase through shipping.,The user interface is relatively straight forward, but I've got more of a development/DB background. I think it could still stand to be made easier for clients that don't have a technical background.
Their developer community is really limited. Platforms like Shopify and Magento have extensive developer communities with a variety of companies to choose from. Volusion seems as though they haven't prioritized building this out.
A lot of my current and former clients complain about how the platform is limited from a customization standpoint. From personal experience I know that you can do just about whatever you want with it, but you have to pay a lot more than you might with more open platforms.,8,Increased product database efficiency. It's really easy to import and export products/categories. Has likely saved us hundreds of hours.
Integration with other platforms. Integrations with comparison shopping feeds, email auto-responder tools and fulfillment tools is quite easy. This saves us on the cost for custom integrations.
Because it is a hosted solution, Volusion takes care of all the PCI and other security compliancies. Not having to monitor this and update ourselves saves money and gives us piece of mind.,Shopify, Magento and BigcommerceRyan ForrestEasy to use and support that is out of this world!2015-10-21T15:18:18.028ZWe use Volusion to power our website, handle our sales, analyze our sales and calculate our earnings/ taxes. We use the interfaces with Amazon and PayPal. We are also presently using the SEO consulting service that Volusion offers and have had very good results with it.,24/7 support from people based in Austin, TX. The Volusion employees are very well trained and find solutions quickly. I cannot say enough good things about these employees.
The functionality is very broad and covers virtually anything we would want to offer our customers.
Their uptime is fabulous and they let us know when they are planning to do preventive maintenance.
It is very easy to add products, text and photos.,I would love to see a better interface with Amazon. It's awkward to use the Amazon template. I would love it if the information in Volusion could automatically populate the Amazon template.
I would like to see a Volusion capability that would make it fast to enter an order in Volusion at a trade show. At a recent trade show we used the PayPal app with the swipe triangle. (It required us to set up the product codes and descriptions into PayPal ahead of time.) Then later we had to enter each order into Volusion manually in order to synchronize our sales, tax and inventory. We should not have to do it twice. We do not care so much about getting all the address information, etc. People are in a hurry. It would be good enough to get their name, email address, select the product codes, let Volusion calculate the state sales tax and swipe their credit card or accept a check or cash. Done.
I would like to be able to grab photos that I've already posted on the website and reuse them for Instagram, Pinterest, etc. It is a time consuming process to find the original photo in my files.
You need to update the fields for SEO. There are limits to meta titles, meta descriptions, etc. The limits you show are too long, based on the SEO consultant that I am presently working with . Also, keywords are not used by Google anymore and you should indicate that to your clients.,10,Better customer service
Better understanding of where my sales are coming from
Ability to do customized analysis of inventory and sales,,3,3,Display producdts
Account for sales
Inteface with PayPal and Amazon,We have photo galleries.
We publish recipes.
We have links to YouTube videos on Volusion.,Links to Instagram.
Links to Facebook.
Better interface to Amazon.,10,Implemented in-house,No,Change management was minimal,Learning how to import files using FTP. That was three years ago. Now things are much smoother. I don't know if FTP is even used anymore overtly. It may be covered by a smoother user interface. If so, I am very grateful. I am not a computer geek.
Learning how to fill in all the information necessary to show a product to its full advantage.
Learning some basic HTML. It's not necessary. But it does help me edit articles, especially correct formatting errors such as font type or size.,10,Yes,10,Yes,Yes. When I was trying to understand how to change the position of one menu item on the vertical layout on the homepage, the customer service person went the extra mile in showing me how to manipulate the menu item. I know this doesn't sound exciting, but it really was a big problem for me and he had the expertise to move it immediately. There were several situations like this, where I had wracked my brains and the customer service person immediately knew what to do. Also, when I was just beginning to use Volusion, I had many "how do you do this" questions. Every single time, the customer service rep was considerate, patient, and clearly explained what to do. All the reps really "saved my bacon" and helped me de-stress. They were my lifeline during the first few months. I owe them a lot and try to pay it forward in life situations where I can be of help to others. Yes, I know I pay for the service, but their caliber is so high that I really need to go out of my way to say "Thank You.",Entering a new product.
Editing an existing page without having to know HTML.
SEO optimization.,Amazon integration could be better. Sometimes it breaks and can take weeks for Volusion to fix.,Yes,10Patrice Romzick
Unspecified
Volusion
30 Ratings
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