Skip to main content
TrustRadius
Volusion

Volusion

Overview

What is Volusion?

Volusion is a cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates, and tools to customize look and appearance.

Read more

Learn from top reviewers

Volusion Scam

Rating: 1 out of 10
February 8, 2019
IncentivizedVetted ReviewVerified User
Volusion is being used across the whole organization as our company website. The only way we accept orders is through our website. We utilize it for e-commerce as well as reta...
Continue reading
Haley Owens
Manager - Marketing
Marketing & Social Media Coordinator
Jon Hart Design
Volusion3 years of experience

Volusion - The Small Business Gold Mine

Rating: 7 out of 10
April 20, 2018
IncentivizedVetted ReviewVerified User
Volusion is being used by everyone who is client facing across multiple departments. We integrate with various e-commerce platforms and assist our clients in using that e-comm...
Continue reading
Michael Huey
Engineer - Engineering
Senior Support Engineer
Windsor Circle, Inc.
Volusion4 years of experience

Chat, great for the customer in a hurry

Rating: 6 out of 10
February 15, 2017
IncentivizedVetted ReviewVerified User
Our customer service team uses volusion live chat as a way to connect with our customers. It is another avenue that they can reach us if they are uncomfortable doing so by pho...
Continue reading
Michael Angel
Employee - Customer Service
Customer Service Representative
Online Tech Stores, LLC
Volusion3 years of experience

Review Of Volusion From Both A Store Owner And Marketer's Experience

Rating: 8 out of 10
October 23, 2015
IncentivizedVetted ReviewVerified User
My wife and I own a few ecommerce stores on Volusion for our home decor business. I also have clients on the platform that range from electronics to high-end machinery. It is ...
Continue reading
Ryan Forrest
C-Level Executive - Marketing
Founder & Chief Automation Architect
Fungi Marketing
Volusion8 years of experience

Easy to use and support that is out of this world!

Rating: 10 out of 10
October 21, 2015
IncentivizedVetted ReviewVerified User
We use Volusion to power our website, handle our sales, analyze our sales and calculate our earnings/ taxes. We use the interfaces with Amazon and PayPal. We are also presentl...
Continue reading
Patrice Romzick
C-Level Executive - Corporate
Owner
Springerle Joy, LLC
Volusion3 years of experience
Log in with LinkedIn to see content from your network
Return to navigation

Pricing

View all pricing

Personal

$29

Cloud
per month

Pro

$79

Cloud
per month

Startup

$179

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.volusion.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
Return to navigation

Product Demos

Mintbird vs Volusion - mintbird | mintbird reviews | mintbird demo | what is mintbird

YouTube

Introduction to the Volusion Platform

YouTube

First Impression Review of Volusion

YouTube

Volusion Pro V Demo - July 2015

YouTube

How to export Volusion orders to a CSV file and what fields does a Volusion CSV file contain

YouTube
Return to navigation

Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

3.6
Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

3.6
Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

4.1
Avg 8.4

eCommerce Marketing

Features related to marketing for eCommerce websites

2.6
Avg 7.6

eCommerce Business Management

Features related to business management and administration of eCommerce operations

2.9
Avg 7.9
Return to navigation

Product Details

What is Volusion?

Volusion is an cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates and tools to customize look and appearance, and more.

For $15 per month the Mini plan supports sale of 100 products, provides 1GB of bandwidth, with plenty of templates, mobile-accessibility, automatic tax rates, a Facebook store and social media integration. For $35 per month the Plus plan supports sale of 1000 products and 3GB of bandwidth, and adds a few extra features (abandoned cart reports, the ability to display ratings and reviews, etc.). At $75 monthly the Pro plan bumps up support for 10k products and 10GB of bandwidth, and provides API access with eBay and Amazon integration, a CRM, and engagement tools (Deal of the Day, a Customer Loyalty Plan, etc.). The Premium plan offers support for unlimited products and provides 35GB of bandwidth, and a dedicated account manager to help with setup and provide lifetime support. Volusion presents Mozu as an enterprise level solution.

Volusion Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Volusion Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of

Volusion Video

In this unboxing, TrustRadius walks through Volusion. An online storefront, e-commerce solution with added features like social media integrations, SEO tools, a simple CRM and more - this demo of Volusion goes feature by feature.

Volusion Integrations

Volusion Competitors

Volusion Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android
Supported CountriesUSA, Canada, UK, Australia, New Zealand
Supported LanguagesEnglish

Frequently Asked Questions

Volusion is a cloud-based ecommerce solution from the company of the same name in Austin, TX. It features an intuitive dashboard, built-in marketing and promos, SEO, templates, and tools to customize look and appearance.

Wix, BigCommerce, and Shopify are common alternatives for Volusion.

Reviewers rate Visual customization highest, with a score of 5.1.

The most common users of Volusion are from Small Businesses (1-50 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews From Top Reviewers

View all reviews
(1-5 of 20)

Volusion Scam

Rating: 1 out of 10
Incentivized
February 08, 2019
HO
Haley Owens
Marketing & Social Media Coordinator
Jon Hart Design (Consumer Goods, 51-200 employees)
Vetted Review
Verified User
Volusion
3 years of experience
View profile
Use Cases and Deployment Scope
Volusion is being used across the whole organization as our company website. The only way we accept orders is through our website. We utilize it for e-commerce as well as retail channels.
Pros
  • Volusion is a company with a great sales force.
Cons
  • NOT user-friendly. Reporting tools virtually non-existent. VERY manual—no shortcuts ever for editing things.
  • HORRIBLE customer service. Will wait on "Priority" Tech Support call line for an hour to talk to anyone. Completely UNHELPFUL/NOT KNOWLEDGEABLE tech support. ZERO accountability/transparency. We can't even get a hold of our "Designated Account Rep."
  • Ever changing coding issues. We'll fix a problem one day and it'll return the next for no rhyme or reason. Even their own "engineers" can't make changes to hard-coded pages—it's ridiculous.
Likelihood to Recommend
If I could score Volusion lower than a 1 I would. Since launching with them we've had more issues and frustration than ever. I wish we could go back in time and select anyone else but them for our website. We've funneled an insane amount of money into making this site suitable for our business needs (6x more than what was quoted to us initially) and our #1 customer complaint is how terrible our website is. There's no telling how many sales we've lost due to this. I would NEVER recommend Volusion to anyone.

Volusion - The Small Business Gold Mine

Rating: 7 out of 10
Incentivized
April 20, 2018
MH
Michael Huey
Senior Support Engineer
Windsor Circle, Inc. (Computer Software, 51-200 employees)
Vetted Review
Verified User
Volusion
4 years of experience
View profile
Use Cases and Deployment Scope
Volusion is being used by everyone who is client facing across multiple departments. We integrate with various e-commerce platforms and assist our clients in using that e-commerce data to inform their email marketing. Thus anyone who works with one of our clients who is using Volusion becomes a Volusion user. My experience branches the client success manager side of things as well as the engineering side.
Pros
  • Friendly and informative user interface
  • Easy access to aggregate data and exports
  • Great for small businesses who need a few more tools than most basic e-commerce platforms offer
Cons
  • API calls use the previous call as a reference, even if you weren't the one we made the previous call. Can lead to data gaps, so you often have to set a manual date range to look back to make sure you aren't missing any data.
  • Not as customizable as most ecommerce platforms
  • Not as many integration options as most platforms
Likelihood to Recommend
For a small business in need of a few more tools than basic platforms, Volusion is a good option. However, if you want infinitely customizable [tools] or to have multiple integrations extracting your orders and products data, then Volusion is quite limited. Additionally, if you lack in-house development teams, Volusion is a good product that is friendly for users who are not necessarily tech-savvy.

Chat, great for the customer in a hurry

Rating: 6 out of 10
Incentivized
February 15, 2017
MA
Michael Angel
Customer Service Representative
Online Tech Stores, LLC (Printing, 51-200 employees)
Vetted Review
Verified User
Volusion
3 years of experience
View profile
Use Cases and Deployment Scope
Our customer service team uses Volusion live chat as a way to connect with our customers. It is another avenue that they can reach us if they are uncomfortable doing so by phone or just need a quick question answered without the hassle.
Pros
  • Quick way for questions to be answered
  • Improves quality of online experience
  • Modern way for a customer to communicate
Cons
  • Saving chats for review or printing is not possible
  • Creating pre-made or canned responses is tedious and can only be done by an administrator
  • Limited number of users
Likelihood to Recommend
Volusion live chat is perfect if you are currently using a Volusion site and need the functionality of chat, it works seamlessly. However there are several scenarios where a user will have to contact an administrator for simple things which can reduce its effectiveness as a time saving tool.

Review Of Volusion From Both A Store Owner And Marketer's Experience

Rating: 8 out of 10
Incentivized
October 23, 2015
RF
Ryan Forrest
Founder & Chief Automation Architect
Fungi Marketing (Marketing and Advertising, 1-10 employees)
Vetted Review
Verified User
Volusion
8 years of experience
Use Cases and Deployment Scope
My wife and I own a few ecommerce stores on Volusion for our home decor business. I also have clients on the platform that range from electronics to high-end machinery. It is great for product database management, order management and even content management for basic uses. It also integrates with a variety of other third party platforms for marketing, fulfillment and other retail needs.
Pros
  • Templates are pre-built for a good end user experience. I've gone through the process of building custom sites as well as tweaking both free and paid templates that Volusion's design team provides.
  • Their support team didn't use to be as helpful, but in recent years have answered nearly all questions I've had. Their support section within the database provides detailed walkthrus as well.
  • Order processing is easy once you've been trained on the system. We got to a point where nearly the entire process was automated from initial purchase through shipping.
Cons
  • The user interface is relatively straight forward, but I've got more of a development/DB background. I think it could still stand to be made easier for clients that don't have a technical background.
  • Their developer community is really limited. Platforms like Shopify and Magento have extensive developer communities with a variety of companies to choose from. Volusion seems as though they haven't prioritized building this out.
  • A lot of my current and former clients complain about how the platform is limited from a customization standpoint. From personal experience I know that you can do just about whatever you want with it, but you have to pay a lot more than you might with more open platforms.
Likelihood to Recommend
Volusion is great for startups and companies with 50-1000 products that are relatively basic (apparel, electronics, commodities). Once you reach a certain threshold of custom product needs or volume, it becomes a lot more difficult to manage. To the same degree, if you only have a handful of products, it seems like WordPress with WooCommerce is an easier and less expensive solution.

Easy to use and support that is out of this world!

Rating: 10 out of 10
Incentivized
October 21, 2015
PR
Patrice Romzick
Owner
Springerle Joy, LLC (Retail, 1-10 employees)
Vetted Review
Verified User
Volusion
3 years of experience
Use Cases and Deployment Scope
We use Volusion to power our website, handle our sales, analyze our sales and calculate our earnings/ taxes. We use the interfaces with Amazon and PayPal. We are also presently using the SEO consulting service that Volusion offers and have had very good results with it.
Pros
  • 24/7 support from people based in Austin, TX. The Volusion employees are very well trained and find solutions quickly. I cannot say enough good things about these employees.
  • The functionality is very broad and covers virtually anything we would want to offer our customers.
  • Their uptime is fabulous and they let us know when they are planning to do preventive maintenance.
  • It is very easy to add products, text and photos.
Cons
  • I would love to see a better interface with Amazon. It's awkward to use the Amazon template. I would love it if the information in Volusion could automatically populate the Amazon template.
  • I would like to see a Volusion capability that would make it fast to enter an order in Volusion at a trade show. At a recent trade show we used the PayPal app with the swipe triangle. (It required us to set up the product codes and descriptions into PayPal ahead of time.) Then later we had to enter each order into Volusion manually in order to synchronize our sales, tax and inventory. We should not have to do it twice. We do not care so much about getting all the address information, etc. People are in a hurry. It would be good enough to get their name, email address, select the product codes, let Volusion calculate the state sales tax and swipe their credit card or accept a check or cash. Done.
  • I would like to be able to grab photos that I've already posted on the website and reuse them for Instagram, Pinterest, etc. It is a time consuming process to find the original photo in my files.
  • You need to update the fields for SEO. There are limits to meta titles, meta descriptions, etc. The limits you show are too long, based on the SEO consultant that I am presently working with . Also, keywords are not used by Google anymore and you should indicate that to your clients.
Likelihood to Recommend
I imagine if the company is very large, they should ask about scalability, ability to handle heavy traffic, etc. That is not an issue for my company, however.
Return to navigation