What users are saying about
10 Ratings
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Score 6.9 out of 100
123 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • Kibo eCommerce ranks higher in 1 feature set: Online Shopping Cart
  • Magento Open Source ranks higher in 4 feature sets: Online Storefront, Online Payment System, eCommerce Marketing, eCommerce Business Management

Online Storefront

8.2

Kibo eCommerce

82%
8.5

Magento Open Source

85%
Magento Open Source ranks higher in 6/9 features

Product catalog & listings

8.1
81%
6 Ratings
9.1
91%
26 Ratings

Product management

8.1
81%
6 Ratings
9.3
93%
26 Ratings

Bulk product upload

7.5
75%
5 Ratings
9.5
95%
24 Ratings

Branding

8.1
81%
6 Ratings
8.0
80%
24 Ratings

Mobile storefront

8.3
83%
6 Ratings
8.4
84%
26 Ratings

Product variations

8.5
85%
5 Ratings
8.7
87%
24 Ratings

Website integration

7.9
79%
4 Ratings
9.2
92%
23 Ratings

Visual customization

8.2
82%
6 Ratings
7.5
75%
25 Ratings

CMS

8.6
86%
4 Ratings
7.0
70%
24 Ratings

Online Shopping Cart

9.0

Kibo eCommerce

90%
6.2

Magento Open Source

62%
Kibo eCommerce ranks higher in 1/2 features

Checkout user experience

9.0
90%
2 Ratings
6.4
64%
26 Ratings

Abandoned cart recovery

N/A
0 Ratings
5.9
59%
21 Ratings

Online Payment System

8.4

Kibo eCommerce

84%
9.5

Magento Open Source

95%
Magento Open Source ranks higher in 1/1 features

eCommerce security

8.4
84%
6 Ratings
9.5
95%
24 Ratings

eCommerce Marketing

7.7

Kibo eCommerce

77%
8.2

Magento Open Source

82%
Magento Open Source ranks higher in 3/3 features

Promotions & discounts

8.4
84%
6 Ratings
8.5
85%
26 Ratings

SEO

7.0
70%
2 Ratings
8.6
86%
23 Ratings

Personalized recommendations

N/A
0 Ratings
7.6
76%
21 Ratings

eCommerce Business Management

7.6

Kibo eCommerce

76%
8.6

Magento Open Source

86%
Magento Open Source ranks higher in 3/5 features

Multi-site management

8.1
81%
6 Ratings
8.5
85%
23 Ratings

Order processing

9.0
90%
2 Ratings
8.6
86%
25 Ratings

Inventory management

9.0
90%
1 Rating
9.3
93%
23 Ratings

Shipping

9.0
90%
1 Rating
7.9
79%
22 Ratings

Custom functionality

3.0
30%
1 Rating
8.7
87%
24 Ratings

Attribute Ratings

  • Kibo eCommerce and Magento Open Source are tied in 1 area: Likelihood to Recommend

Likelihood to Recommend

7.9

Kibo eCommerce

79%
6 Ratings
7.9

Magento Open Source

79%
27 Ratings

Likelihood to Renew

Kibo eCommerce

N/A
0 Ratings
10.0

Magento Open Source

100%
1 Rating

Support Rating

1.0

Kibo eCommerce

10%
2 Ratings

Magento Open Source

N/A
0 Ratings

Implementation Rating

1.0

Kibo eCommerce

10%
2 Ratings

Magento Open Source

N/A
0 Ratings

Likelihood to Recommend

Kibo Software, Inc.

The platform has flexibility at its core and we have made full use of that capability. Even if Kibo [eCommerce] hasn't been ready to provide features and functions we need, we have the opportunity to build them ourselves. The platform started as Mozu and while it was relatively well-developed for DTC, it lacked a lot of basic B2B functionality. As a result, when we were ready to move into that arena, we built a lot for ourselves (including a multi-level account system and a tool to manage it). Keep in mind, too, that Kibo eCommerce is part of a larger suite of tools. The company has purchased a mobile Point-of-Sale system, Baynote, Certona, Monetate, and an OMS. If you need a full-scale solution, they can offer a lot. As I mentioned previously, their support and documentation need shoring up. They're not terrible, but they hinder (rather than help) when it comes to fulfilling the platform's promise of letting the customers be self-service in building out their capabilities.
Read full review

Adobe

It's well suited for large eCommerce stores as it requires much effort to set up and the development cost for setting it up is high. It's less appropriate to use Magento where you are looking for quick development and launch of the store. Also, it is required to have a developer or sometimes the entire tech team to manage an e-commerce store, so you may need to hire a few PHP developers.
Read full review

Pros

Kibo Software, Inc.

  • Mozu offers a flexible multi site setup where you can feed multiple sites from the same product and order database.
  • Mozu allows you to create as many attributes as you would like across customer, orders, and products. This flexibility can be really powerful.
Read full review

Adobe

  • Magento is perfect if our web design client likes a specific pre-made template and wants a fast solution.
  • Magento allows us to customize its open-source code to create additional features and functionality.
  • Magento saves small businesses time and money if they only need a simple solution.
Read full review

Cons

Kibo Software, Inc.

  • Prebuilt Integration - There is not currently a large number of preexisting integrations, but custom integrations are fairly quick
  • Time to Deploy - Don't get me wrong, We have deployed in the timeline we expected, but if you are trying to get something off the ground fast, Kibo might not be right for you. It is a robust platform that take some time to get up and running.
  • Complicated Shipping - if you have a complicated shipped process, you might want to look for a tool to help, Kibo does not have very robust out of the box shipping capabilities.
Read full review

Adobe

  • Not the simplest of solutions to use or maintain from an end-user perspective
  • Other platforms are better with regards to SEO in our experience
  • Fairly sluggish and slow compared to other platforms without the correct server specification and performance optimization work.
Read full review

Pricing Details

Kibo eCommerce

Starting Price

Editions & Modules

Kibo eCommerce editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Magento Open Source

    Starting Price

    Editions & Modules

    Magento Open Source editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Kibo Software, Inc.

      No answers on this topic

      Adobe

      It's the dominant force in the SMB open source market. With the continued support of eBay/PayPal, Magento will continue to evolve and should be a market leader for some time.
      Read full review

      Support Rating

      Kibo Software, Inc.

      One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
      Read full review

      Adobe

      No answers on this topic

      Implementation Rating

      Kibo Software, Inc.

      At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
      Read full review

      Adobe

      No answers on this topic

      Alternatives Considered

      Kibo Software, Inc.

      We had a custom, in-house ecommerce website before moving to Kibo. It was brittle, slow, and wasn't going to scale nearly well enough or fast enough to keep up with our requirements
      Read full review

      Adobe

      In looking at a different platform to migrate to from Magento 1, we looked primarily at Big Commerce, Shopify and Shopify Plus. Our host was very negative about Magento 2, but we determined after a couple years it was due to the fact it had even more complexity (and very different) than Magento 1. Shopify Plus was attractive, but the cost factor for two sites led us back to Magento 2.
      Read full review

      Return on Investment

      Kibo Software, Inc.

      • Kibo has always delivered rapid & exceptional support to our organization
      • Kibo has been cost-competitive when considering other vendors
      • The platform continues to add value without requiring substantial additional investments
      Read full review

      Adobe

      • Delays in development leads to missed timelines and opportunity loss.
      • High cost of development and maintenance may currently outweigh the growth.
      • Better handling of customer and order information makes for better customer service.
      • Excellent API has been a boon for integration with our ERP
      Read full review

      Screenshots

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