What users are saying about
3 Ratings
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Score 7.5 out of 100
115 Ratings
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Score 8 out of 100

Likelihood to Recommend

Kibo eCommerce

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.
Mickey Luongo | TrustRadius Reviewer

Magento Open Source

It's well suited for large eCommerce stores as it requires much effort to set up and the development cost for setting it up is high. It's less appropriate to use Magento where you are looking for quick development and launch of the store. Also, it is required to have a developer or sometimes the entire tech team to manage an e-commerce store, so you may need to hire a few PHP developers.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Kibo eCommerce
8.4
Magento Open Source
8.6
Product catalog & listings
Kibo eCommerce
8.0
Magento Open Source
9.1
Product management
Kibo eCommerce
7.0
Magento Open Source
9.2
Bulk product upload
Kibo eCommerce
9.0
Magento Open Source
9.3
Branding
Kibo eCommerce
9.0
Magento Open Source
8.2
Mobile storefront
Kibo eCommerce
9.0
Magento Open Source
8.5
Product variations
Kibo eCommerce
8.0
Magento Open Source
8.8
Website integration
Kibo eCommerce
9.0
Magento Open Source
9.3
Visual customization
Kibo eCommerce
9.0
Magento Open Source
7.8
CMS
Kibo eCommerce
8.0
Magento Open Source
7.3

Online Shopping Cart

Kibo eCommerce
9.0
Magento Open Source
6.8
Checkout user experience
Kibo eCommerce
9.0
Magento Open Source
6.9
Abandoned cart recovery
Kibo eCommerce
Magento Open Source
6.7

Online Payment System

Kibo eCommerce
9.0
Magento Open Source
9.5
eCommerce security
Kibo eCommerce
9.0
Magento Open Source
9.5

eCommerce Marketing

Kibo eCommerce
7.0
Magento Open Source
8.4
Promotions & discounts
Kibo eCommerce
7.0
Magento Open Source
8.5
SEO
Kibo eCommerce
7.0
Magento Open Source
8.8
Personalized recommendations
Kibo eCommerce
Magento Open Source
7.9

eCommerce Business Management

Kibo eCommerce
8.0
Magento Open Source
8.7
Multi-site management
Kibo eCommerce
10.0
Magento Open Source
8.6
Order processing
Kibo eCommerce
9.0
Magento Open Source
8.7
Inventory management
Kibo eCommerce
9.0
Magento Open Source
9.2
Shipping
Kibo eCommerce
9.0
Magento Open Source
8.3
Custom functionality
Kibo eCommerce
3.0
Magento Open Source
8.9

Pros

Kibo eCommerce

  • Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
  • Native responsive design in the latest version is great.
  • Dynamic product categories is a big win.
Anonymous | TrustRadius Reviewer

Magento Open Source

  • Magento is perfect if our web design client likes a specific pre-made template and wants a fast solution.
  • Magento allows us to customize its open-source code to create additional features and functionality.
  • Magento saves small businesses time and money if they only need a simple solution.
.Kim Murphy | TrustRadius Reviewer

Cons

Kibo eCommerce

  • Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
  • Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
  • The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
  • Mozu management doesn't care about clients.
  • Mozu is not SEO friendly. It does not follow SEO best practices.
  • The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
  • Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
  • Data migration for products is exceeding difficult. Order data can not be migrated at all.
Mickey Luongo | TrustRadius Reviewer

Magento Open Source

  • Not the simplest of solutions to use or maintain from an end-user perspective
  • Other platforms are better with regards to SEO in our experience
  • Fairly sluggish and slow compared to other platforms without the correct server specification and performance optimization work.
David Bryan | TrustRadius Reviewer

Likelihood to Renew

Kibo eCommerce

No score
No answers yet
No answers on this topic

Magento Open Source

Magento Open Source 10.0
Based on 1 answer
It's the dominant force in the SMB open source market. With the continued support of eBay/PayPal, Magento will continue to evolve and should be a market leader for some time.
Bret Williams | TrustRadius Reviewer

Support Rating

Kibo eCommerce

Kibo eCommerce 1.0
Based on 2 answers
One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.
Mickey Luongo | TrustRadius Reviewer

Magento Open Source

No score
No answers yet
No answers on this topic

Implementation Rating

Kibo eCommerce

Kibo eCommerce 1.0
Based on 2 answers
At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best
Mickey Luongo | TrustRadius Reviewer

Magento Open Source

No score
No answers yet
No answers on this topic

Alternatives Considered

Kibo eCommerce

Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements
Mickey Luongo | TrustRadius Reviewer

Magento Open Source

Because Magento Open Source has a big range of features and options that allows you to manage multiple stores with different locations and languages. Even multiple pricing and currencies also you can edit. Adding variable and simple products too much easy with Magento. We can also modify the source code of templates according to our requirements.
Umair Butt | TrustRadius Reviewer

Return on Investment

Kibo eCommerce

  • Supporting our eCommerce business for 11 years (first as MarketLive, now as Kibo).
Anonymous | TrustRadius Reviewer

Magento Open Source

  • Delays in development leads to missed timelines and opportunity loss.
  • High cost of development and maintenance may currently outweigh the growth.
  • Better handling of customer and order information makes for better customer service.
  • Excellent API has been a boon for integration with our ERP
Brendon Brown | TrustRadius Reviewer

Screenshots

Pricing Details

Kibo eCommerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Magento Open Source

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Kibo eCommerce
8.0
Magento Open Source
8.0

Likelihood to Renew

Kibo eCommerce
Magento Open Source
10.0

Support Rating

Kibo eCommerce
1.0
Magento Open Source

Implementation Rating

Kibo eCommerce
1.0
Magento Open Source

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