Kibo eCommerce vs Magento Open Source

Likelihood to Recommend

Mozu is currently not suited for use at any company, small or large. The bugs and lack of features and integrations make it too difficult to use.

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Mickey Luongo

Vice President

Total Home SupplyRetail, 1-10 employees

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It's well suited for large eCommerce stores as it requires much effort to set up and the development cost for setting it up is high. It's less appropriate to use Magento where you are looking for quick development and launch of the store. Also, it is required to have a developer or sometimes the entire tech team to manage an e-commerce store, so you may need to hire a few PHP developers.

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Verified User

Director in Information Technology

Computer Software Company, 11-50 employees

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Feature Rating Comparison

Kibo eCommerce

Magento Open Source

Product catalog & listings

Product management

Bulk product upload

Branding

Mobile storefront

Product variations

Website integration

Visual customization

CMS

Kibo eCommerce

Magento Open Source

Checkout user experience

Abandoned cart recovery

Kibo eCommerce

Magento Open Source

eCommerce security

Kibo eCommerce

Magento Open Source

Promotions & discounts

SEO

Personalized recommendations

Kibo eCommerce

Magento Open Source

Multi-site management

Order processing

Inventory management

Shipping

Custom functionality

Pros

Single admin tool for multiple sites is a huge plus. Eliminates much duplication of labor and a shared code base is also much simpler.
Native responsive design in the latest version is great.
Dynamic product categories is a big win.

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Verified User

Director in Marketing

Retail Company, 51-200 employees

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Magento is perfect if our web design client likes a specific pre-made template and wants a fast solution.
Magento allows us to customize its open-source code to create additional features and functionality.
Magento saves small businesses time and money if they only need a simple solution.

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.Kim Murphy

Owner

Designz23Internet, 1-10 employees

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Cons

Mozu is riddled with bugs. It feels like you are using beta software. Simple things just don't work. Mozu support has done a poor job of addressing these issues. We have had open bugs for over a year.
Mozu has a very limited number of integrations. Those tools that are integrated are done very poorly. When these issues have been brought to Mozu's attention they have ignored them.
The Mozu user interface for admin users is very poor. Even after a major redesign it is still not responsive. It is hard to see what you are doing due to poor font and color choices. Mozu is aware of these issues and refuses to fix them.
Mozu management doesn't care about clients.
Mozu is not SEO friendly. It does not follow SEO best practices.
The Mozu support team is not empowered to solve problems. 99% of support requests can not be resolved on the first call.
Mozu development is complicated and expensive. Developers will need training which Mozu charges for.
Data migration for products is exceeding difficult. Order data can not be migrated at all.

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Mickey Luongo

Vice President

Total Home SupplyRetail, 1-10 employees

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Not the simplest of solutions to use or maintain from an end-user perspective
Other platforms are better with regards to SEO in our experience
Fairly sluggish and slow compared to other platforms without the correct server specification and performance optimization work.

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David Bryan

Managing Director

Opace Ltd.Computer Software, 11-50 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Magento Open Source 10.0

Based on 1 answer

It's the dominant force in the SMB open source market. With the continued support of eBay/PayPal, Magento will continue to evolve and should be a market leader for some time.

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Bret Williams

E-Commerce Strategits

novusweb llcInternet, 1-10 employees

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Support Rating

Kibo eCommerce 1.0

Based on 2 answers

One positive note is that I have always been able to get someone on the phone in support whenever I have called, even at 1 AM. Getting someone on the phone is only half the battle though. In the first few months of using Mozu it often seemed that support didn’t know anymore about Mozu than we did. This has slowly started to change, but as a daily user you are likely to be on par with support in terms of knowing what to do when you encounter a problem. The support phone number is really most useful for having them put in a support ticket for you rather than typing it all out yourself and emailing it. It is very rare that the support reps are actually empowered to solve the problem at hand. Unless the issue you are having is user error, they will just take your information and pass it on the proper department. Your request or problem will then be ignored for months on end. Some day, it might actually get fixed but you are unlikely to be notified that this has happened. Most of these issues are assigned an internal ID that they use for tracking. Support is more than happy to pass this ID along, but it is useless. There is no way to actually see where the issue lies in the endless queue of similar issues.

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Mickey Luongo

Vice President

Total Home SupplyRetail, 1-10 employees

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No score

No answers yet

No answers on this topic

Implementation Rating

Kibo eCommerce 1.0

Based on 2 answers

At the time of our implementation Mozu did not have any processes or procedures set up around going live. We basically were forced to just wing it and hope for the best

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Mickey Luongo

Vice President

Total Home SupplyRetail, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Mozu has more robust product management tools than Volusion but is worse when it comes to order management. It is still missing simple features that any platform should have on day one. They have ignored requests for improvements

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Mickey Luongo

Vice President

Total Home SupplyRetail, 1-10 employees

View all 2 answers on this topic

Because Magento Open Source has a big range of features and options that allows you to manage multiple stores with different locations and languages. Even multiple pricing and currencies also you can edit. Adding variable and simple products too much easy with Magento. We can also modify the source code of templates according to our requirements.

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Umair Butt

Director

Butt IT SolutionsInformation Technology & Services, 1-10 employees

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Return on Investment

Supporting our eCommerce business for 11 years (first as MarketLive, now as Kibo).

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Verified User

Director in Marketing

Retail Company, 51-200 employees

View all 2 answers on this topic

Delays in development leads to missed timelines and opportunity loss.
High cost of development and maintenance may currently outweigh the growth.
Better handling of customer and order information makes for better customer service.
Excellent API has been a boon for integration with our ERP

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Brendon Brown

Business Software Manager / IT Consultant

Island City MediaRetail, 11-50 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Kibo eCommerce

Magento Open Source

Kibo eCommerce

Magento Open Source

Kibo eCommerce

Magento Open Source

Kibo eCommerce

Magento Open Source

Likelihood to Recommend

Kibo eCommerce

Magento Open Source

Feature Rating Comparison

Product catalog & listings

Product management

Bulk product upload

Branding

Mobile storefront

Product variations

Website integration

Visual customization

CMS

Checkout user experience

Abandoned cart recovery

eCommerce security

Promotions & discounts

SEO

Personalized recommendations

Multi-site management

Order processing

Inventory management

Shipping

Custom functionality

Pros

Kibo eCommerce

Magento Open Source

Cons

Kibo eCommerce

Magento Open Source

Likelihood to Renew

Kibo eCommerce

Magento Open Source

Support Rating

Kibo eCommerce

Magento Open Source

Implementation Rating

Kibo eCommerce

Magento Open Source

Alternatives Considered

Kibo eCommerce

Magento Open Source

Return on Investment

Kibo eCommerce

Magento Open Source

Screenshots

Kibo eCommerce

Magento Open Source

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

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