Kickserv vs. SiteCapture

We use KickServ for nearly every aspect of our operation and cannot think of a scenario when it is "inappropriate" or "less appropriate". It is the backbone of our operation and is used for everything from data gathering to estimates to invoices to payments and accounts receivables to reports to tracking to storage of photos and past invoices. Better searching abilities would be good instead of having to create tags for things we don't know we are going to need later.

Incentivized

Any scenario where you are managing off-site work tasks, especially if those work tasks involve virtual verification and media.

Incentivized

• Organization - keeps everything organized nicely and has several different filters that you can use to view only the information you need.
• Simple website - this was important because you want it to load quickly when you are in the office and on the road.
• Database - keeps track of the things that you enter. This is nice when trying to get information on a product or a price when requested by the customer.

Incentivized

• Creating products that are highly configurable for the user.
• Creating API integrations.
• Understanding and adapting to mobile user needs.

Incentivized

• Some of the reports are difficult for us to extract the data that we want. Sometimes I will get duplicated data, so I have to dump the files into Excel to make sure I've extracted any duplicates.
• Never was able to log in to the Android App, so I just gave up and kept using the mobile browser based option.

Incentivized

• Industry/market specification.
• Expansion and scale.
• Look and design.

Incentivized

It's perfect for our company. We rely on it. Tech support is great. We're very happy.

Incentivized

It is intuitive enough, but there is some training that will be necessary because of a perceived redundancy within their workflow. It can be hard to distinguish which stage a customer is in (thus what the most important thing to be working on, if you are in sales, for instance) without some training.

Incentivized

Very good technical help. The team is well-versed in their product and what to look for, particularly when interacting with other software platforms. You nearly always get a live person when you call, and if you don't, they will return your call promptly. This is another factor in my client's decision to move forward with their solution.

Incentivized

Easier to use than Salesforce. More robust than Zoho. More functionality that is easier to learn than both.

Incentivized

• For companies in construction, worksite management, or piece-work or punch-list management needs who are currently running disparate, disconnected systems. Kickserv is among the best at getting them up to speed and running in an all-digital platform... fast.

Incentivized

• Reduced our labor spend due to integration and automation.
• Reduced subcontracting burdens due to advanced mobile features (i.e., eliminated the need for homework, uploading, and transcription after job completion).

Incentivized