Klaus vs. Verint Workforce Management
Klaus vs. Verint Workforce Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Klaus | N/A | High-growth companies can use Klaus to improve their customer support quality. Improved CSAT & efficiency metrics after the first month of usage. Impactful coaching sessions and 1-1s based on performance metrics and conversation examples. Actionable metrics to track quality and identify issues as they arise. 90% time saved compared to doing reviews manually using spreadsheets. Built by support folks for support folks, Klaus offers a 360°… | $0 Up to 10 conversation reviews per week | |
Verint Workforce Management | N/A | Verint Workforce Management™ is a cloud contact center application that uses automation to simplify forecasting and scheduling staff and bots. The solution scales to accommodate a varying number of employees, channels, schedule types, and request automation to meet the needs of mid-sized to enterprise organizations. Verint aims to help its customers achieve: Lower costs by eliminating overstaffing and unnecessary overtime Reduced attrition rates and increased… | N/A |
Klaus | Verint Workforce Management | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Both plans include: Connect to your customer support software Create sophisticated filters to find conversations for review Set and track goals for the number of reviews Email notifications and reports Roles for different review setups (peer review, review by a manager, etc.) A fancy dashboard and data exports Customizable rating categories with weighting Slack integration for delivering reviews | Verint offers a named user pricing model with SaaS and on-premise delivery methods. | ||||||||||||||
More Pricing Information |
Klaus | Verint Workforce Management | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | When I Work Score 8.9 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Paypro Workforce Management Score 9.5 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Calabrio Teleopti WFM Score 7.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Klaus | Verint Workforce Management | |
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Likelihood to Recommend | - (0 ratings) | 8.9 (88 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (11 ratings) |
Usability | - (0 ratings) | 6.8 (6 ratings) |
Support Rating | - (0 ratings) | 7.3 (4 ratings) |
In-Person Training | - (0 ratings) | 6.4 (1 ratings) |
Online Training | - (0 ratings) | 6.4 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (4 ratings) |
Klaus | Verint Workforce Management | |
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Likelihood to Recommend | Klaus No answers on this topic | Verint |
Pros | Klaus No answers on this topic | Verint |
Cons | Klaus No answers on this topic | Verint |
Likelihood to Renew | Klaus No answers on this topic | Verint |
Usability | Klaus No answers on this topic | Verint |
Support Rating | Klaus No answers on this topic | Verint |
In-Person Training | Klaus No answers on this topic | Verint |
Online Training | Klaus No answers on this topic | Verint |
Implementation Rating | Klaus No answers on this topic | Verint |
Alternatives Considered | Klaus No answers on this topic | Verint |
Return on Investment | Klaus No answers on this topic | Verint |
ScreenShots | Klaus Screenshots | Verint Workforce Management Screenshots |