TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Klue

    Score7.3 out of 10
    N/AKlue is a competitive intelligence software designed to help marketing and enablement teams collect, curate, and deliver intel to enterprise sales teams to close more deals. Track Competitors Klue tracks relevant news and data and combines it with internal sources. Deeper competitive intelligence can provide an edge against top rivals and growing threats. Centralize Competitive Content Update sales battlecards collaborate and deliver consumable competitive…N/A

    Resolver

    Score9 out of 10
    N/ACrisp is a Social Media Safety and crisis monitoring firm, boasting technology that is trusted by some of the world’s largest, most well-known brands to provide fast, precise detection of critical issues and crises. Crisp is a Kroll company since the May 2022 acquisition.N/A
    Pricing
    KlueResolver
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    KlueResolver
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Features
    KlueResolver
    SEO
    Comparison of SEO features of Klue and Resolver
    Feature
    Klue
    9.0
    1 Ratings
    8% above category average
    Resolver
    -
    Ratings
    Competitive analysis9.01 Ratings00 Ratings
    Market Research
    Comparison of Market Research features of Klue and Resolver
    Feature
    Klue
    10.0
    1 Ratings
    12% above category average
    Resolver
    -
    Ratings
    Competitor Research10.01 Ratings00 Ratings
    Competitor alerts10.01 Ratings00 Ratings
    Market Insights and Reports10.01 Ratings00 Ratings
    Best Alternatives
    KlueResolver
    Small Businesses
    Similarweb
    Score9.2 out of 10
    No answers on this topic
    Medium-sized Companies
    Similarweb
    Score9.2 out of 10
    No answers on this topic
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    KlueResolver
    Likelihood to Recommend
    7.0
    (3 ratings)
    10.0
    (1 ratings)
    Usability
    6.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    KlueResolver
    Likelihood to Recommend
    Klue
    I dont know how useful it is for a bdr. I think it is more suited for an AE postion where you need indepth information instead of quick on the run information to book someone in the phone. I think it is better for case building to have that amount of information
    Incentivized
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    Kroll
    At $95 per month for unlimited seats, it's the cheapest solution for both support and marketing/sales teams if you need multiple seats. At the same time, everything works so smoothly and efficiently that you'd never believe it is such a cheap tool. Small teams could leverage their Free plan or the Pro tier, however, to get access to advanced features like chatbots or CRM integrations you'd need to get the unlimited package. Magic Browsing is another top feature that allows support teams to see what the client is doing on the website and guide him through the needed steps to troubleshoot any issues
    Incentivized
    Read full review
    Pros
    Klue
    • Gathering publicly available intelligence - news, blogs, reports, etc.
    • Organizing intel into customized, meaningful buckets by the competitor.
    • Creating useful battle cards for sales.
    • Capturing news and info as you come across it online.
    Read full review
    Kroll
    • Intuitive chatbot functionality
    • Unlimited number of live agents at one fixed price
    • Real-time assistance with cobrowsing feature
    • A decent number of integrations with popular tools
    Incentivized
    Read full review
    Cons
    Klue
    • Interactivity and continued relevance after creation of battlecards
    Incentivized
    Read full review
    Kroll
    • Number of native integrations could be bigger
    • Additional features for improving conversions like popup banners or guided tours to allow clients to combine multiple tools into one (like Intercom does)
    Incentivized
    Read full review
    Usability
    Klue
    It is a bit overwhelming to have that amount of information in the same place. And sometimes it can be a bit tricky to find the relevant information you need at the time you need it. It is nice to have that level of information but it kind of useless if you dont know where it is.
    Incentivized
    Read full review
    Kroll
    No answers on this topic
    Alternatives Considered
    Klue
    Klue seems much easier to use, and also had a better engagement experience during our trial period. They're insanely customer focused.
    Read full review
    Kroll
    Crisp has fewer auxiliary features that Intercom (popup builder and guided tours is something that comes to mind), however [I feel it] has MUCH better pricing tiers. It does 95% of things Intercom can do at 5% of the price. Both Drift and Freshworks provide similar solutions which are more expensive, but also have technical issues, which resulted in poorer performance of our website
    Incentivized
    Read full review
    Return on Investment
    Klue
    • Positive in terms of alignment around product messaging
    Incentivized
    Read full review
    Kroll
    • Radically increased conversion rates due to proactive chat bots
    • Increased customer satisfaction due to stellar support (built in screen share saves a ton of time for troubleshooting, unlimited number of agents helps to improve response times etc)
    • Saved hours of time of support team
    Incentivized
    Read full review
    ScreenShots