Knexus Platform vs. Zendesk Suite
Knexus Platform vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Knexus Platform | Enterprise companies (1,001+ employees) | Knexus is an AI decision making engine that delivers hyper-relevant content experiences to customers in owned digital channels plus colleagues in sales & account management, at scale & speed. It matches content (marketing, social & product) with customer data, delivering best content in real time to help customers make decisions. According to the vendor, Knexus increases conversion, loyalty and sales. Knexus works together with brands like AXA, BlackRock, BNY Mellon, GSK, Hilton Hotels, Office… | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | Optional | Optional | ||||||||||||||
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Knexus Platform | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Knexus Platform | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Knexus Platform | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Knexus Platform | Zendesk Suite | |
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Likelihood to Recommend | Knexus Group Limited No answers on this topic | Zendesk |
Pros | Knexus Group Limited No answers on this topic | Zendesk |
Cons | Knexus Group Limited No answers on this topic | Zendesk |
Likelihood to Renew | Knexus Group Limited No answers on this topic | Zendesk |
Usability | Knexus Group Limited No answers on this topic | Zendesk |
Reliability and Availability | Knexus Group Limited No answers on this topic | Zendesk |
Performance | Knexus Group Limited No answers on this topic | Zendesk |
Support Rating | Knexus Group Limited No answers on this topic | Zendesk |
Online Training | Knexus Group Limited No answers on this topic | Zendesk |
Implementation Rating | Knexus Group Limited No answers on this topic | Zendesk |
Alternatives Considered | Knexus Group Limited No answers on this topic | Zendesk |
Return on Investment | Knexus Group Limited No answers on this topic | Zendesk |
ScreenShots | Knexus Platform Screenshots | Zendesk Suite Screenshots |