TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Lang.ai

    Score8.5 out of 10
    N/ALang.ai is a text analysis tool used to make customer support agents more efficient, offering tools like better categorized support interactions for automating manual agent tasks like routing, triage, and prioritization, with the goal of cutting average time to ticket resolution.N/A

    Stratifyd

    Score8.2 out of 10
    N/AStratifyd enables companies to capture customer sentiment for every interaction and turn it into actionable business intelligence within an executive-level dashboard. The vendor says companies worldwide use Stratifyd to improve customer experiences, increase customer acquisition and retention, build better products, and drive revenue. Stratifyd is an AI platform that predicts human intent by analyzing structured and unstructured data from…N/A
    Pricing
    Lang.aiStratifyd
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Lang.aiStratifyd
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Best Alternatives
    Lang.aiStratifyd
    Small Businesses
    No answers on this topic
    MindTouch
    Score7 out of 10
    Medium-sized Companies
    No answers on this topic
    Sogolytics
    Score9 out of 10
    Enterprises
    No answers on this topic
    Medallia
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Lang.aiStratifyd
    Likelihood to Recommend
    8.5
    (2 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Lang.aiStratifyd
    Likelihood to Recommend
    Lang.ai
    I've been using Lang.ai in my business for a few months now and it's been great. It's especially useful in scenarios where I need to quickly process large amounts of data, such as customer surveys or sales reports. It can handle text, numbers and images really well. For more complex tasks like natural language processing, Lang.ai is also a great choice.
    Incentivized
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    Stratifyd, Inc.
    Organizing the data sets is easy and logical. Slicing and dicing of data functionality can be easily performed and is intuitive. Possibility to perform multiple analysis with a single dataset. Data can be easily adjusted even for a non-technical person. Easy navigation. Adjusting of datasets is very intuitive and quickly.
    Incentivized
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    Pros
    Lang.ai
    • Great auto-tagging
    • Improved tagging structure and system
    • Efficient notes and organisation
    Incentivized
    Read full review
    Stratifyd, Inc.
    • Topic generation
    • Customizing process flows
    • Slice & dice data
    Incentivized
    Read full review
    Cons
    Lang.ai
    • More customization options when creating my own chatbot
    • Better integration with other platforms like Slack
    • The natural language processing accuracy could be improved to provide more accurate results in certain contexts.
    Incentivized
    Read full review
    Stratifyd, Inc.
    • User interface
    • Text analytics
    • Segmentation setup
    Incentivized
    Read full review
    Alternatives Considered
    Lang.ai
    I recently compared Lang.ai with Glassbox, GetFeedback, and Watson Studio by IBM. I found that Lang.ai is the most comprehensive AI-based platform for automated customer feedback analysis. It has features like natural language processing, sentiment analysis, and emotion detection which are not available on the other platforms. Furthermore, Lang.ai's user interface is intuitive and easy to use, making it my top choice for automated customer feedback analysis.
    Incentivized
    Read full review
    Stratifyd, Inc.
    No answers on this topic
    Return on Investment
    Lang.ai
    • More time for customer service
    • Addresses issues to prevent they occur again
    • Identify priority of escalations
    Incentivized
    Read full review
    Stratifyd, Inc.
    • Multiple analysis
    • Slice & dice of data
    • Customizing data models
    Incentivized
    Read full review
    ScreenShots

    Stratifyd Screenshots

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