LeadDesk vs. NICE CXone
LeadDesk vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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LeadDesk | N/A | LeadDesk is a cloud contact center from the company of the same name in Helsinki, boasting customisable campaigns, queues, reports and operations. For outside sales, LeadDesk comes with eight different dialer modes, including auto and predictive dialers. For customer service agents, LeadDesk’s omnichannel customer service software collects all the customer's history to a clear, conversation-driven view. | $89 per month per license | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
LeadDesk | NICE CXone | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
LeadDesk | NICE CXone | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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LeadDesk | NICE CXone | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
LeadDesk | NICE CXone | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (24 ratings) |
Usability | - (0 ratings) | 8.3 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | - (0 ratings) | 7.8 (5 ratings) |
In-Person Training | - (0 ratings) | 3.0 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
LeadDesk | NICE CXone | |
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Likelihood to Recommend | LeadDesk No answers on this topic | NICE Systems |
Pros | LeadDesk No answers on this topic | NICE Systems |
Cons | LeadDesk No answers on this topic | NICE Systems |
Likelihood to Renew | LeadDesk No answers on this topic | NICE Systems |
Usability | LeadDesk No answers on this topic | NICE Systems |
Reliability and Availability | LeadDesk No answers on this topic | NICE Systems |
Performance | LeadDesk No answers on this topic | NICE Systems |
Support Rating | LeadDesk No answers on this topic | NICE Systems |
In-Person Training | LeadDesk No answers on this topic | NICE Systems |
Online Training | LeadDesk No answers on this topic | NICE Systems |
Implementation Rating | LeadDesk No answers on this topic | NICE Systems |
Alternatives Considered | LeadDesk No answers on this topic | NICE Systems |
Scalability | LeadDesk No answers on this topic | NICE Systems |
Return on Investment | LeadDesk No answers on this topic | NICE Systems |
ScreenShots | NICE CXone Screenshots |