LEX Reception vs. Ruby Virtual Receptionist Services

LEX Reception is certainly best suited as an answering service for law firms. LEX Reception would be particularly useful for firms that have limited staff and need a solution without hiring an employee or for other firms that need overflow call answering or after-hours call answering. If the firm needs personal assistant/call-out features LEX Reception may be less appropriate.

Incentivized

Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit.

Incentivized

• Only serves law firms - specialized service.
• Portal allows you to make our own changes to call-handling instructions.
• Can schedule appointments and take consultation payments over the phone.

Incentivized

• Call-out request "personal assistant services."
• Ruby Receptionist app.

Incentivized

• Missing functionality - clients cannot send pictures via text through the mobile app.
• Does not have the ability to serve as a Personal Assistant - cannot send call-out requests.

Incentivized

• Clarity in billing.
• Shortened hold times.
• Less transfer time from call to receptionist (between English and Spanish).
• Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.

Incentivized

LEX Reception is more specialized (for law firms), has better-trained receptionists, and has a better price point.

Incentivized

We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc.

Incentivized

• Improved efficiency.
• Has given us a lot of time back to work instead of being on the phone.
• Reduced cost from our previous answering service.

Incentivized

• Increased efficiency.
• NEGATIVE ROI.

Incentivized