What users are saying about
12 Ratings
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Score 6.9 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Norada Solve360

If you're working with a lot of clients and are working in one field Norada is perfect. I found it difficult to configure it to work precisely as I want to for a multi-field company that offers two very different products whose sales teams should never meet, yet know about each other.
Mārtiņš Pakulis | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
Norada Solve360
7.8
Customer data management / contact management
LexisNexis InterAction
8.0
Norada Solve360
9.0
Workflow management
LexisNexis InterAction
3.0
Norada Solve360
7.0
Territory management
LexisNexis InterAction
3.0
Norada Solve360
8.0
Opportunity management
LexisNexis InterAction
5.0
Norada Solve360
6.0
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
Norada Solve360
8.0
Interaction tracking
LexisNexis InterAction
3.0
Norada Solve360
10.0
Channel / partner relationship management
LexisNexis InterAction
6.0
Norada Solve360
8.0
Contract management
LexisNexis InterAction
Norada Solve360
9.0
Quote & order management
LexisNexis InterAction
Norada Solve360
5.0

Customer Service & Support

LexisNexis InterAction
8.7
Norada Solve360
8.7
Case management
LexisNexis InterAction
8.0
Norada Solve360
7.0
Call center management
LexisNexis InterAction
9.0
Norada Solve360
10.0
Help desk management
LexisNexis InterAction
9.0
Norada Solve360
9.0

Marketing Automation

LexisNexis InterAction
8.0
Norada Solve360
6.0
Lead management
LexisNexis InterAction
7.0
Norada Solve360
7.0
Email marketing
LexisNexis InterAction
9.0
Norada Solve360
5.0

CRM Project Management

LexisNexis InterAction
4.7
Norada Solve360
7.5
Task management
LexisNexis InterAction
5.0
Norada Solve360
8.0
Billing and invoicing management
LexisNexis InterAction
4.0
Norada Solve360
7.0
Reporting
LexisNexis InterAction
5.0
Norada Solve360

CRM Reporting & Analytics

LexisNexis InterAction
4.3
Norada Solve360
9.0
Forecasting
LexisNexis InterAction
4.0
Norada Solve360
9.0
Pipeline visualization
LexisNexis InterAction
4.0
Norada Solve360
10.0
Customizable reports
LexisNexis InterAction
5.0
Norada Solve360
8.0

Customization

LexisNexis InterAction
4.3
Norada Solve360
9.5
Custom fields
LexisNexis InterAction
4.0
Norada Solve360
10.0
Custom objects
LexisNexis InterAction
4.0
Norada Solve360
10.0
Scripting environment
LexisNexis InterAction
4.0
Norada Solve360
8.0
API for custom integration
LexisNexis InterAction
5.0
Norada Solve360
10.0

Security

LexisNexis InterAction
8.0
Norada Solve360
10.0
Single sign-on capability
LexisNexis InterAction
8.0
Norada Solve360
10.0
Role-based user permissions
LexisNexis InterAction
8.0
Norada Solve360
10.0

Social CRM

LexisNexis InterAction
4.5
Norada Solve360
8.0
Social data
LexisNexis InterAction
4.0
Norada Solve360
8.0
Social engagement
LexisNexis InterAction
5.0
Norada Solve360
8.0

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
Norada Solve360
Marketing automation
LexisNexis InterAction
5.0
Norada Solve360
Compensation management
LexisNexis InterAction
5.0
Norada Solve360

Platform

LexisNexis InterAction
5.0
Norada Solve360
Mobile access
LexisNexis InterAction
5.0
Norada Solve360

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Norada Solve360

  • Contact database.
  • Integrated communications and communication history across projects.
  • Task lists and objectives.
Mārtiņš Pakulis | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Norada Solve360

  • More advanced filters for tasks.
  • More advanced project organization elements.
Mārtiņš Pakulis | TrustRadius Reviewer

Support Rating

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Norada Solve360

Norada Solve360 9.0
Based on 1 answer
I have received fast answers to any questions I have ever had. The support staff knows how to work with less tech-literate people and is patient enough to explain. Even if my issue was not solvable the support staff gave me another way to get the job done.
Mārtiņš Pakulis | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Norada Solve360

  • Easy to keep track of client needs.
  • Easy to work in a team with the same client base.
  • Easy to organize work.
Mārtiņš Pakulis | TrustRadius Reviewer

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Norada Solve360

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
Norada Solve360
7.0

Support Rating

LexisNexis InterAction
Norada Solve360
9.0

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