What users are saying about
12 Ratings
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Score 6.9 out of 100
2 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

RedHorse CRM

RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
Randy Tucker | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
RedHorse CRM
9.1
Customer data management / contact management
LexisNexis InterAction
8.0
RedHorse CRM
9.1
Workflow management
LexisNexis InterAction
3.0
RedHorse CRM
9.1
Territory management
LexisNexis InterAction
3.0
RedHorse CRM
9.1
Opportunity management
LexisNexis InterAction
5.0
RedHorse CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
RedHorse CRM
9.1
Interaction tracking
LexisNexis InterAction
3.0
RedHorse CRM
9.1
Channel / partner relationship management
LexisNexis InterAction
6.0
RedHorse CRM
Contract management
LexisNexis InterAction
RedHorse CRM
9.1
Quote & order management
LexisNexis InterAction
RedHorse CRM
9.1

Customer Service & Support

LexisNexis InterAction
8.7
RedHorse CRM
8.2
Case management
LexisNexis InterAction
8.0
RedHorse CRM
9.1
Call center management
LexisNexis InterAction
9.0
RedHorse CRM
6.4
Help desk management
LexisNexis InterAction
9.0
RedHorse CRM
9.1

Marketing Automation

LexisNexis InterAction
8.0
RedHorse CRM
8.6
Lead management
LexisNexis InterAction
7.0
RedHorse CRM
8.2
Email marketing
LexisNexis InterAction
9.0
RedHorse CRM
9.1

CRM Project Management

LexisNexis InterAction
4.7
RedHorse CRM
9.1
Task management
LexisNexis InterAction
5.0
RedHorse CRM
9.1
Billing and invoicing management
LexisNexis InterAction
4.0
RedHorse CRM
9.1
Reporting
LexisNexis InterAction
5.0
RedHorse CRM
9.1

CRM Reporting & Analytics

LexisNexis InterAction
4.3
RedHorse CRM
7.3
Forecasting
LexisNexis InterAction
4.0
RedHorse CRM
8.2
Pipeline visualization
LexisNexis InterAction
4.0
RedHorse CRM
4.5
Customizable reports
LexisNexis InterAction
5.0
RedHorse CRM
9.1

Customization

LexisNexis InterAction
4.3
RedHorse CRM
8.6
Custom fields
LexisNexis InterAction
4.0
RedHorse CRM
9.1
Custom objects
LexisNexis InterAction
4.0
RedHorse CRM
9.1
Scripting environment
LexisNexis InterAction
4.0
RedHorse CRM
9.1
API for custom integration
LexisNexis InterAction
5.0
RedHorse CRM
7.3

Security

LexisNexis InterAction
8.0
RedHorse CRM
9.1
Single sign-on capability
LexisNexis InterAction
8.0
RedHorse CRM
Role-based user permissions
LexisNexis InterAction
8.0
RedHorse CRM
9.1

Social CRM

LexisNexis InterAction
4.5
RedHorse CRM
6.4
Social data
LexisNexis InterAction
4.0
RedHorse CRM
6.4
Social engagement
LexisNexis InterAction
5.0
RedHorse CRM
6.4

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
RedHorse CRM
6.8
Marketing automation
LexisNexis InterAction
5.0
RedHorse CRM
9.1
Compensation management
LexisNexis InterAction
5.0
RedHorse CRM
4.5

Platform

LexisNexis InterAction
5.0
RedHorse CRM
7.3
Mobile access
LexisNexis InterAction
5.0
RedHorse CRM
7.3

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

RedHorse CRM

  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
Randy Tucker | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

RedHorse CRM

  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
Randy Tucker | TrustRadius Reviewer

Alternatives Considered

LexisNexis InterAction

No answers on this topic

RedHorse CRM

As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.
Randy Tucker | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

RedHorse CRM

  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
Randy Tucker | TrustRadius Reviewer

Screenshots

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LexisNexis InterAction Editions & Modules

Additional Pricing Details

RedHorse CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$895*

* per 5 users

RedHorse CRM Editions & Modules

Edition
RedHorse CRM Complete Edition$441
RedHorse CRM Essential Edition$291
RedHorse CRM Core Edition$91
RedHorse Mobile$101
  1. Per Seat per Month
Additional Pricing Details
Each edition is available as a perpetual license.

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
RedHorse CRM
9.1

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