What users are saying about
1 Ratings
12 Ratings
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Score 6.9 out of 100
1 Ratings
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Score 7 out of 100

Likelihood to Recommend

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Womply

It is best suited if you want to try and achieve more reviews of your business. It is also good if you do not want to take time responding to reviews. By the same token, it is less appropriate when auto-response is turned on. If there is a negative review, it is better to address it in person, as there may be a specific customer service issue that a computer response is not going to understand.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

LexisNexis InterAction
5.1
Womply
Customer data management / contact management
LexisNexis InterAction
8.0
Womply
Workflow management
LexisNexis InterAction
3.0
Womply
Territory management
LexisNexis InterAction
3.0
Womply
Opportunity management
LexisNexis InterAction
5.0
Womply
Integration with email client (e.g., Outlook or Gmail)
LexisNexis InterAction
8.0
Womply
Interaction tracking
LexisNexis InterAction
3.0
Womply
Channel / partner relationship management
LexisNexis InterAction
6.0
Womply

Customer Service & Support

LexisNexis InterAction
8.7
Womply
Case management
LexisNexis InterAction
8.0
Womply
Call center management
LexisNexis InterAction
9.0
Womply
Help desk management
LexisNexis InterAction
9.0
Womply

Marketing Automation

LexisNexis InterAction
8.0
Womply
Lead management
LexisNexis InterAction
7.0
Womply
Email marketing
LexisNexis InterAction
9.0
Womply

CRM Project Management

LexisNexis InterAction
4.7
Womply
Task management
LexisNexis InterAction
5.0
Womply
Billing and invoicing management
LexisNexis InterAction
4.0
Womply
Reporting
LexisNexis InterAction
5.0
Womply

CRM Reporting & Analytics

LexisNexis InterAction
4.3
Womply
Forecasting
LexisNexis InterAction
4.0
Womply
Pipeline visualization
LexisNexis InterAction
4.0
Womply
Customizable reports
LexisNexis InterAction
5.0
Womply

Customization

LexisNexis InterAction
4.3
Womply
Custom fields
LexisNexis InterAction
4.0
Womply
Custom objects
LexisNexis InterAction
4.0
Womply
Scripting environment
LexisNexis InterAction
4.0
Womply
API for custom integration
LexisNexis InterAction
5.0
Womply

Security

LexisNexis InterAction
8.0
Womply
Single sign-on capability
LexisNexis InterAction
8.0
Womply
Role-based user permissions
LexisNexis InterAction
8.0
Womply

Social CRM

LexisNexis InterAction
4.5
Womply
Social data
LexisNexis InterAction
4.0
Womply
Social engagement
LexisNexis InterAction
5.0
Womply

Integrations with 3rd-party Software

LexisNexis InterAction
5.0
Womply
9.0
Marketing automation
LexisNexis InterAction
5.0
Womply
9.0
Compensation management
LexisNexis InterAction
5.0
Womply

Platform

LexisNexis InterAction
5.0
Womply
Mobile access
LexisNexis InterAction
5.0
Womply

Pros

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Womply

  • Invites credit card users to leave a review.
  • Alerts me when a review has been made.
  • It can also provide an automated response on the rated website.
Anonymous | TrustRadius Reviewer

Cons

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Womply

  • The automated responses to ratings are a too mechanical in response.
  • There is not a lot of direct follow up with me as a user.
  • It would be helpful if a person at Womply would put together a monthly review and opportunities that we might be missing out on.
Anonymous | TrustRadius Reviewer

Return on Investment

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Womply

  • There are no hard numbers but we do average 3-4 reviews per week when it used to be 1 or 2 a month.
  • More ratings, especially positive, helps reflect on our business model and are good for us to see how we are really doing with customers.
Anonymous | TrustRadius Reviewer

Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Womply

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

LexisNexis InterAction
6.0
Womply
7.0

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