Likelihood to Recommend I think for mainstream ecommerce, the sites are super quick to spin up, easy to use, and fit the bill for most asks. The challenge can be when you need something more customized. I think they have the ability to basically do anything you need but they don't necessarily have the bandwidth to get it all done when you need it.
Read full review It is my absolute recommendation for anyone at a multi-location, brick-and-mortar business that is consumer-focused. I haven't demoed any other tools that could come close to meeting the needs that I would have either at my previous agency role for clients or currently at my client-side job. However, not all companies that have a footprint/distribution in multiple areas are suited; I had a brewery client with a presence in multiple states (their products were in stores and salespeople were staffed in the area), but given MomentFeed's basis in listing data around physical locations, there wasn't a real way that the product could have accommodated. Cases like that are a square peg/round hole situation.
Read full review Pros Continual site/system improvements Ease of Use Ability to spin up stores quickly Read full review Central platform format - great for multi-unit brands. Versatile when using for multiple pages and corresponding channels. Read full review Cons Data Uploads could be easier Customer service is strong but they have been inundated lately which means responses are sometimes slow Custom deployments take a while again because they are so behind Read full review More reporting options. There is a wealth of data able to be reported around just one Facebook page; now imagine the type of data you have available to analyze across dozens, hundreds, or even thousands of local pages. They already do a good job of showing some valuable insights (and providing every other metric they can via spreadsheet exports) but I think there's pretty much an endless array of possibilities beyond what they have. I suppose that's a slippery slope though. Some minor UI/UX issues. Some fields operate weirdly, some buttons may act funky, or the platform may not remember your location group selection when you move from one part of the product to another. Easily overlooked, however. Social media publishing is sometimes delayed and may go out a handful of minutes after you intended. Not a problem in most cases, but I'd schedule natively or with another tool if you're depending on a post to go out at an exact moment. Read full review Support Rating Support has been perfect. This company has an awesome culture as well
Read full review Alternatives Considered They are very similar actually. What I like about Liftoff though is that we don't have to use 3rd party applications to do what we need which can add up super quickly. If we are in need of customer service, the staff is knowledgeable about everything since the functions are native functions.
Read full review I have not personally used Yext, but after a couple demos I didn't find that it fit the needs of my past clients or current company as much as MomentFeed could; I had also heard horror stories about how Yext effectively holds listing data hostage or simply removes it once you are no longer a customer.
Read full review Return on Investment Less double data entry thanks to the uploads Easier to use interface allows our staff to just work on the job rather than trying to figure out how to work on the job Allows us to scale more easily instead of relying on a one-person developer team Read full review Increased star-ratings=increase in click-thru rates. Increased star-ratings=increase in sales. Read full review ScreenShots