Great multi-unit reputation management tool
February 01, 2020

Great multi-unit reputation management tool

Kevin Holifield | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with MomentFeed

The MomentFeed platform has been a valuable tool for Byrider. It's use is primarily at our corporate office in order to manage review traffic for 100+ locations, as well as social media publishing and listing management for those locations.

Pros

  • Central platform format - great for multi-unit brands.
  • Versatile when using for multiple pages and corresponding channels.

Cons

  • Seems to be primarily focused on restaurants - could branch out more with specifics for other industries.
  • A review invite tool would help them be a more all-encompassing platform.
  • Increased star-ratings=increase in click-thru rates.
  • Increased star-ratings=increase in sales.
Podium is used in a different capacity at Byrider, but Yext is a platform that we've looked into. It has similar features but the ease of use for multi-unit sets it apart.
Support has been perfect. This company has an awesome culture as well.

Do you think MomentFeed delivers good value for the price?

Yes

Are you happy with MomentFeed's feature set?

Yes

Did MomentFeed live up to sales and marketing promises?

Yes

Did implementation of MomentFeed go as expected?

Yes

Would you buy MomentFeed again?

Yes

I would recommend MomentFeed especially for multi-unit and franchise brands to manage their reputation online.

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