Lightspeed Restaurant vs. M2E Cloud

Upserve POS is well suited for any restaurant, bar, or coffee shop. We've utilized this system for full service, quick service, and bar service and it's been perfect for all of it. I can't think of food or beverage service application that Upserve is not well suited to handle

Incentivized

Best scenario: listing unlimited inventory from Shopify store on multiple marketplaces like Amazon, eBay, and Walmart. When you need to manage multiple inventories from different stores in one app which syncs all changes. When you need to automate a set of product inventory management routine tasks and save time for more valuable tasks.

• I love all the backend reporting features of Upserve. It's really robust and helps me manage our restaurant by staying in touch with labor, best selling items, etc.
• The customer service is great. I had a question and used their chat feature and my question was answered within 5 minutes.
• I'd highly recommend this product.

Incentivized

• Integrates Shopify with Amazon and eBay in a few clicks
• Has light-speed and helpful support
• Automates inventory and order management
• Saves from underselling or overselling

• There are a few minor bugs in the reporting that should be fixed.
• Check out reports could improve by showing each transaction detail.
• There is not currently a way to check via the reports how many online orders come through since they are processed as a credit card/cash.

Incentivized

• Dropshipping features
• Integration with delivery and shipping services

Upserve is very intuitive. It utilizes a tab system along the left side of the screen for easy access to menu categories. After choosing the tab you want to view (i.e. Food), all the food items and/or sub categories show up instantly on the screen. once your items are chosen, you are a card swipe away from starting the payment process. Very easy. That said, there are a few minor issues with usability. For example, splitting checks is really quite difficult. You have to create new checks one at a time, then have to go searching for the checks to ring guests up. Really not intuitive on this front. Thankfully, it's not incredibly inhibitive

Incentivized

Seriously, if I could give a 12 rating I would. Upserve support is 24/7 and completely free. No extra fees on evenings or weekends and they are fast. You can actually start a chat support straight from your ipad screen. 90% of our support issues have been solved in just a few minutes from the chat screen. That said, I prefer the phone. Calling into Upserve support is just as easy and everyone is always friendly and fast

Incentivized

Upserve [POS (formerly Breadcrumb)] offers more functionality than Square, which is the only other restaurant POS I've used. Upserve has intuitive employee time tracking, and helpful labor and sales reporting features. I know my data guy would prefer more detailed data reporting abilities (for instance, you can't pull reports that show modifiers - so when we have Happy Hour and want to track how happy hour modifiers are doing compared to normal price, we have to do this manually wtf?). But overall Upserve is better than the other POS systems I've tried.

Incentivized

M2E Cloud is much easier to use and doesn't have rip-off pricing like its competitors. It is clearly oriented toward small to medium business owners who value their time and money. I tried a lot of solutions but most of them don't have even decent support. M2E Cloud support is better and quick to reply.

• Bestsellers and slower items rise to the top in reporting features, making analysis quicker.
• Dramatically reduced server error
• Posed a challenge to continue face-to-face contact between servers and cooks; the POS tends to end conversations about special orders, special customer requests or restrictions, and generally conveys the nuances that contribute to excellent service. So we have to make a conscious effort to continue talking to each other.

Incentivized

• Saved tones of time on routine inventory management tasks
• Helped to list products from Shopify to eBay and Amazon
• We received new sales from without a hassle