Easy to use and helpful reporting
April 02, 2019

Easy to use and helpful reporting

Robbie Melton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Restaurant (U Series)

Overall Satisfaction with Lightspeed Restaurant

We are using it as both the POS and the KDS in two restaurants as well as for our time clock and labor reporting.
  • I love all the backend reporting features of Upserve. It's really robust and helps me manage our restaurant by staying in touch with labor, best selling items, etc.
  • The customer service is great. I had a question and used their chat feature and my question was answered within 5 minutes.
  • I'd highly recommend this product.
  • On the KDS, the system will re-fire tickets when we split checks and sometimes when simply closing out.
  • On the KDS, when someone adds onto an order that has already been bumped from the screen and doesn't put the new item at the end of the queue. It bumps it to the front and keeps the original time of the original order. This makes it difficult to process the order and determine the priority of which order should be fulfilled.
  • I don't believe we've been using it long enough to answer this question, but the ability to have real-time labor reporting is going to be helpful for my managers as they make decisions about cutting people from a shift.
Upserve is more robust than both of these products. Northstar simply isn't functional, so most anything could outperform it. I would choose Upserve over either of the above products.
I think it works really well as a POS and KDS system in a restaurant. The only real issue I've discovered is the way the KDS has a couple of quirks where it will re-fire a ticket in particular scenarios.